On February 27th I deposited 91 euros with the Mastercard at Royspins Casino and the money has not been credited until today. A few days ago I received a message that the transaction could not be located and the transaction was lost. Although my bank informed me that the money was accepted on February 29th, and I received that in writing and forwarded it to Royspins.

I don't find this casino reputable or trustworthy!!!

My complaint has been with Casino Guru for a week and nothing has happened.

Am 27.02 habe ich 91euro mit der Mastercard bei Royspins casino eingezahlt, und das geld wurde nicht gutgeschrieben bis heute. Vor paar tage erhielt ich eine nachricht das die transaktion kann nicht lokalisiert werden und die transaktion veloren gegangen ist. Obwohl das meine bank mir mitgeteilt hat dass das geld wurde am 29.02 angenommen, und das habe ich auch schriftlich erhalten, und an Royspins weitergeleitet.

Ich finde diese casino nicht seri?s, und auch nicht vertrauenswürdig!!!

Meine beschwerde ist bei casino guru seit eine woche drin, und es tut sich nichts.

Sorry to hear about your situation. I can see in your complaint, that our team is already working on it, and unfortunately they are not able to do much, as they have their hands tied. I hope the casino will be able to solve this issue, in order to keep their safety index high. Please keep us informed about any updates from the casinos side. I will keep my fingers crossed, and you will get your money back as soon as possible.??

Withdraw 2 lots of money into my litecoin account first one being $300, money was processed but still hasn’t hit my crypto wallet, second lot was $1400 through same withdraw and still hasn’t hit my crypto wallet yet either, customer support have told me the financial team are looking into it with no further update for hours.

Hello,

Does not sound convenient. Any recent progress, maybe?

Any chance to check at least the wallets IDs? However, I imagine the casino should provide the opportunity to do so.

Anyway, I'd say we need to give them some time, without an official explanation, it's hard to guess what comes next.

Keep us posted, please!

Thanks you

Hi, what specifically are you thanking for? Gambling at this casino? Do you like it here? ??

Help me for the service

????

What specifically do you need help with. What service? Could you describe it more? ??

I was initially excited to try this casino because of the fast verification process and a great selection of games. However, things took a turn when I requested a withdrawal, and the security team canceled it without any clear explanation. After that, I asked for my account to be permanently closed due to gambling problems, but instead of receiving proper support, I was given a vague response saying that "this is under investigation by the relevant department."

It’s disappointing, to say the least. How can they have such a high score here when their gambling settings are clearly lacking, and they don’t seem to take gambling problems seriously? I’m left feeling frustrated and with no clear resolution.

Should i Open a complaint? They own me 800$

PS:

Account fully verified, no bonus redeemed, played with real cash all the time.

In such cases, I have also encountered that your account will not be closed until the withdrawal is resolved. I would definitely try to find out why this happened first and if they don't give you an answer, then I would go ahead and file a complaint. Maybe the fact that there was an investigation going on was directly related to the withdrawal and not to the fact that you wanted to close the account. 

But if you don't know how to proceed, you can certainly use our services.

I got one email from security asking me for a bank account for a deposit. i have provided them that, since no reply, I'm waiting the 5 days it should take the wire transfer to arrive to my bank account. after that time is going to be a complaint as is the reasonable thing to do , right?

Sure. We're here for you. Just don't forget that our complaint team needs to wait 14 full days before they can intervene.

Keep us updated, please.

Thanks. I got one email this morning from them. The funds are on the way, should arrive in the next 4 to 5 business days.

Hi.

Another complicated withdrawal, I see. Well, hoping for the best and quick solution. 4 to 5 days sounds definitely better than nothing. Could be quicker though...

Hello,

I registered with the casino on Friday, March 21, 2025, and was successfully verified. With a bit of luck, I was able to win €4,000 and withdraw it in four €1,000 payments. My payment method was fully verified. All withdrawals were made to my credit card. These were also confirmed by the casino within a short time. However, the amounts have not arrived. In live chat, they tell me they will get back to me, but this never happens. The casino advertises payouts within a few minutes. But why is my money being held back? Live support and email support can't give me any information and keep putting me off until someone gets in touch. But no one does.

I played without a bonus and only online blackjack at Evolution.

I have a bad feeling!

Please help me.

Hallo,

ich habe mich am Freitag den 21.03.2025 bei dem Casino angemeldet und erfolgreich verifiziert. Mit etwas Glück konnte ich 4000€ gewinnen und habe diese in 4x 1.000€ auszahlen lassen. Meine Zahlungsmethode wurde voll verifiziert. Alle Auszahlungen wurden auf meine Kreditkarte get?tigt. Diese wurden von dem Casino auch innerhalb kurzer Zeit best?tigt. Allerdings sind die Betr?ge bei mir nicht angekommen. Im live Chat vertr?stet man mich, dass man sich melden will, dies passiert allerdings nicht. Das Casino wirbt mit einer Auszahlung innerhalb von ein paar Minuten. Aber warum wird mein Geld zurück gehalten? Der Live Support und auch der email Support kann mir keine Info geben und vertr?stet mich jedes Mal, dass sich jemand meldet. Das tut aber niemand.

Ich habe ohne Bonus gespielt und nur online Blackjack bei Evolution.

Ich habe ein schlechtes Gefühl!

Bitte helfen Sie mir.

Hello,

I registered with the casino on Friday, March 21, 2025, and was successfully verified. With a bit of luck, I was able to win €4,000 and withdraw it in four €1,000 payments. My payment method was fully verified. All withdrawals were made to my credit card. These were also confirmed by the casino within a short time. However, the amounts have not arrived. In live chat, they tell me they will get back to me, but this never happens. The casino advertises payouts within a few minutes. But why is my money being held back? Live support and email support can't give me any information and keep putting me off until someone gets in touch. But no one does.

I played without a bonus and only online blackjack at Evolution.

I have a bad feeling!

Please help me. Does anyone have experience with this casino?

Hallo,

ich habe mich am Freitag den 21.03.2025 bei dem Casino angemeldet und erfolgreich verifiziert. Mit etwas Glück konnte ich 4000€ gewinnen und habe diese in 4x 1.000€ auszahlen lassen. Meine Zahlungsmethode wurde voll verifiziert. Alle Auszahlungen wurden auf meine Kreditkarte get?tigt. Diese wurden von dem Casino auch innerhalb kurzer Zeit best?tigt. Allerdings sind die Betr?ge bei mir nicht angekommen. Im live Chat vertr?stet man mich, dass man sich melden will, dies passiert allerdings nicht. Das Casino wirbt mit einer Auszahlung innerhalb von ein paar Minuten. Aber warum wird mein Geld zurück gehalten? Der Live Support und auch der email Support kann mir keine Info geben und vertr?stet mich jedes Mal, dass sich jemand meldet. Das tut aber niemand.

Ich habe ohne Bonus gespielt und nur online Blackjack bei Evolution.

Ich habe ein schlechtes Gefühl!

Bitte helfen Sie mir. Hat jemand Erfahrung mit diesem Casino?

Hello,

just recently I was in touch with another player who says that by being a VIP player, all channels to get in touch are solely limited to the VIP manager, who is always away. I hope you are not in a similar situation.

In my opinion, you should try to calm down; however, it has been just a few days so if I may be honest, I think it is too early to stress out. All were, in fact, initiated on Friday and Saturday.

Hello, thanks for your reply. I'm just wondering what needs to be checked. Otherwise, the payouts always went through instantly. I'll keep you updated...

Hallo, danke für deine Antwort. Mich wundert es nur was da geprüft werden muss. Sonst gingen die Auszahlungen immer Instant durch. Ich halte euch auf dem laufenden…

Maybe they need to check your game play. It surely would be better if they informed you about it, of course.

We will wait for another information from you here.