All Japanese players.

Do you personally have money stuck in the casino? If you know about someone who has, just send them to Casino Guru and we'll try to help.

I remember a similar thing happened to Czech players at LeoVegas, but they gave them approximately 1 month to withdraw all their funds.

I don't know the balance because I was suddenly locked out.

So you've got the means on the account, then, have you? Have you tried emailing to find out more about the situation ? 

For example, what's the problem with not accepting players from your country all of a sudden ? Or what to do if you still have money in your account ?

However, in your situation I would also recommend filing a complaint if the problem persists, which I think it probably will. If you decide to open one, you can do so here at this link: http://www.kpvfaw.com/complaints

Are you going to try it ?

I contacted support but was unable to.

Reason.

The casino requires English address information to verify your identity, but since I registered my address in Japanese on this site, it is impossible to verify it.

They ask me how I made my last deposit, how much I deposited, and what games I played the most, but there is no way I can find out if I can't log in to the casino.

I understand. But I still see that you didn't use our complaint feature in this case. Don't you think it's worth it?

However, isn't it possible that the casino will allow you to log in to get the information they want from you ? Didn't you ask them if there was some way to resolve your situation ? 

It is difficult to recommend anything in this situation, but I think a complaint would be in order. At least it is a worthy attempt.

Without any notice, I suddenly couldn't log in, and when I contacted them, I was told that I couldn't log in because they had withdrawn from Japan. When I told them that I would like to withdraw the balance in my account, they asked me for the bank account information to which I would like the refund to be made.Although it has been about 3 months since I told them the information, they still haven't refunded me the money. I have asked them many times, but they just say that there is a problem and that they are currently working on fixing the problem and that they will refund the money once the problem is fixed.

I've communicated with him many times, but every time I get the same response, I don't know what to do anymore. Could you please let me know if there is any way to solve this problem?

お知らせとかもなく急にログインできなくなり、問い合わせしたら日本を撤退したのでログインできないと言われました。それならアカウントにある殘高を引き出したいと伝えたところ、返金する銀行口座の情報(bào)を聞かれ、しっかり伝えたのに3か月くらい経ちますが、返金してくれないです。何回も催促しましたが、問題が発生していて、現(xiàn)在問題を改善するように努めていて改善したら返金しますみたいな返答するだけで返金してくれません。

何度もやりとりしましたが、毎回同じ返答でもうどうしたらいいか私にはわかりません。どうにかこの問題を解決する方法があったら教えてもらえませんか？

I used payz, but in the end I was able to withdraw money (after canceling the promotional email).

I finally made a complaint here and urged them to do so. . .

自分はpayzでしたが最終的には出金できました（プロモーションメールの解除ついで）。

ここにクレームを入れて催促してようやくですが。。。

Hi, I think the most sensible thing to do in this case would be to file a complaint. I think 3 months is a very long time to wait, even though the casino reports some problems. If you decide to file a complaint, you can open one here: https://jp.www.kpvfaw.com/complaints/%e3%81%99%e3%81%b8%e3%82%99%e3%81%a6

Anyway, what is the casino's specific issue if you still can't withdraw your money ? Is it something particular ? 

VIDEO SLOTS WARNING

This is how the odds are rigged by the gambling giant - swindling customers of winnings

The professional player: "That's why it's very difficult to win"

UPDATED:

ON WEDNESDAY 17:11

PUBLISHED:

ON WEDNESDAY 15:00

The gaming company Videoslots systematically cheats customers of winnings in ongoing match games, so-called live betting.

Cold facts reveal this in a new review which shows that the company's model regularly gives odds that are to the customers' disadvantage.

- It is very difficult to win, says professional player Johan J?nsson.

Cold facts have, with the help of gambler Johan J?nsson, who for many years made a living from gambling, mapped the online casino Videoslot's system for odds in games on ongoing matches and competitions.

The review was done by following him for a period and documenting the odds Videoslots gives when the conditions in the ongoing match change in the gap between a bet being placed and the company accepting it. That consideration time can be up to 15 seconds.

When the odds have time to increase during that time, the review shows that Videoslot's model is rigged so that the player still automatically wins at the lower odds that were given before the conditions changed. If the odds are lowered during the consideration period, the bet is automatically rejected by Videoslots.

This is an odds model that other major betting companies do not have.

Small sums for the customer – large sums for the company

An example in the review comes from a tennis match between Holger Rune and Stefano Tsitsipas, where Johan J?nsson makes a bid and the odds are raised during the consideration period.

- If Tsitsipas now wins this ball, they will cheat, says Johan J?nsson and then states that the win is given to the lower odds.

The odds can change several times a minute and a tenth of a change means that the customer loses 10 kroner in profit on a bet 100 note, or 50 kroner on a bet 500 note. Small money for an individual may seem, but the total amounts involved for the company can be very large. How big is impossible to calculate without access to Videoslot's own numbers.

After all, it is these margins that determine whether you win or lose. Any players who go with their phones and don't know what's going on in the match will be robbed of winnings. That is why it is very difficult to win, says Johan J?nsson.

Stopped by gambling company

Johan J?nsson has been convicted of accounting offenses linked to his gambling, a sentence he has appealed. The background to this is that for many years gambling companies tried to stop him as a winner and from playing larger sums and that Johan J?nsson therefore borrowed gambling accounts from acquaintances.

Because some friends borrowed money at the same time, the prosecutor and the district court believe that it should have been recorded.

Videoslots responds

Despite repeated requests, Videoslots did not want to be interviewed. In an email to Kalla fakta, the company's representative, lawyer Mats Boman, denies that their system denies bets in favor of Videoslot:

"Videoslots has no systems that can systematically deny bets in favor of Videoslots based on the development of a match."

He also writes that:

"A player organizer always has an advantage when betting. This advantage makes it possible to conduct a commercial activity to the benefit of a player organizer's shareholders. Videoslots can never accept bets that jeopardize Videoslots' ability to pay out winnings."

Cold facts, on the other hand, do not get answers to the specific questions about why the recordings in that case show what they show and why Videoslots does it in a different way than other gambling companies on the Swedish market today.

Cold facts is a social-examining program on tv4

VARNING F?R VIDEOSLOTS

S? riggas oddsen av spelj?tten – snuvar kunder p? vinstpengar

Yrkesspelaren: "D?rf?r ?r det v?ldigt sv?rt att vinna"

UPPDATERAD:

I ONSDAGS 17:11

PUBLICERAD:

I ONSDAGS 15:00

Spelbolaget Videoslots snuvar systematiskt kunder p? vinstpengar i p?g?ende matchspel, s? kallad livebetting.

Det avsl?jar Kalla fakta i en ny granskning som visar att bolagets modell regelm?ssigt ger odds som ?r till kundernas nackdel.

– Det ?r v?ldigt sv?rt att vinna, s?ger yrkesspelaren Johan J?nsson.

Kalla fakta har med hj?lp av gamblern Johan J?nsson, som i m?nga ?r f?rs?rjt sig p? spel, kartlagt n?tkasinot Videoslots system f?r odds i spel p? p?g?ende matcher och t?vlingar.

Granskningen gjordes genom att under en period f?lja honom och dokumentera vilka odds Videoslots ger n?r f?ruts?ttningarna i p?g?ende match ?ndras i glappet mellan att ett vad lagts och bolaget accepterat det. Den bet?nketiden kan vara i uppemot 15 sekunder.

N?r oddset hinner h?jas under den tiden visar granskningen att Videoslots modell ?r riggad s? att spelaren ?nd? automatiskt vinner till det l?gre oddset som gavs innan f?ruts?ttningarna ?ndrats. Om oddset hinner s?nkas under bet?nketiden avsl?s vadet automatiskt av Videoslots.

Det h?r ?r en oddsmodell som andra stora spelbolag inte har.

Sm? summor f?r kunden – stora belopp f?r bolaget

Ett exempel i granskningen kommer fr?n en tennismatch mellan Holger Rune och Stefano Tsitsipas, d?r Johan J?nsson l?gger ett bud och oddset h?js under bet?nketiden.

– Om Tsitsipas nu vinner den h?r bollen s? kommer de att fuska, s?ger Johan J?nsson och konstaterar sedan att vinsten ges till det l?gre oddset.

Oddset kan ?ndras flera g?nger i minuten och en tiondels f?r?ndring inneb?r att kunden snuvas p? 10 kronor i vinst p? en satsad 100-lapp, eller 50 kronor p? en satsad 500-lapp. Sm? pengar f?r en enskild kan tyckas, men de sammanlagda beloppen det handlar om f?r bolaget kan vara mycket stora. Hur stora ?r om?jligt att ber?kna utan tillg?ng till Videoslots egna siffror.

Det ?r ju de h?r marginalerna det handlar om som avg?r om man vinner eller f?rlorar. Alla spelare som g?r med sina telefoner och inte vet vad som h?nder i matchen blir snuvade p? vinstpengar. D?rf?r ?r det v?ldigt sv?rt att vinna, s?ger Johan J?nsson.

Stoppats av spelbolag

Johan J?nsson har d?mts f?r bokf?ringsbrott kopplat till sitt spelande, en dom han ?verklagat. Bakgrunden till det ?r att spelbolag i m?nga ?r f?rs?kt stoppa honom som vinnare och fr?n att spela st?rre summor och att Johan J?nsson d?rf?r l?nat spelkonton av bekanta.

Eftersom n?gra v?nner samtidigt l?nat pengar menar ?klagaren och tingsr?tten att det skulle ha bokf?rts.

Videoslots svarar

Videoslots har trots upprepade f?rfr?gningar inte velat st?lla upp p? en intervju. I mejl till Kalla fakta nekar bolagets representant, advokat Mats Boman till att deras system nekar insatser till Videoslots f?rdel:

"Videoslots har inga system som systematiskt kan neka insatser till Videoslots f?rdel baserat p? utvecklingen i en match."

Han skriver ocks? att:

"En spelarrang?r har alltid en f?rdel vid vadslagning. Denna f?rdel g?r att det g?r att bedriva en kommersiell verksamhet till nytta f?r en spelarrang?rs aktie?gare. Videoslots kan aldrig acceptera insatser som ?ventyrar Videoslots m?jlighet att betala ut vinster."

Kalla fakta f?r d?remot inte svar p? de specifika fr?gorna om varf?r inspelningarna i s? fall visar det de visar och varf?r Videoslots g?r p? ett annat s?tt ?n andra spelbolag p? den svenska marknaden i dag.

Kalla fakta ?r ett samh?llsgranskande program p? tv4

Hello, I read this post and it looks to me like an article copied from a source. This isn't your casino experience, is it ? 

Did you also have a bad experience in a casino or did you just want to point out something like that ? 

Hello.

The article is copied from the television channel tv4.

sends with a link about the site's actions towards its customers.

The post is only a warning about what they are up to without any scruples.

I have an account there but I don't play on odds - and I haven't won anything on that site so I've closed as a "cool off"

Hej.

Artikeln ?r kopierad fr?n tv kanalen tv4.

skickar med l?nk om sitens agerande gentemot sina kunder.

Inl?gget ?r endast en varning om vad de h?ller p? med utan n?gra skrupler.

Jag har konto d?r men jag spelar inte p? odds - och jag inte vunnit n?nting p? den sidan s? jag har st?ngt som en "cool off"

Well, I find it quite interesting. What makes you so certain that this information is correct?

Do you hold so much faith in television? Since this is an open forum, I suggest you share your own experiences with this casino so your words have some value for others. What do you think?

It might be hard if you have never actually played there, I guess. ???♀?

Hello. It's a fairly simple answer You get here:

https://www.tv4.se/artikel/7xZ4NKfTDAG4p7iqTEnz7d/flera-spelbolag-hade-oddsmodell-spelarna-snuvas-pa-pengar

Follow the link and you can decide for yourself whether I am right or wrong.

Hej. Det ?r ett ganska enkelt svar Du f?r h?r:

https://www.tv4.se/artikel/7xZ4NKfTDAG4p7iqTEnz7d/flera-spelbolag-hade-oddsmodell-spelarna-snuvas-pa-pengar

F?lj l?nken s? kan Du sj?lv avg?ra om jag har r?tt eller fel.

Well, I'm not here to decide whether someone is wrong or right.

Allow me to demonstrate the main principle: this is an open forum, players from all around the globe come here to share their insights and experiences. If the casino has done anything unfair to you, go ahead and explain.

Use your own words to describe the situation. How long have you played here, I wonder? Have you ever encountered anything out of order?

I'm asking because we may even try to help.

And honestly, many more players will read your description rather than investigate the links. This is also a good thing to know. ??

Just a question,I win a week ago,money was transferred to my bank account. But my casino account was blocked. Is that happen to anybody else.

Hi, did you also get any explanation or was it from one day to the next ? Did you have any money in the player's account ? 

However, I must mention that if not, casinos have the option to close the player's account without giving a reason. It's sad but that's the way it is, so I'm wondering if you got any explanation or not. ??

Videoslots is becoming ridiclous .. first they took last year there monthly 100 k tournament away, then monday madness, and tuesday tournament go from 10.000 with 1 euro entry to 5.000 euro and 5 euro entry.

Does anyone know what is going on

Hello, I don't know what specifically could happen but how we can see the changes have occurred. Did you try to ask the casino what is the cause and why is it like this now ? Maybe they would be able to answer that better than we can here. 

Would you try ? ??

Hello, being polite, I am going to explain the situation of videoslots in Spain... the end of May arrives and there are problems with the netent free spins obtained in the freeroll tournaments, they cannot be played because there is a network failure when activating them, some replace them in other games from another provider, so far so good. It is July 20 and the spins are still not working, they no longer change them like before to other games for 15 days, they give you a claim number, I personally don't even know the pending spins anymore, you contact them and they tell you that they are working on it. ........ and with that you are left. Well, July 21 arrives and the free spins freeroll disappears, it is not known if they will return or not, you contact them and they don't clarify it either... well, the most interesting promotion seems like they have taken it for themselves... they themselves .... good night

hola siendo educado voy a explicar la situacion de videoslots en espa?a... llega finales de mayo y existen problemas con los giros gratis de netent obtenidos en los torneos freeroll, no se pueden jugar porque da fallo de red al activarlos, algunos los reponen en otros juegos de otro proveedor, hasta ahi bien. estamos a 20 de julio y los giros siguen sin funcionar, ya no los cambian como antes a otros juegos desde hace 15 dias, te dan numero reclamacion, yo personalmente ya ni se los giros pendientes, contactas y te dicen que estan trabajando en ello......... y con eso te quedas. Pues llega el 21 de julio y desaparecen los freeroll de giros gratis,no se sabe si volveran o no, contactas y tampoco te lo aclaran ..... pues nada la promocion mas interesante parece que se la han cargado... ellos mismos.... buenas noches