2 vuotta sitten
Olen jo tehnyt valituksen. Liit?n mukaan tulosteen nostovahvistuksen kanssa
I have already made an complaint. I attached a print with the withdrawal confirmation
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T?ll? sivulla esiintyv?t kolmannen osapuolen operaattorit esitet??n ei-kaupallisin perustein, eik? niihin liity palkkioita. 21+. Rahapeliongelmia? Soita 1-800-GAMBLER.
Olen jo tehnyt valituksen. Liit?n mukaan tulosteen nostovahvistuksen kanssa
I have already made an complaint. I attached a print with the withdrawal confirmation
Tied?t siis jo, ett? annamme kasinoilla 14 t?ytt? p?iv?? jatkaa KYC:t? ja nostoa.
Toivon, ett? kasino on nopea.
So you already know that we allow casinos 14 full days to proceed with the KYC and the withdrawal.
I hope that the casino will be swift.
Kyll?, mutta t?m? ei ole normaalia. Joka tapauksessa, olen tehnyt valituksen, odotamme viel? 4 p?iv?? tai kuinka paljon tarvitsemme, ja sitten katsotaan
Yes, but this is not normal. Anyway, i have made an complaint, we'll wait 4 more days or how much do we need, and then we'll see
Voinko l?hett?? sinulle yksityisviestin WhatsAppissa? Minulla on samanlaisia ongelmia kuin valituksissasi. Haluaisin n?hd? oikeuteni asiakkaana.
Can I message you privately on WhatsApp? I have similar issues to your complaints. I would like to see my rights as a customer.
Hei,
Ihmettelen, miksi et ole viel? tehnyt yht??n valitusta. Mit? on tapahtunut?
Hello,
I wonder why you have not submitted any complaint yet. What has happened?
Puhutko lupaviranomaisista? No, miksi ei, toivottavasti he auttavat sinua.
Saanko tiet??, mik? valitusosastossamme tarkalleen ottaen on vialla? Onko ehdotuksia, kiitos?
Are you talking about the licensing authority? Well, why not, I hope they will help you.
May I know what exactly is wrong with our complaint section? Any suggestions, please?
Ongelma ei ole www.kpvfaw.comssa, vaan suurin ongelma ovat kasinot, jotka eiv?t kunnioita pelaajia. Kerran olen arvioinut huonosti live-tukihenkil?n ja olen saanut kahden p?iv?n kuluttua s?hk?postin, jossa h?n kysyi, mik? oli vialla, mutta nosto-ongelmalla on jo v?hint??n 10 p?iv?? eik? vastausta
The problem isn't on www.kpvfaw.com, te main problem are the casinos that don't respect the players. Once i've badly reviewed an live support person and i've got a mail after two days with them asking me what was wrong, but the withdrawal problem already has at least 10 days and no answer
Teet periaatteessa sen, mit? pelaaja voi tehd? itse live-chatissa. Casino Guru ei voi ryhty? toimiin kasinolla. Esitetyille valituksille, kuten poissuljetuille tilihyvityksille jne., kasinoguru ei voi tehd? mit??n. Kasino ei koskaan anna periksi vain hyv?st? tahdosta. He joko noudattavat tai eiv?t noudata. Ei ole v?li?. Vain n?iden kasinoiden lisenssit hyv?ksyv?t juridiset konsultit voivat pakottaa kasinon p??t?ksentekoon. Kaikki kasinogurut ovat tyt?ryhti?it?.
Ei, puhun oikeudellisista konsulteista, joihin minulla on suora yhteys.
You basically do what the player can do themselves on live chat. Casino Guru cannot take any action on the casino. For the complaints raised such as excluded account refunds etc casino guru cannot do anything. The casino will never give in simply out of good will. They either comply or not comply. There is no in-between. Only legal consultants approving licences to these casinos can force the casino into a decision. All casino guru is an affiliate.
No I'm talking about legal consultants in which I have direct contact with.
Hei, jos haluat, voit kirjoittaa minulle t?nne, mutta en tied? kuinka voisin auttaa sinua. Luulin rehellisesti, ettei minulla ole en?? aktiivista tili? kasinogurussa, koska olin pyyt?nyt sen peruuttamista, koska he k?ytt?ytyiv?t kanssani. 12:sta enimm?kseen hyl?tyst? tai ratkaisematta j??neest? valituksesta onnistuin ratkaisemaan 8 itsen?isesti, vaikka useimmissa tapauksissa se kestikin jonkin aikaa.
Hi, if you want you can write me here but I don't know how I could help you. I honestly thought I no longer had an active account on casino guru as I had asked for it to be canceled given how they behaved with me. Out of 12 complaints mostly rejected or not resolved, I managed to resolve 8 independently even if in most cases it took some time.
Ciao, se vuoi puoi scrivermi qui ma non so come potrei aiutarti. Sinceramente pensavo di non avere più un account attivo su casinò guru dato che ne avevo chiesto la cancellazione visto come si sono comportati con me. Su 12 reclami per lo più rifiutati o non risolti sono riuscito a risolverne 8 in modo autonomo anche se nella maggior parte dei casi ci è voluto del tempo.
Onko sinulla ollut paljon onnea Bellona NV:n hyvityksen saamisessa? Olen itse suljettu peliongelman vuoksi, mutta pystyin luomaan tilit kolmelle heid?n verkkosivustolleen. Minulla on viesti Emoorelle. Luuletko, ett? talletukset palautetaan onnistuneesti?
N?en, ett? olet saanut Thrillsylt? hyvityksen samasta asiasta. Thrillsy on Belona NV:n alaisuudessa
Have you had much luck in getting refunded from Bellona NV? I am self excluded due to problem gambling but was able to set up accounts on 3 of their websites. I have message Emoore. Do you think I will successfully be refunded deposits?
I see you got refunded from Thrillsy for the same matter. Thrillsy are under Belona NV
Kyll? se valitus oli koettelemus.
Bellonan rikollisen johdon alainen Thrillsy-kasino on j?tt?nyt huomiotta s?hk?postiini l?hetetyt palautuspyynn?t kuukausien ajan. Lopulta chat estettiin.
Yritin siin? vaiheessa ottaa yhteytt? Antillephone-lisenssinantajaan useita kertoja viikkojen ajan tuloksetta. Lopulta he vastasivat kiusaavalla tavalla, joka sai minut ymm?rt?m??n lisenssinantajan ja Curacaon kasinoiden v?lisen salaisen yhteisty?n.
Siin? vaiheessa sain apua Cindy Drommondilta s?hk?postiosoitteen [email protected] kautta.
Kymmenen p?iv?n kuluessa sain hyvitykseni. Kasino yritti aluksi tarjota minulle v?hemm?n kuin minulla oli oikeus, mutta huomautettuaan t?st? Cindy Drommondille he maksoivat kaikesta.
Jos olisit hakenut pysyv?? itsens? sulkemista kaikilla Bellona-kasinoilla, kuten min? tein, n?et, ett? he maksavat sinulle. Mutta tarvitset apua Emoorelta, unohda Casino guru tai Antillephone.
Yes that complaint was an ordeal.
The Thrillsy casino under Bellona's criminal management has been ignoring my emailed refund requests for months. In the end, the chat was blocked.
At that point I tried to contact the Antillephone licensor several times for weeks to no avail. Eventually they replied in an embarrassing way that made me understand the collusion that exists between the licensor and the Curacao casinos.
At that point I was able to get help from Cindy Drommond via the email address [email protected]
Within ten days I got my refund. The casino initially tried to offer me less than I was entitled to but after pointing this out to Cindy Drommond they paid for everything.
If you had applied for permanent self-exclusion on all Bellona casinos like I did you will see that they will pay you. But you need help from Emoore, forget about Casino guru or Antillephone.
Sì quel reclamo è stato un calvario.
Il casinò Thrillsy sotto la gestione criminale di Bellona ha ignorato per mesi le mie richieste di rimborso inviate via mail. La chat alla fine invece mi è stata bloccata.
A quel punto ho provato a contattare diverse volte il licenziante Antillephone per settimane senza risultato. Alla fine mi hanno risposto in un modo imbarazzante che mi ha fatto capire la collusione esistente tra il licenziante e i casinò di Curacao.
A quel punto sono riuscito a ricevere aiuto da Cindy Drommond tramite l'indirizzo mail [email protected]
Nel giro di una decina di giorni ho ottenuto il rimborso. Il casinò inizialmente aveva provato ad offrirmi meno di quello che mi spettava ma dopo aver fatto presente questo a Cindy Drommond ha pagato tutto.
Se avevi richiesto un autoesclusione permanente su tutti i casinò Bellona come ho fatto io vedrai che ti pagheranno. Ma hai bisogno di aiuto da Emoore, lascia perdere Casino guru o Antillephone.
Kyll? se valitus oli koettelemus.
Bellonan rikollisen johdon alainen Thrillsy-kasino on j?tt?nyt huomiotta s?hk?postiini l?hetetyt palautuspyynn?t kuukausien ajan. Lopulta chat estettiin.
Yritin siin? vaiheessa ottaa yhteytt? Antillephone-lisenssinantajaan useita kertoja viikkojen ajan tuloksetta. Lopulta he vastasivat kiusaavalla tavalla, joka sai minut ymm?rt?m??n lisenssinantajan ja Curacaon kasinoiden v?lisen salaisen yhteisty?n.
Siin? vaiheessa sain apua Cindy Drommondilta s?hk?postiosoitteen [email protected] kautta.
Kymmenen p?iv?n kuluessa sain hyvitykseni. Kasino yritti aluksi tarjota minulle v?hemm?n kuin minulla oli oikeus, mutta huomautettuaan t?st? Cindy Drommondille he maksoivat kaikesta.
Jos olisit hakenut pysyv?? itsens? sulkemista kaikilla Bellona-kasinoilla, kuten min? tein, n?et, ett? he maksavat sinulle. Mutta tarvitset apua Emoorelta, unohda Casino guru tai Antillephone.
Yes that complaint was an ordeal.
The Thrillsy casino under Bellona's criminal management has been ignoring my emailed refund requests for months. In the end, the chat was blocked.
At that point I tried to contact the Antillephone licensor several times for weeks to no avail. Eventually they replied in an embarrassing way that made me understand the collusion that exists between the licensor and the Curacao casinos.
At that point I was able to get help from Cindy Drommond via the email address [email protected]
Within ten days I got my refund. The casino initially tried to offer me less than I was entitled to but after pointing this out to Cindy Drommond they paid for everything.
If you had applied for permanent self-exclusion on all Bellona casinos like I did you will see that they will pay you. But you need help from Emoore, forget about Casino guru or Antillephone.
Sì quel reclamo è stato un calvario.
Il casinò Thrillsy sotto la gestione criminale di Bellona ha ignorato per mesi le mie richieste di rimborso inviate via mail. La chat alla fine invece mi è stata bloccata.
A quel punto ho provato a contattare diverse volte il licenziante Antillephone per settimane senza risultato. Alla fine mi hanno risposto in un modo imbarazzante che mi ha fatto capire la collusione esistente tra il licenziante e i casinò di Curacao.
A quel punto sono riuscito a ricevere aiuto da Cindy Drommond tramite l'indirizzo mail [email protected]
Nel giro di una decina di giorni ho ottenuto il rimborso. Il casinò inizialmente aveva provato ad offrirmi meno di quello che mi spettava ma dopo aver fatto presente questo a Cindy Drommond ha pagato tutto.
Se avevi richiesto un autoesclusione permanente su tutti i casinò Bellona come ho fatto io vedrai che ti pagheranno. Ma hai bisogno di aiuto da Emoore, lascia perdere Casino guru o Antillephone.
Aivan, en aio tuhlata aikaani guruihin.
Pyyd?n itsesulkemista ja tilin sulkemista m??r??m?tt?m?ksi ajaksi, koska olen pakonomainen Thrillsy-peluri. Onko heid?n velvollisuus sulkea kaikki sisarsivustot? En erityisesti pyyt?nyt sulkemista kaikilla sisarsivustoilla, mutta sanoin yksinomaan, ett? se johtuu siit?, ett? olen pakonomainen uhkapeluri.
Exactly I will not be wasting my time on guru.
I ask for self exclusion and account closed indefinitely due to being a compulsive gambler on Thrillsy. Are they obliged to close on all sister sites? I didn't specifically ask to close on all sister websites but I exclusively said it was because I'm a compulsive gambler
Teet periaatteessa sen, mit? pelaaja voi tehd? itse live-chatissa. Casino Guru ei voi ryhty? toimiin kasinolla. Esitetyille valituksille, kuten poissuljetuille tilihyvityksille jne., kasinoguru ei voi tehd? mit??n. Kasino ei koskaan anna periksi vain hyv?st? tahdosta. He joko noudattavat tai eiv?t noudata. Ei ole v?li?. Vain n?iden kasinoiden lisenssit hyv?ksyv?t juridiset konsultit voivat pakottaa kasinon p??t?ksentekoon. Kaikki kasinogurut ovat tyt?ryhti?it?.
Ei, puhun oikeudellisista konsulteista, joihin minulla on suora yhteys.
You basically do what the player can do themselves on live chat. Casino Guru cannot take any action on the casino. For the complaints raised such as excluded account refunds etc casino guru cannot do anything. The casino will never give in simply out of good will. They either comply or not comply. There is no in-between. Only legal consultants approving licences to these casinos can force the casino into a decision. All casino guru is an affiliate.
No I'm talking about legal consultants in which I have direct contact with.
Ymm?rr?n kyll? pointtisi, mutta huomioitavaa on toinenkin osa.?? Monet kasinot toivovat, ett? heid?n luokitus paranee, ja painostamme niit? aina avaamaan uudelleen suljettuja tapauksia tai selitt?m??n, ett? pelaajien auttaminen on loistava tapa tehd? se. .
Tarkista vain t?m? valitus : Summa: £1 496 ??
Well, I can understand your point, but there is another part to consider.?? Tons of casinos wish their rating to get better and we always push them to reopen closed - unresolved cases, or explain that helping players is a great way to do that.
Just check this complaint: Amount: ?1,496 ??
En voi antaa sinulle varmaa vastausta t?h?n. Pystyitk? avaamaan muita kaksoiskasinotilej? vai olivatko tilit jo avoinna itsesulkupyynn?n tekemishetkell?? Molemmissa tapauksissa kasinon tulee kuitenkin ryhty? kaikkiin tarvittaviin toimenpiteisiin est??kseen pelaajaa menett?m?st? enemm?n rahaa ja varmistaa siksi, ett? se sulkee kaikki muiden sisarkasinoiden tilit ja est?? uusien pelitilien avaamisen sisarkasinoissa.
Italialaisilla kasinoilla, joilla on Adm-lisenssi, jos suljet itsesi pois kasinolta v?litt?m?sti ja poikittain, sinut suljetaan pois kaikista Adm-lisenssill? olevista kasinoista.
Curacaon kasinoiden tapauksessa lisenssinantajan pit?isi olla ohjeet, mutta jos menet Antillephone-sivustolle, siell? ei ole mit??n t?st? eik? valitusten l?hett?mist? varten olevaa osiota. Vain Curacao egamingilla on se. T?st? syyst? l?hes kaikilla kasinoilla on Antillephone-lisenssi, koska ne tuntevat olonsa suojatuiksi.
Mutta emoore, joka vastasi sinulle? Milloin l?hetit valituksen heille?
I cannot give you a certain answer on this. Were you able to open other twin casino accounts or were the accounts already open at the time of the self-exclusion request? In both cases, however, the casino should take all necessary measures to prevent the player from losing more money and therefore make sure to close all the accounts of the other sister casinos and not allow the opening of new play accounts on the sister casinos.
On Italian casinos with Adm license, if you exclude yourself on a casino instantly and transversely you are self-excluded on all casinos with Adm license.
In the case of the Curacao casinos it should be the licensor who gives the guidelines but if you go to the Antillephone site there is none of this nor a section for submitting complaints. Only Curacao egaming has it. This is why almost all casinos have an Antillephone license, because they feel protected.
But the Emoore who answered you? When did you send the complaint to them?
Su questo non so darti una risposta certa. Sei riuscito ad aprire altri account su casinò gemelli o gli account erano già aperti al momento della richiesta di autoesclusione? In entrambi i casi comunque il casinò dovrebbe adottare tutte le misure necessarie per evitare che il giocatore perda altro denaro e quindi accertarsi di chiudere tutti gli account degli altri casinò gemelli e non consentire l'apertura di nuovi conti giochi sui casinò gemelli.
Sui casinò italiani con licenza Adm se ti autoescludi su un casinò istantaneamente e trasversalmente sei autoescluso su tutti i casinò con licenza Adm.
Nel caso dei casinò di Curacao dovrebbe essere il licenziante a dare le linee guida ma se vai sul sito di Antillephone non esiste nulla di tutto ciò né tantomeno una sezione per inviare reclami. Solo la Curacao egaming ce l'ha. Per questo quasi tutti i casinò hanno licenza Antillephone, perché si sentono protetti.
Ma la Emoore che ti ha risposto? Quando hai inviato a loro il reclamo?
Nostin sen 10 p?iv?? sitten. Emooren tutkinta on edelleen kesken.
Pyysitk? erikseen kaikkien heid?n sisarsivustojensa sulkemista pois?
Ei, avasin n?m? tilit sulkettuani itsens? pois heid?n sisarkasinollaan.
L?ysin t?m?n curacao ehdon:
Artiklan 3 9 kohta vastuullisen pelaamisen periaatteiden osalta:
9. Loppuk?ytt?j?n pyynn?st? ja jos loppuk?ytt?j?n terveysongelmat katsovat t?llaisen toimenpiteen tarpeelliseksi, operaattorin on varmistettava, ett? loppuk?ytt?j? ei voi k?ytt?? palveluita rajoitetun tai rajoittamattoman ajan. tarjotaan mill? tahansa Operaattorin verkkosivustolla
I raised it 10 days ago. Investigation still ongoing by Emoore.
Did you specifically asked to be self excluded by all of their sister websites?
No I opened these accounts after self excluding on their sister casino.
I have found this curacao egaming term and condition:
Article 3 section 9 in relation to responsible gaming principles:
9. Upon request of the End User, as well as if health issues of the End User deem such action necessary, the Operator must ensure that the End User shall for a limited or unlimited amount of time not be able to make use of any services offered on any of the Websites of the Operator
Tuolloin olin pyyt?nyt Betonicin kasinon kielt?mist? kaikista Bellona NV:n yll?pit?mist? kasinoista, koska se on rikollinen yritys. Mutta kuukauden kuluttua he antoivat minun avata uuden pelitilin Thrillsyss?.
Vaikka en olisi t?sment?nyt, ett? itsesulkemisen on koskettava kaikkia Bellona-kasinoita, heid?n olisi silti pit?nyt olla antamatta lupaa uuden pelitilin avaamiseen kasinollaan. T?m? on k?yt?nt?, jota kaikkien kasinoiden tulee noudattaa.
Joten mielest?ni sinulla olisi oikeus hyvitykseen.
At the time I had asked the Betonic casino to be banned from all casinos operated by Bellona NV as it is a criminal company. But after a month they allowed me to open a new gaming account on Thrillsy.
Even if I had not specified that the self-exclusion had to apply to all Bellona casinos, they would still have had to not authorize the opening of a new gaming account on their casino. This is the practice that all casinos should follow.
So you would be entitled to a refund in my opinion.
Io all'epoca avevo chiesto al casinò Betonic di essere escluso su tutti i casinò gestiti da Bellona N. V. essendo una società criminale. E invece dopo un mese mi hanno consentito di aprire un nuovo conto gioco su Thrillsy.
Anche se non avessi specificato che l'autoesclusione doveva riguardare tutti i casinò Bellona essi avrebbero dovuto comunque non autorizzare l'apertura di un nuovo conto gioco sui loro casinò. è la prassi che dovrebbero seguire tutti i casinò.
Perciò avresti diritto al rimborso secondo me.
T?m? Vulkan Vegasin kasino on surkea kasino pelaamiseen!! Yrit?n kotiuttaa voittamani rahat, mutta he eiv?t maksa!!! He sanovat aina, ett? analyytikoilla on aika tehd? tarvittavat tarkastukset, en vain ymm?rr?, ett? muilla kasinoilla maksuprosessi on eritt?in nopea, noin 1 tunti nostopyynn?n j?lkeen!! En suosittele pelaamista t?ll? sivustolla, koska voitat etk? saa!!
This Vulkan Vegas casino is a lousy casino to play at!! I'm trying to withdraw the money I won, but they don't pay!!! They always say that there is a time for the analysts to do the necessary checks, I just don't understand that other casinos the payment process is very fast, about 1 hour after asking for the withdrawal!! I do not recommend playing on this site because you will win and will not receive!!
Esse cassino Vulkan Vegas é um péssimo cassino para jogar !! Estou tentando retirar o dinheiro que ganhei, mais eles n?o pagam !!! Sempre dizem que tem um tempo para os analistas fazerem as verifica??es necessárias, Só n?o entendo que outros cassino o processo de pagamento é bem rápido, cerca de 1 hora depois de pedir o saque!! N?o recomendo jogar nesse site pois vc vai ganhar e n?o vai receber!!
N?et joskus, minusta tuntui niin...kasinogurulla on vain oikeus lis?t? tai v?hent?? kasinon mainetta t?ll? verkkosivustolla.
Joskus kasinolla voi olla taipumus olla vastaamatta gurun pyynt?ihin, ja sitten tapaus suljetaan ratkaisemattomana, toisinaan kasinon maineen v?hent?minen lis??m?ll? kasinolle mustia pisteit?, mik? tietenk??n jotkut kasinot eiv?t v?lit?!
Viranomaisiin ottaminen tekee tapauksesta joskus monimutkaisen ja vie aikaa.
Otin yhteytt? viranomaisiin jokin aika sitten (yli kuukausi), sain heilt? vain yhden vastauksen, heid?n vastauksessaan he merkitsiv?t minut 2 muuhun pelaajaan yhdess? kasinon kanssa.
You see sometimes, I felt so....the casino guru, only have the right to increase or decrease a casino reputation on this website.
Sometimes the casino could tend not to reply to the guru's, and then the case will be closed as unresolved, sometimes deducting the casino's reputation with adding blackpoints to the casino which ofcourse some casinos doesn't care!
Contacting the authorities, sometimes gets the case complex and it's time consuming.
I contacted the authorities while ago(over a month), I could only get a single response from them, on thier response they tagged me to 2 other players together with the casino.
Sinun on kirjauduttava sis??n, jotta voit kirjoittaa julkaisun.
Ilmaisia ammattikoulutuskursseja nettikasinoiden ty?ntekij?ille, joiden tarkoituksena on jakaa alan parhaita k?yt?nt?j?, parantaa pelaajakokemusta ja edist?? reiluja rahapelej?.
Aloite, jonka lanseerasimme tavoitteenamme luoda maailmanlaajuinen omaehtoinen sulkuj?rjestelm?, jonka avulla haavoittuvaiset pelaajat voivat est?? p??syns? kaikkiin rahapeleihin netiss?.
Alusta, joka on luotu esittelem??n kaikkea sit?, mit? teemme, jotta visio turvallisemmasta ja l?pin?kyv?mm?st? nettirahapelialasta muuttuisi todellisuudeksi.
Kunnianhimoinen projekti, jonka tavoitteena on juhlistaa nettipelialan mahtavimpia ja vastuullisimpia yrityksi? ja antaa niille niiden ansaitsemaa tunnustusta.
www.kpvfaw.com on riippumaton tietol?hde, joka tarjoaa tietoa nettikasinoista ja nettikasinopeleist?. Se ei ole mink??n rahapelioperaattorin tai muun instituution ohjaama. Kaikki arvostelumme ja oppaamme tehd??n rehellisesti, riippumattoman asiantuntijatiimimme parhaan tiedon ja arvostelukyvyn pohjalta. N?m? arvostelut ja oppaat on kuitenkin tarkoitettu vain tarjoamaan tietoa, eik? niit? voi pit?? lainopillisina neuvoina tai luottaa niihin sellaisina. Varmista aina, ett? t?yt?t kaikki s??d?sten asettamat vaatimukset, ennen kuin pelaat mill??n kasinolla.
Tarkista saapuneet viestisi ja paina linkki?, jonka l?hetimme osoitteeseen:
[email protected]
Linkki vanhenee 72 tunnin kuluessa.
Tarkista "roskaposti" ja "tarjoukset" -kansiosi tai paina alla olevaa painiketta.
Vahvistusviesti on l?hetetty uudelleen.
Tarkista saapuneet viestisi ja paina linkki?, jonka l?hetimme osoitteeseen: [email protected]
Linkki vanhenee 72 tunnin kuluessa.
Tarkista "roskaposti" ja "tarjoukset" -kansiosi tai paina alla olevaa painiketta.
Vahvistusviesti on l?hetetty uudelleen.
Sinut ohjataan pian kasinon sivustolle. Ole hyv? ja odota. Jos k?yt?t mainostenesto-ohjelmistoa, tarkista sen asetukset.