We should act!! together with casino guru!!! I'm sure they would lose their desire to scam if they were caught by justice!! it's something outrageous!

Deberíamos actuar!!junto con casino gurú!!!seguro que se les quitarían las ganas de estafar si los cogiera la justicia!!es algo indignante!

Even if we spread what has happened over the internet surely there will become a point they can't keep continuing. My wife has just had a baby also so I could have done with that money. I'm fumming!!!

How long have you been waiting?

Cuanto hace que esperas tu?

Guys I don't mean to sound rude but you are wasting your time if you expect any money back from magicwin. They are a scam website and you are only torturing yourself hoping that they aren't.

The very best you can hope for is to issue a chargeback via your bank and at least get your deposits back. You will NOT get any winnings as otherwise they wouldn't be very good at their scamming.

So how come I have heard some people haVe been paid out with time?

Have u had the same problem?

Because they will have been overall losing customers and it will have been for relatively small amounts.

No

Hi Jaro

Do you (Casino Guru) know what the benchmark is for casinos like this before It can be added to the blacklist category? Just curious as there is a hefty volume of complaints that are marked un-resolved and sure other sites are having the same volumes.

In such situations will/can Casino Guru work with other review websites to protect players as much as possible?

Responsibility is ultimately with the player reading reviews to not use these casinos but do feel there may be a missed opportunity to collaborate to help protect players from a wider perspective.

Thank you.

Pickle ??

Well, that's a good question, but as we can see the casino is still operating. That's why I always recommend to do your research about the casino and find out some information about it before depositing. It can relieve the player from such unpleasant situations. 

Anyway, thank you for continuing to keep us updated. I would like to believe that everything will turn out well, but I am skeptical about this casino. Fingers crossed.??

Hi, regarding the blacklist I asked our data team if there are any criteria and basically the answer is that we don't blacklist casinos, but we look for blacklists with casinos on relevant sites. I understand that so many concerns and such a low safety index arouses in me that it should definitely be on one, but so far we have not found a relevant blacklist on which the casino would be located. 

As far as cooperation with other review websites is concerned, it probably won't work that way. We think that the information on our website is sufficient and the player can decide where to play and where not. For this particular casino, I don't think there is anything to think about. 

My recommendation is always to check the casino before you play. I think a lot of players would never come here if they saw how many warnings this particular casino has. 

Anyway, thank you for your perspective and I hope I answered your questions. 

Hi Jaro

Thanks for looking into these questions, yes it helped to understand how situations like these are represented.

Take Care ??

Pickle

This is what they tell me after 22 business days to refund my withdrawal

esto es lo que me dicen después de 22 días hábiles a el reembolso de mi retiro

Hi Pedro

I know it’s not much consolation but I do feel for you and others who are in this situation. I was hoping all the effort from Casino Guru and all players affected could be contributed to getting this casino onto the wider blacklist to spread much greater awareness, to a much broader audience. Feels like an opportunity missed or out of reach, after all there’s so much effort put into reporting, documenting evidence etc to just hit a dead end.

I do think it’s really appreciated that so many players share their feedback if only to help others stay clear. Of course it does not take the bitter after taste away from such negative experiences.

I would like to see Casino Guru remove links to sites with such low scores. I don’t think providing links to the websites is helpful and is one step it could take to support this community. As stated above, ultimately it’s the players responsibility to play at these sites and accept any consequences I’m afraid.

Kind Regards

Pickle ??

You're welcome, I think your questions were absolutely fine and there was no problem answering you. Good luck. ??

I also sympathize with you about your situation, because I can imagine how angry I would be. It's certainly not normal and we can't force the casino to take any action. My only recommendation is to stay as far away from this and other similar casinos as possible, although I understand that this is not what you want to hear. Unfortunately, it is what it is. 

I hope you will do well and not encounter such problems again in the future. ??

I have already started the chargeback process. I hope it lasts as little as possible. I will keep you informed.

Yo ya he iniciado el proceso de contra cargo espero que dure lo mínimo posible os mantendré informados

I understand and I will wait for you to succeed or not. 

What a load of rubish. I'll be amazed of they are telling the truth

Hmm, I'd like to be optimistic, but I'm not sure I'd want to get my hopes up. How long has it been since the casino has paid out your winnings ? I've seen your closed complaint. 

Anyway, I would be very happy if you managed to get your money and if you have any new update let us know for sure, because obviously you are not the only one waiting for your withdrawal. ??

I will be waiting.