Good evening, dear Casino Guru team.

I wanted to ask if you can help me further.

My name is Adrian and some time ago I visited the casino site: Vulkan Vegas (https://vulkanvegas.com/de)

Money deposited and what won.

It is 1058 euros, but the money is not paid to me, which is very frustrating for me because I am in a not so good financial position and can use every cent.

I didn't even use the bonus but won the money through slots and blackjack there alone.

The problem: whenever I make a payout (I have already tried 10 times) I get an email stating that there was an error with the payout and that I should contact support, which I also did via live chat on the Website.

When I send them the transaction token and describe my problem, the support always tells me the same thing and that it still takes until my account is verified, I have my ID, a photo where I hold the ID next to me, bank statements and a Uploaded a photo of my deposit there and it says that it was successfully verified (after 2 days or so there were green ticks next to each photo).

In the end, you just don't give me my money and just hold me up, I've probably already written to the support more than 10 times and they always say the same thing, I should wait a few more days, but I'm sure they will would tell me the same thing a year from now.

I'm really at a loss and would appreciate help with the problem.

I would be very happy to hear from the Casino Guru team on my own, maybe you can give me a few tips.

If you have any questions, I will of course answer as soon as possible, I can be reached via my email or here, also by phone.

If we could solve the problem you will of course also receive a thank you from me.

Stay healthy.

LG Adrian

Guten Abend liebes Casino Guru Team. 

Ich wollte fragen ob ihr mir weiter helfen k?nnt.

Mein Name ist Adrian und ich habe vor einiger Zeit auf der Casino Seite : Vulkan Vegas ( https://vulkanvegas.com/de )

Geld eingezahlt und was gewonnen. 

Es handelt sich um 1058 Euro, jedoch wird mir das Geld nicht ausgezahlt was mich sehr frustriert da ich in einer nicht so guten finanziellen Lage stecke und jeden Cent gebrauchen kann. 

Ich habe nichtmal den Bonus benutzt sondern das Geld durch Slots und Blackjack dort alleine gewonnen. 

Das Problem: immer wenn ich eine Auszahlung mache (hab ich jetzt schon bestimmt 10 mal probiert) bekomme ich eine Email in der steht das es einen Fehler mit der Auszahlung gab und ich den Support kontaktieren soll, das habe ich auch gemacht via Livechat auf der Website. 

Wenn ich denen dann den Transaktiontoken sende und mein Problem schildere sagt mir der Support immer das gleiche und zwar das es noch dauert bis mein Konto verifiziert ist, Dabei habe ich meine Personal Ausweis, ein Foto wo ich den Ausweis neben mir halte, Kontoauszüge und ein Foto von meiner Einzahlung dort hochgeladen und es steht da das es erfolgreich verifiziert wurde (nach 2 Tagen oder so waren neben jedem Foto grüne H?kchen). 

Im Endeffekt geben dir mir mein Geld einfach nicht und halten mich nur hin, ich hab bestimmt schon mehr als 10 mal jetzt mit dem Support geschrieben und die sagen immer das gleiche, ich soll noch ein paar Tage warten, aber ich bin mir sicher das die mir das gleiche auch noch in einem Jahr sagen würden. 

Ich bin echt ratlos und würde mich über Hilfe bei dem Problem freuen. 

Ich würde mich alleine schon über eine Antwort von dem Casino Guru Team sehr freuen, vielleicht k?nnt ihr mir ein paar Tipps geben. 

Falls Fragen bestehen, werde ich natürlich schnellst m?glich antworten, ich bin über meine Email oder hierdiese erreichbar, gerne auch telefonisch. 

Wenn wir das Problem l?sen k?nnten bekommt ihr selbstverst?ndlich auch ein Dankesch?n von mir. 

Bleibt gesund. 

LG Adrian

I guess you've already seen the similar cases we have here:

http://www.kpvfaw.com/forum/general-gambling-discussion/it-s-about-volcano-vegas

http://www.kpvfaw.com/forum/complaints-discussion/vulkan-vegas-declines-payout--caution-

http://www.kpvfaw.com/forum/casinos/volcano-vegas-payout

http://www.kpvfaw.com/forum/casinos/volcano-vegas-payout-1

It takes time, but you should eventually get the money.

Good morning, I also had the same as the wild tornado casino, I won and tried to withdraw € 50 and I was asked to take a photo of my ID, the cards I used for deposit and an account that shows my address and upload them to the documents to my casino account as well as play the triple amount of my deposit so I can make a successful withdrawal lest it be a scam

καλημ?ρα ε?χα και εγ? το ?διο με το wild tornado casino κ?ρδισα και προσπ?θησα να κ?νω αν?ληψη 50€ και μου ζητο?σα να βγ?λω φωτογραφ?α την ταυτοτητα μου ,τη? κ?ρτε? που χρησιμοποιο?σα για κατ?θεση και κ?ποιο λογαριασμ? που να φα?νεται η διε?θυνση μου και να τα ανεβ?σω στα ?γραφα ?του λογαριασμο? μου στο καζ?νο καθ?? και να πα?ξω το τριπλ?σιο ποσ? τη? κατ?θεση? μου για να μπορ? να κ?νω μια επιτυχημ?νη αν?ληψη μ?πω? ε?ναι απ?τη

Please help with the casinos that give you the opportunity to play free slots without putting money if you win what happens you can claim the winnings or not

Παρακαλ? βοηθ?στε σχετικ? με τα καζ?νο που σου δ?νουν την ευκαιρ?α να πα?ξει? δωρε?ν φρουτ?κια χωρ?? να β?λει? λεφτ? αν κερδ?σει? τι γ?νεται μπορε?? να διεκδικ?σει? απ? τα κ?ρδη η ?χι

No, it's not a scam. Many casinos require you to make a deposit before you withdraw for the first time. It's simply because they need to have some payment method (that belongs to you) registered in their system. You register the payment method by making the 1st deposit.

good evening! I want to withdraw the money from vulkan vegas, I just wait for the account to be validated for 14 days, I receive notifications from them with the bonuses, only the validation e-mail does not. I kept in touch with those there and they keep telling me to wait. 14 days have passed since then

Hello,

You should probably take a look at similar posts about Vulkan Vegas

http://www.kpvfaw.com/forum/general-gambling-discussion/it-s-about-volcano-vegas

http://www.kpvfaw.com/forum/complaints-discussion/vulkan-vegas-declines-payout--caution-

http://www.kpvfaw.com/forum/casinos/volcano-vegas-payout

http://www.kpvfaw.com/forum/casinos/volcano-vegas-payout-1

To summarize it for you: It seems like Vlukan Vegas pays out winnings to customer, the verification process works as well, but it's extremely slow for currently unknown reason (it takes 3-4 weeks). My colleague already contacted the casino representative and asked them what's going on. I'll let you know here when we get more information from them.

One tip. Log into your profile every day. Just don't play. Procrastination is a casino trick. They hope you play, which is a surefire way to lose. I was in a similar situation. For three months there was a check and every day I was offered to play. Although the coupon had a withdrawal limit of 500 usd. I could only lose.

Один совет. Заходите в свой в свой профиль каждый день. Только не играйте. Затягивание с проверкой это уловка казино. Они надеются что вы будите играть, а это верный способ проиграть. Я был в похожей ситуации. Три месяца шла проверка и каждый день мне предлагали играть. Хотя купон имел лимит на вывод 500 usd. Я мог только проиграть.

Good afternoon Djamil

Thank you for your comment! If you encounter difficulties on the site, please, do not hesitate to file a complaint on the site, we will gladly consider it and we will definitely figure it out!

Have a nice day!

Добрый день, Djamil

Спасибо за Ваш комментарий! Если Вы столкнулись с трудностями на сайте, прошу, без стеснения оформите жалобу на сайте, мы с радостью рассмотрим её и обязательно разберёмся!

Хорошего дня!

They didn't pay me either, I won like 1200 rubs, which in my country would be like 130 thousand pesos and something I made several withdrawals, none of them worked, I do not want to go to the point of saying that the casino is a scam since there is an excellent reputation but they must solve this type of case.

A mi tampoco me pagaron gane como 1200 rubs lo que en mi país serían como 130 mil pesos y algo hice varios retiros ninguno sirvió no quiero llegar hasta el punto en decir que el casino es una estafa ya que se observa una reputación excelente pero deben resolver este tipo de casos .

12000 Rubs no 1200

Actually the Vulkan Vegas bonus is undoubtedly the best no deposit bonus but it is useless if you do not get paid the money

Realmente el bono de Vulkan Vegas es sin duda el mejor bono sin depósito pero no sirve de nada si no te pagan el dinero

Dear Anastase,

I am very sorry you'd faced difficulties at VulkanVegas. Would you please let me know part of your e-mail on the Site so that we could identify you / or feel free to make a complaint, will investigate in no time.

Hello dear Elhujoi15

Please tell me - was your account blocked or something? I am sure in any case there was a reason for a delay or any other action by the Casino. Please kindly make a complaint at CasinoGuru or provide me with part of your e-mail, so that I will be able to identify you. Thanks in advance and have a nice day!

Hello, I also have problems to withdraw from Vulkan, I already verified my account and requested the withdrawal, after 3 weeks I received the confirmation of a payment of 500 (I requested 5000) which was rejected the next day, this happened with 2 requests more. To this day I cannot withdraw anything and I have been trying for almost 3 months.

Hola, yo también tengo problemas para retirar de Vulkan, ya verifiqué mi cuenta y solicité el retiro, luego de 3 semanas me llego la confirmación de un pago de 500 (solicité 5000) el cual fue rechazado al día siguiente, así sucedió con 2 solicitudes más. Hasta el día de hoy no consigo retirar nada y llevo casi 3 meses intentando.

I also can't get my winnings since 23/05

Could you please describe your issue in more detail? Why can't you get it?

Veryfication process took over 3 weeks , when ye got involved it was sorted same day ???? update to follow once money gets to my account ...

Nice, I'm glad it develops well so far. Keep us updated ????

Finally got my winnings ????