Hey there,

would be good to know why was your first set of document rejected, the first step to getting the winnings is passing the KYC, so would be good to know what seems to be the problem. ??

Wish you a swift verification, though ??!

I deposited 30 with the bonus it gave 60€

Make several plays and the bonus money is 42.70

I've already won more than €200 but I can't withdraw it because I have bonus money, how do I do it?

Eu depositei 30 com o bonis deu 60€

Faz varias jogadas que o dinheiro de bonus é 42.70

Ja ganhei mais que 200 € todacia nao consigo levantar por ter dinheiro de bonus como fa?o ?

Well, I have to say you should find another casino to play. Have you seen its safety index?

http://www.kpvfaw.com/roku-casino-review#tab=js-tab-reputation

To me, this is a risky place.

I'm sorry but I had to say it, now to your question:

You took a deposit bonus of 100% or 30€.

Have you fulfilled the wagering requirements? There must be something you need to do in order to make the bonus balance become the real balance. Sometimes it is the withdrawal request made AFTER you met all conditions - wagering requirement included.

Normally, I would recommend asking the casino chat operator, have you tried that?

I made two deposits at the Roku bet casino and neither of them entered the account, but the amount left my bank account. Funny.

Now I have to wait for the department to investigate and what about my money? I deposited it and it hasn't appeared until today. This application is a scam. Either you have problems depositing or withdrawing. No trust.

Fiz dois depósitos no casino Roku bet e nenhum deles entrou na conta, mas saiu da minha conta bancária o valor. Engra?ado.

agora tenho de esperar o departamento investigar e o meu dinheiro ? Depositei e n?o apareceu até hoje. é uma burla está aplica??o. Ou tens problemas a depositar ou a levantar. Nada de confian?a.

Hi!

Do you know what is so funny about deposits? The thing is that the fact the money has left your account doesn't necessarily mean it hits the recipient's wallet. I'm trying to say that conducting some checks is quite a logical step, and the casino simply has to do it. May I know when did you make those deposits?

At this point, I'm wondering whether you took some time to get familiar with the casino's safety index. I bet you should see that: https://pt.www.kpvfaw.com/avaliacao-roku-casino

Well, one way or another, I hope your money reaches the balance soon, I'd just be careful there - mind the rating.

Hello My Name is Jo?o Mar, I am from Portugal and I have a dispute of the amount of 4500€ with Abudantia BV Casinos based and licensed by Cura?au. I have very strong evidences of conflict of interests and corruption of about 6 companies in Cura?au. If you want I can share more details with you, I am seeking for help in a dispute against this company and uncovered a full net of criminal activity, that is being permited by Cura?au… Portugal is being also a victim of these companies.. I am talking about Antillephone NV, eMoore NV, TrustMoore NV, E-Commerce Park and Abudantia BV Casinos. I have strong evidence that these companies are all connected to each other, wich benefits their gambling activity, by ignoring every law in every Country. I noticed that all the illegal Casinos running here in Portugal are licensed by Antillephone NV, and their compliance team is usually eMoore NV… like the casino I a have a dispute with Roku, from Abudantia BV, all of them are in the E-Commerce park wich the owner is Antillephone NV owner Robert Vermeleun! And both the compliance team eMoore and the Casinos from Abudantia are also is the E-Commerce park and their owner is George Van Zinnicq Bergamann, he is owner of eMoore, TrustMoore and very close friend of the Antillephone Owner! I even have screenshots that proof that workers from the regulator also work on eMoore and vice-versa. How can this be legal and fair to gamblers all around the world? Maybe this is the reason that as soon as your search "Antillephone NV License" on Google it only shows desperate people trying to know How to contact them! Because this regulator/license doesn’t answer to anybody! Antillephone NV, eMoore, TrustMoore and Abudantia BV have performed several international crimes in Portuguese land, and is more than proofed that there is a clear conflict of interests and corruption between the regulator, the compliance and complaints team eMoore and the Casinos. It is extremely difficult to anyone win a case or a dispute of all of the companies are made with each other! All in the same building, run by the same people! I am seeking for help from this journal to try to reach to the company and win my dispute of 4500€ I am an addicted player already excluded from Abudantia BV Casinos for gambling addiction, and they lured me into their Casinos again and let me create an account with the same personal data, all let me deposit 4500€ without even doing KYC or any kind of verification. It clearly says on BetTilt website that when you perform an exclusion, your are excluded from all Abudantia BV Casinos! This info is on:

https://www.bettilt.com/en/info/responsible-gaming

And was sent to me by Petronela CasinoGuru Complaints Team Lead.

It clearly states that when you ask for your account to be excluded for gambling addiction, you are excluded from all Abudantia BV websites.

Meaning that this casino is a menace and doesn’t have any player protection or KYC, it could be a child playing that it wouldn’t matter! It only asks for email and Phone Number and let you deposit up to 10000€ straight away! This goes against the Portuguese Anti Money Laundering laws, and I think it goes against the AML of Antillephone to. But Since the owner of eMoore is friends with the regulator owner they are ignoring the case.. its not even the Casino or the regulator answering to my emails, its eMoore NV answering in the Name of the regulator and the casino! If this isn’t a huge conflict of interests and corruption then I don’t know what it is… remember that eMoore owner George Bergmann is not only owner of eMoore and TrustMoore, he is also envolved in the Turf Club License and its permanent renewal.. he worked in the Ministry of Defense and he is in the gambling world since about 1998.

IS NOT USUAL OF EVEN LEGAL THE REGULATOR, THE TRUST FUND COMPANY/COMPLIANCE TEAM AND THE CASINOS TO BE ALL CONNECTED, BE FRIENDS AND WORK IN THE SAME BUILDING.

And letting these Casinos conduct illegal activity in other Countries, like not performing KYC, Make illegal gambling advertising and ignoring AML rules.. without being responsible for nothing is just mind blowing. 

Best Regards,

Jo?o Pedro Mar 

Hello. I am really sorry that you have found yourself in this situation.

When it comes to all the information you have provided here, I believe that it could help others after reading your post.

Unfortunately, when it comes to laws and legal actions, as you mention, Casino Guru is not able to do much. Our website is purely informative, and we always try to help players with their complaints as much as we can. But it is out of our hands and we are not lawyers here, so if you have any suspicion that can be proved regarding these legal activities, you should contact a lawyer.

Petronela will do her best regarding your complaint and hopefully soon we will be able to see some movement there. We'll keep an eye on this and will keep our fingers crossed.??

Dear Jo?o Pedro Mar....

I understand your problem....

Unfortunately, it's the problem of many people....

I understand very well your need to gamble, you need self-control,

These casinos are of no interest to anyone, and it's a danger because, as you say, anyone, even a child, can deposit money there (a lot) and no one will ask them for practically anything....

But withdrawing money is another story.......

Then the problems and difficulties begin, all to get the player to play and not withdraw....

Many of them are illegal here in Portugal and their activity should be reported to the authorities, and in my opinion that's what you should do...

I only play in casinos here (and not all of them, mind you), duly licensed by the SIRJ,

If you have anything to share about your gambling experience..... I'm all ears.

Cheers

Caro Jo?o Pedro Mar....

Já percebi o seu problema....

Infelizmente, é o de muita gente....

Percebo muito bem a sua necessidade de jogar, é preciso autocontrolo,

Esses casinos n?o interessam a ninguém, e é um perigo porque é como diz, qualquer pessoa, até uma crian?a, pode depositar lá dinheiro (muito) que ninguém lhes pede praticamente nada....

Mas levantar de lá dinheiro é outra história.......

Aí come?am os problemas e dificuldades, tudo para levar o jogador a jogar e n?o sacar....

Muitos s?o ilegais cá em Portugal e a sua atividade deve ser reportada às autoridades, e na minha opini?o é o que o caro deve fazer...

Eu cá só jogo em casinos (e n?o todos, note-se), devidamente licenciados pelo SIRJ,

Se tens algo para partilhar da tua experiência de jogo..... sou todo ouvidos.

Abra?o