I would say it was the right decision, because you will always have someone to turn to if there are any problems. So I'm not blaming you. 

Of course, I wish you well and if you accidentally stumble upon something or just want to describe your experience with any casino, we will be happy to welcome you back to the forum. 

Good luck. ????

Thank you for your help

Grazie a voi per l aiuto

You're welcome. 

May you do well ??

Can anyone tell me about the playzilla site? I requested two withdrawals but they reply that they are processed after 3-5 days….

Qualcuno mi sa parlare del sito playzilla? Ho richiesto due prelievi ma mi rispondono che vengono evasi dopo 3-5 giorni….

Yes, they will. Be patient.

Ja, das werden sie. Gedulde dich.

They caused me a lot of problems and made excuses after a month they paid

Mi hanno creato molti problemi e messo scuse dopo un mese hanno pagato

Hi, I see you got two different experiences from the players, but the end result was that they both got paid. I notice that now you have withdrawals here too, and when the casino processes them, I guess you will have them in your account soon. 

Anyway, is this your first withdrawal at the casino ? Have you verified your account here yet, or was that not necessary? 

If you learn something new, feel free to update me. 

Yes, it is my first withdrawal, I have always used my card on which I made the deposits, I have not yet been asked for verification, among other things as a preventive measure I sent my identity card to the administration who promptly replied that it was not you need to send the documents first, I will have to upload them if they ask me. In the chat they replied that between tomorrow and Friday the withdrawals will be paid, at the moment I'm waiting, thanks for replying I'll update it.

Si è il mio primo prelievo ho utilizzato sempre la mia carta sulla quale ho effettuato i depositi, non mi è stata richiesta ancora la verifica, tralaltro in via preventiva ho inviato la mia carta di identità all’amministrazione la quale mi ha risposto tempestivamente che non occorre inviare prima i documenti, li dovrò caricare qualora me li chiederanno. In chat mi hanno risposto che tra domani e venerdì i prelievi verranno pagati, al momento attendo , grazie per avermi risposto la aggiorno.

I'd say the casino explained it to you quite nicely. So I'm curious if they will keep the timeframe and if you will get the money in the next few days. 

I will wait for your reply.

I'll let you know shortly

Le farò sapere a breve

Scam site made my money disappear from my account after having reversed my withdrawal requests, how can I do it

Sito truffa mi hanno fatto sparire i soldi dal conto dopo avermi stornato le richieste di prelievo come posso fare

Oh well, that's unpleasant news. Did you report it to the casino and ask what could have happened when the money didn't come to your player account again ? Why did you end up reversing your withdrawal ? Did you try to resolve it with support ? 

Everything happened: automatic withdrawals from the gaming account for an amount equal to €2000, the assistance does not respond

E successo di tutto prelievi automatici sul conto gioco per un importo pari a 2000€ l’assistenza non risponde

How can I get my money back?

Come posso fare a recuperare i miei soldi?

If no one responds and the money is not returned to your account, then I would recommend filing a complaint and our team would investigate the whole situation and try to help you. That would probably be the most sensible thing to do. 

Do you think you'll go for it?

My son opened the game account (he is a minor and used my documents) I asked for a refund I only ask to know the registered office of these bastards of playzilla

Mio figlio ha aperto il conto gioco (e’ minorenne ha utilizzato i miei documenti) ho chiesto rimborso chiedo soltanto di sapere la sede legale di questo bastardi di playzilla

Hello, it's quite a complicated situation and I've asked my colleagues about it. I'd probably recommend filing a complaint and our team will try to investigate and see if we can help. 

What do you say ? 

I'd also like to know how the boy got hold of all the documents ? What did the casino required from him ? Was he verified successfully ? 

Did you get your cash out bro?

Hi, why are you asking? Are you waiting for money here too? I saw that the player had a complaint filed and got the money in the end, so everything had a happy ending.

But you can describe to me the situation you found yourself in. ??

I requested a payout of €230 on January 16, 2025.

Since then, the money has not reached me yet.

I have already contacted support 3 times (once a week), and each time I am told not to worry, that they are currently having technical problems, but that I will definitely receive the money.

But I'm slowly running out of patience; I've never worked with a provider that takes so long to pay out.

What can I do?

Habe am 16.01.2025 eine Auszahlung in H?he von 230€ beantragt.

Seitdem ist das Geld noch nicht bei mir angekommen.

Ich habe schon 3x den Support kontaktiert (1x w?chentlich), jedesmal wird gesagt, dass ich mir keine Sorgen machen soll, dass sie aktuell technische Probleme haben, aber ich das Geld definitiv erhalten werde.

Langsam habe ich aber keine Geduld mehr, war noch bei keinem Anbieter, der sich so lange Zeit l?sst für die Auszahlung.

Was kann ich machen?