The CEG has decided that MR BET reimburses my last deposit.

However, on the day my account was closed, I bought 19 Neosurf coupons to top up my account with a sum of 2587 CAD.

The CEG asked me for proof of my last deposit. I replied that I had deposited 2587 CAD in 19 denominations that I had not made one deposit but several deposits for this amount.

And the bad casino decides to reimburse me just one of my last deposits of $131 and the 19 others? You see how dishonest this is of them.

I refused and I provided them with the 19 deposit IDs with supporting emails and since then no response.

La CEG a décidé que MR BET rembourse mon dernier dép?t.

Pourtant le jour de la fermeture de mon compte, j'ai acheté 19 coupons néosurf pour recharger mon compte d'une somme de 2587 CAD.

La CEG ma demandé la preuve de mon dernier dép?t j'ai répondu que j'avais déposé 2587 CAD en 19 coupure que j'avais pas fais un dép?t mais plusieurs dép?t pour cette somme.

Et le casino de mauvaise fois décide de me rembourser juste un de mes derniers dép?t de 131$ et les 19 autres? Vous voyez comme c'est malhonnête de leur part .

J'ai refusé et je leur est fournie les 19 identifiant de dép?t avec les emails a l'appui et depuis aucune réponse.

So it's certainly not enjoyable. I think the other deposits should not be forgotten and I think you did the right thing by providing the evidence and the emails. On the other hand, it is sad that you have not yet received any reply, which is not exactly comforting. However, if something changes, could you let us know ? I think your experience could be useful for other players as well. 

Good morning,

I've just been waiting for two weeks to have access to my casino account to withdraw my money.

The reimbursement of MR net has not yet been made because the site says it has unlocked my account to take my money but only that when I enter my password it is impossible to access it and when I request a password password for a reset I do not receive it.

I'm tired of waiting and I need this money for my child's operation.

Please get their attention

Bonjour,

Cela fais deux semaines que j'attends simplement d'avoir accès à mon compte de casino pour enlever mon argent.

Le remboursement de MR net n'as pas encore été fais parceque le site dit avoir débloquer mon compte pour prendre mon argent mais seulement que quand je mets mon mot de passe c'est impossible d'y accéder et quand je fais une demande de mot de passe pour une réinitialisation je ne la re?ois pas.

Je suis fatiguée d'attendre et j'ai besoin de cet argent pour l'opération de mon enfant.

Merci d'attirer leur attention

Hello,

The casino page is inaccessible and I can't play or withdraw my money!

How can I access?

Olá,

A página do casino está inacessível e n?o consigo jogar ou levantar o meu dinheiro!

Como posso aceder?

Join directly clicking in the banner from one of the emails you did received from them , it should work

Hi, I see you've already filed a request for a complaint. I think that's the best you could do since you can't access your account. I assume that support probably didn't tell you what the problem might be, that you can't access your account even though they told you that it is unlocked. 

Anyway, I'm sorry for what's happening to you at the moment. I hope everything can be resolved as soon as possible. Good luck to you and your child. 

Hi did you finally manage to solve it according to the instructions of the player who wrote you back ? Can you open the page or still not ? I tried it and it went without problems. Let me know then please. 

Thank you, I'm still waiting. Can't you question Mr bet's service?

Merci j'attends toujours. Ne pouvez vous pas interpellé le service de Mr bet

Hello,

Yes, it was resolved with tftcosta 's instructions.

Olá,

Sim, foi resolvido com as instru??es do tftcosta.

So far no new information why your situation with blocked account occurred ? Is the casino still investigating ? 

As to whether we contact the casino, I think that if it is not resolved it will happen, but it is the responsibility of our complaints team. I strongly believe that it will be sorted out as soon as possible and it will turn out well. But we will have to be patient for a while longer it seems. ??

Well, I'm glad it worked out. So you don't have a problem with withdrawing or playing in the casino anymore ? I'm asking because at first you couldn't get in but I saw you mentioned these other issues. Let me know if everything is okay. 

I made a withdrawal request today, which I am still waiting for to be completed. I'm waiting for action from the casino.

Fiz um pedido de saque hoje, que ainda estou a aguardar que seja completado. Estou a aguardar a??o do casino.

Withdrawals at this casino take a little time, it can take several days.

S?o um pouco demorados os levantamentos neste casino, pode demorar vários dias.

Okay, so I'm curious how your withdrawal will turn out. Could you write if you have problems or vice versa you managed to withdraw without problems ? I'll be waiting.

Hi how long did it take you to withdraw at this casino if I may ask ? I think it could certainly be useful for other players and calm them down if they are going through something similar. ??

Still no news and the casino is still investigating why I can't connect it. It's absurd. They are the ones who give access to the account and as it is for a refund they don't know what to do

Toujours pas de nouvelles et le casino enquête toujours pour savoir pourquoi je ne peux pas le connecter. C'est absurde. C'est eux qui donne l'accès au compte et comme c'est pour un remboursement il ne savent pas quoi faire

Hi Jaro. Two days If I'm not wrong. It's not that bad , but it's also not the best. The only problem is that they don't lock the withdraw money so some people may end up losing it

Hmm, I can see that this case is going to drag on longer than I thought it would. The complaint is also at the settlement stage, so as I said, patience will be needed, although the question is for how long. ??

Of course I understand. But I would say that if it's 2 days, that's pretty good. Obviously, if the casino doesn't lock the money, it's up to each player to resist or keep playing. 

Anyway, do you still play at this casino? 

I do sometimes. It's a good casino. The only thing that I didn't like is that I tried to start my verification before any transactions but for some reason they didn't let me do it !