Hello,

I think you should turn to support immediately. Alternatively, check your mobile operator whether these messages available to receive.

Let me know what you have been advised.

Hi. I am extremely frustrated with Spin247. I made a withdrawal on the 18 November 2023 and I am STILL waiting! When I speak to them I get the same answer everytime 'they are experiencing a delay and are busy working on it' This is not the first time I have made a withdrawal either. Previously I experienced the same issue but I only waited for 2 weeks! I would like my money and I am fed up of waiting for it now.

Hi, I moved your post under the casino you are talking about. 

As for your withdrawal, I can see what reason the casino gave you for it, but I think you've been waiting too long when you say it's been a month. However, when you made a withdrawal in the past and got your money after 2 weeks, did you have the same problem or was it something else ? 

Anyway, I think lodging a complaint was a good move as we give casinos 14 days to resolve a withdrawal. Let's see where our team gets to and I really hope that this situation can be resolved and you will get your money. If you have any update, let us know. 

Thank you very much for your response. It was the same issue previously.

I get it, so I suppose that if you get your money for the second time, you'd better choose another casino for the next time, since such unpleasantness has been repeated. 

Anyway, let me know if you have new information. I hope everything will be solved. 

well i had like 5 withrawals in the past wich went well...now the problem is that i made a withrawal on the 13th november till today on the 19th december(5 weeks) i did not recieve my winnings...when contact their live chat the consultant repeat a copy & paste saying ''they are having delays and i must rest assured i will recieve my funds''

Hi, I see that you have been waiting for your money for quite a long time and the casino keeps telling you the same thing over and over again, which is not helpful. 

Did it tell you any other reason why the money has been stuck for 5 weeks ? 

Anyway, I recommend to open a complaint here and our team will try to help you. 

I hope you will get your money.

Hi, I would like any assistance in trying to claim my winnings from Spin247.

They closed my account with no notice as I was constantly attempting to withdraw my winnings. They say they don't have to give a reason why. I supplied all documents, which were verified. They had NO problem in taking my money to deposit though

Hello, didn't the casino even generally tell you why they closed your account? When you tried to withdraw money, were the withdrawals still rejected? Did you find out why or not even in this case? Did you play with any bonus? 

Please let me know and we will see what can be done.

Hi Jaro, thanks for reaching out. I do appreciate it. The casino did in the beginning request documents from me which they accepted and verified. They told me withdrawal would take 3 to 5 days. After 5 days I stared questioning as to why still showing pending. They did not reply and I kept asking. They then abruptly closed my account. I emailed and asked why and without reason, they could not give a valid reason. Stating in their T&C's that they could do this at their sole discretion.

I did not play with bonus or free coins. It was my own money that I deposited.

Well, I see the casino didn't tell you anything relevant, which is a pity. I see that you managed to verify anyway, so I find it quite strange that they just closed your account. 

If you don't feel that you have violated anything, I would file a complaint if I were you and you can do so by clicking on this link.

Our team will try to assist you and see what could have caused the situation. 

Are you in? 

I have been waiting for a withdrawal for 10 days now and it just hasn't arrived. Why does the website say that withdrawal requests will be processed within 3 business days?

Live chat always ends up taking a little longer, but I can't say how long it will take. Apparently others have had the same problem.

This translator is not working properly. I mean the live chat always tells me the same thing that withdrawals are taking longer now, but they never tell me how long it would take to get the money.

Hello, I'm sorry that you have to wait for money for two weeks. I don't know why that is and the casino should comment on it but I see that they only give you generic answers which are not helpful. 

Anyway, I would probably think about opening a complaint where our team would try to help you. 

You haven't thought about that route, because if you don't know anything except that it's going to take longer, then it's probably not a message that's relevant. 

So if you are interested in finding help, just click here. ??

I hope that things will be cleared up soon. 

Thanks. I submitted the complaint

Sure, when you know more, feel free to let me know. ??

Apparently the complaint was closed because this casino is not responding. I wonder why a casino like this can have a rating of 7.

Hmm, I see they already have a warning that they are not answering us. So I hope it will discourage other players to play there. Until then, it was not known that they would not cooperate with us, and until you have experience from other players, it could not be done much differently. But if players continue to file complaints even though the casino does not write them off, or us, then their safety index will be lower. 

I'm sorry it turned out this way. ??

Hello

I have the same problem as you. I wanted to ask if you've received your payout yet.

Hallo

ich habe das gleiche Problem wie du. Ich wollte mal nachfragen ob du mittlerweile deine Auszahlung erhalten hast.

Hello, I have the same problem and wanted to ask if you have received your payment.

Hallo ich habe wohl dass gleiche Problem und wollte mal nach fragen ob du deine Auszahlung erhalten hast