This forum thread is the best it can do, and I appreciate your efforts.

As I said, the whole company was away last week, and this week we have the Easters - so the whole matter is the time.

I'm sorry you feel like you're being ignored. I'm trying to face all your negative feelings despite the fact that I can't help.

That's basically it.

This forum thread is the best it can do, and I appreciate your efforts.

As I said, the whole company was away last week, and this week we have the Easters - so the whole matter is the time.

I'm sorry you feel like you're being ignored. I'm trying to face all your negative feelings despite the fact that I can't help.

That's basically it.

If you don't mind, I won't respond here anymore; it is a lost effort for me. I'm sorry

For your information, the system pre-checks posts and won't automatically publish them if there are any flags. This is a precautionary step to deter scammers. Check your email, please. But I guess you have your opinion once more already.

Well, I'm going to approve the post and wish you farewell.

Yeah you can leave, there is no point continuing this conversation with you because you can¨'t understand the seriousness with this thing. You would understand it better for example if you were one of the victims that fell for this fraud site. Luckily I didn't fell for it since I noticed the site is fake first time visiting the site and immediately reported it to game providers and affiliate sites. Let's just hope people won't join the casino through guru's link because nothing has been done to warn players about this site. Me and other players have to do the job ourselves because affiliate sites are too busy doing other less important stuff.

Also I don't recommend trying to contact the "casino" they will never respond of if they do they will lie. Ask the game providers (Hacksaw, pragmatic, push gaming, no limit city) and you will see all the evidence we sent was true.

I understand the situation pretty well. But I can't do anything—it's the holidays, the whole office is away, and the same goes for Monday. That's why I stopped responding. Sending reminders to people who are not at work is pointless, as well as explaining that to you. Kindly accept that I will get back to you next week.

I don't know if it's just me who feels this way... But these answers are a bit too "aggressive"... for those of us who are on the side of the players and the truth... Too much aggression, irony and abrupt responses. I honestly don't get it. It's weird!!!

N?o sei se sou só eu a sentir isto... Mas estas respostas s?o um pouco "agressivas" de mais... para quem está do lado dos jogadores e da verdade... Muita agressividade, ironia e respostas bruscas. Sinceramente n?o percebo. é estranho!!

It's a public holiday now anyway, so nothing will be done. I would just be happy if it was processed promptly now

Yeah I feel the same way.

Now that you tell me about it... I'll check something out!!! the guru's link towards spinsala.

Agora que me fala disso... vou verificar uma coisa!! o link da guru em direc??o á spinsala.

Interesting, I didn't know site like this exists where you can check if casino offers real games or not.

Where?

gamecheck.com , not all casinos are tested there but most of them are.

Thank you!

Obrigada!

I have now received an email from the Head of Data & Complaints guy and looks like they haven't even seen the evidence we have sent 1-2 weeks ago. This is unbelievable.

Well he asked me to send proof and I sent the same evidence to him that I did 1 week ago via the button here. Hacksaw gaming literally responses within 24 hours when you ask about the legitimacy of spinsala.com via email.

Also it's weird how Casinoguru hasn't been informed about spinsala.com because even twitch casino streamers announced 2 weeks ago on their streams that they have got a message from the game providers saying how spinsala is hosting pirated games.

This is making me angry.. There's a new complaint against spinsala.com on casinoguru, player asking to get their money back after learning the casino is a fraud. I really hope he/she didn't join this casino through guru's link when this site has been advertised even though you guys have been sent evidence weeks ago and never warned players.

This is exactly what I meant that what could happen when you don't put a warning... Casinoguru has no morals or empathy towards players seems like.

I am not quite sure to which post you are referring, actually.

What exactly do you mean, please?

I'm sorry you feel this way, but as said before, we have our ways we work on our reviews. If you are not okay with that, perhaps you have to leave here.

What do you say?

No one likes to read about you complaining all over again about us here, and it is simple: if you don't like to be somewhere, you simply go. ???♀?

Sorry to tell you this, but this is how I really feel.

Or you leave our whole team to do our job as we always do. Thank you very much.

Other smaller affiliate sites have fixed/removed Spinsala within days after I sent the evidence. You should do the same in future. Like I said Guru has responsibility also when marketing sites and if someone goes to the site because there was no warnings it's your fault partially. Ofc players should do background check but I think most of them trust the affiliate sites and they don't read the comment section. Imagine just one quick fix on the review could potentially save people's money but no.