I've always assumed that Betpat was a solid casino.

But what I experienced today is, from my point of view, a cheek

I deposited 25 euros and used a 100% casino bonus.

I specifically asked which games you can play and which you can't. Also checked what the maximum bet is.

I followed all the rules that are typical for casinos.

I managed to meet the bonus conditions and withdrew 1000 euros.

I have to say that I get at least 1-3 of this casino bonus offers almost every week.

Today my withdrawal was denied.

Reason: "I have already used too many bonuses. To be honest, I was amazed and speechless-I never use more than one bonus at a time unless it is a bonus with -X% and free play at the same time.

No, that's not what they meant. They told me I deposited 15 times and used a bonus 13 times. And I mean, what's the problem? I was only allowed to use a maximum of 50% of my deposits with the bonus. That means, 15 times deposited, a maximum of 7 times you can use a bonus.

I meant what kind of rule is that?

They offer me a bonus by email, although they know that if I use the bonus that they don't have to cash out. Normally they shouldn't have offered me a bonus at all!

Even the people in the chat didn't say anything about it.

I'm sorry, but if I offer someone something, even though I know that they still won't get any money, then that is a fraud for me.

Maybe I'm stupid, but until now, no matter which casino I played in, I've never heard of the rule and I've never had any problems with it.

I usually take a bonus when I make a small deposit, just to have longer game fun. And if I did that 10 times somewhere after a while and then won something, no casino complained or refused to pay out.

That's why I always check which games are excluded from the bonus - how much can be paid out and what is the maximum stake.

Is it really up to me that I have to know about such bonuses, if I can assume that everything should be normal if the bonus is offered to me via my> email address?

Ich bin immer davon ausgegangen ,das Betpat ein solides Casino ist.

Aber das was ich heute erlebt habe,ist aus meiner sicht eine Frechheit

Ich habe 25 euro einbezahlt und einen 100% casino Bonus genutzt.

Ich habe extra nachgefragt welche Spiele man spielen darf und welche nicht. Auch nachgeschaut was der maximale einsatz ist.

Ich habe mich an alle regeln gehalten ,die eben so typisch für casinos sind.

Ich habe es geschafft,die Bonusbedingungen zu erfüllen und habe 1000 Euro auszahlen lassen.

Ich muss dazu sagen das ich fast jede woche mindestens 1-3 von diesem Casino bonus angebote bekomme.

Heute wurde meine Auszahlung verweigert.

Begründung: " Ich habe zuviele Boni schon genutzt.ich war ehrlich gesagt erstaunt und Sprachlos-ich nutze nie mehr als ein boni aufeinmal ausser es ist ein boni mit -X% und freispielen gleichzeitig.

Nein das haben sie nicht gemeint. Sie sagten mir,ich habe 15 mal eingezahlt und 13 mal einen Bonus genutzt. Und ich meinte ja,wo is das Problem? Ich h?tte maximal nur 50% meiner einzahlungen mit bonus nutzen dürfen. Das heisst,15 mal eingezahlt ,maximal 7 mal darfst du einen Bonus nutzen.

Ich meinte darauf hin-was ist das für eine regel?

Sie bieten mir per email einen Bonus an,obwohl sie wissen ,wenn ich den Bonus nutze,dass sie nicht auszahlen müssen. Normalerweise h?tten sie mir gar keinen Bonus mehr anbieten dürfen!

Sogar die Leute im chat haben mit nichts davon gesagt.

Es tut mir leid,aber wenn ich jemanden was anbiete ,obwohl ich weiss ,das er trotzdem kein geld bekommt,dann ist das für mich Betrug.

Vielleich bin ich dumm ,aber ich habe bis jetzt ,egal in welchen casino ich gespielt habe noch nie von der regel geh?rt.Und ich hatte noch nie probleme damit.

ich nehme meistens einen Bonus wenn ich klein einzahle,einfach um l?nger spielspass zu haben. Und wnen ich das 10 mal irgendwo nach einiger zeit gemacht habe und dann was gewonnen habe.hat sich kein casino beschwert oder die Auszahlung verweigert.

Deswegen kontrolliere ich immer welche Spiele sind vom bonus ausgeschlossen-Wieviel darf ausbezahlt werden und was ist der Maximal einsatz.

Liegt es jetzt wirklich an mir,dass ich über solche Bonusse bescheid wissen muss,wenn ich davon ausgehen kann ,das alles normal sein sollte wenn man mir den bonus anbietet über meine >email adresse?

the casino only has one curacao license which means that if there are really problems you don't have a licensor to turn to.

personally i only play in mga licensed casinos the casinos are reputable and cannot do what they want

is just a well-intentioned tip!

das casino hat nur eine curacao lizenz was bedeutet das wenn es echt mal probleme gibt du keinen lizenzgeber hast an den du dich wenden kannst.

ich pers?nlich spiele ausschlie?lich in mga lizenzierten casinos die casinos sind seri?s und k?nnen nicht machen was sie wollen

ist nur ein gutgemeinter tipp!

Honestly, the rule sounds stupid. If they don't want you to take bonuses, then they shouldn't offer and allow you to take bonuses. It's pretty simple.

The cool thing is yes-if I win you keep my money and I only get the stake back and if I take a bonus but lose my money is good enough.Sry even then you should have given my money back

Das geile ist ja-wenn ich gewinne behalten sie mein geld und ich bekomme nur den einsatz retour und wenn ich einen bonus nehme aber verliere ist mein geld gut genug.Sry selbst dann h?tten sie mein geld retour geben müssen

Hi, Stuart from South Africa, So I'm playing a very generous $100 US. no dep bonus at Sxvegas. While I'm aware of the reputation and if I should get to ever cash out, I'll worry about it then...

What I can say is:

1]Reg. was fast.

2]Consultant was 1st class.

3]Games are from .20$, as opposed to other casinos, min. 2$ bet and your free fun is over in 1 minute.

4] All the games work.

5] For a good time and progress, I'm having fun. Just remember each person according to their own needs and pleasure. Spending big doesn't always equate to winning big.

I can see you already submitted few complaints on our website. I believe this is the right reason to submit another one.

How do you mean to submit another?

Wie meinen Sie dass, einen anderen einzureichen?

Of course, casinos with this license should be treated with caution. But I have also seen reputable casinos with this license.

And when I'm honest and looking for new casinos, be it at ask gamblers or casino guru, the judgment of casinos guru is always decisive for me. Because they evaluate the advantages and disadvantages of a casino in more detail. And now this is not a complaint to the casino guru team because I think they were surprised by this condition too. So it was me. But the team should really revise the rating of the casino betpat again. That already has zombie level.

Natürlich sind casinos mit dieser Lizenz mit Vorsicht zu genie?en. Aber ich habe auch bei dieser Lizenz, seri?se casinos erlebt.

Und wenn ich ehrlich bin und nach neuen casinos suche, sei es bei ask gamblers oder casino guru, ist für mich immer die Beurteilung von casinos Guru ausschlaggebend. Weil sie doch detaillierter vor und Nachteile eines casinos bewerten. Und das ist jetzt keine Beschwerde an das Casino guru team, weil ich denke auch sie waren von dieser Bedingung überrascht. Also ich war es. Aber das Team sollte wirklich nochmals die Benotung des casinos betpat überarbeiten. Das hat schon Zombie Niveau.

You submitted some other complaints in past. If you didn't submit a complaint regarding what you're describing here, then you should submit one, because I believe that what happened to you should be unfair.

I already have

Habe ich eh schon

I don't understand why the casino has so low monthly withdrawal limit. $2,000 per month is really low. Just imagine you win over $20,000. You'd be waiting a year to get it. Not even talking about jackpots that are sometimes much higher.

5000 euros per month

monatlich 5000 euro

How do you know they've got 5000 per month?

The lady told me in the chat at the time. As previously described, I already had 3400 euros in my account. Then of course I asked how the payout works.

She told me to take a look, she told me-1000 euros per day, 5000 euros per week and 20,000 euros per month.

So I thought, well, then I can have 3400 paid out once a week.

No, I would have to make 1000 euros, once the withdrawal has been processed, I can make the next one.

As you have already said, if you win a lot of money, you are only in the casino one way or another. Applying for 1000 euros every day is just tedious. But you can see anyway, even honestly earned 975 euros is denied to me. 25, were returned to the account

Hat mir damals die dame im Chat gesagt. ich hatte ja schon wie vorher beschrieben ,3400 euro am Konto. Ich habe dann natürlich gefragt.,wie das mit der Auszahlung funktioniert.

Sie sagte mir sie sieht mal nach,da hat sie mir gesagt-pro Tag 1000 euro,pro woche 5000 euro und pro Monat 20000 euro .

Da dachte ich mir,gut,dann kann ich ja einmal 3400 euszahlen lassen w??re ja einmal in der woche.

Nein ich müsste 1000 euro machen,wenn die auszahlung bearbeitet wurde,kann ich die n?chste machen.

Wie sie schon gesagt haben wenn sie viel Geld gewinnen,sind sie so oder so nur im casino.jeden tag 1000 euro beantragen ist halt mühsam. Aber sie sehen ja eh,sogar ehrlich verdiente 975 euro wird mir verweigert. 25 ,wurden ja wieder aufs konto retour gegeben

Oh, I reacted to stuart who says that he plays in Sxvegas. The limit is 2000 per month in the casino...

Applying for 1000 eur every day would be doable, the problem is that you wait for few days until your withdrawal is processed in some casinos, which basically means that you won't manage to withdrawal more than 1000 per week.

I liked betpat at first but dame having no visa option was annoying

I dont understand why when you deposit in one second withdrawls take days

Can someone name casinos that dont ask for verfication after registering and what allways annoys me when you deposit in one second why cant withdrawls processing be done the same time instead off waiting days knowing most off us will resverse it allways found that discusting

To be fair, when you deposit the money in a casino, they don't receive the money immediately, but since they see the money is on the way, they basically lend you their own money so you can play immediately. Regarding withdrawals - it depends on many circumstances. For example some casinos use automation for certain types of withdrawals. The example could be: if the player who requested the withdrawal has already been verified, the withdrawal is lower than 1000 eur, the player requested the withdrawal to the same method as they used to make a deposit, there's no new payment method used on the account = approve the withdrawal automatically. Then you need to wait for few days until the money reach your bank account, but it's not casino's fault.

In other cases, casinos don't use any automation, so they need to check every single withdrawal request manually. It actually used to be part of my job in 2015 when I started working in a casino. Then you need to check many different things about the player - is the player verified, is there a new payment method used on the account, is the ID still valid or expired, does the withdrawal go back using the same payment method, did the player play with a bonus?, did the player obey all bonus terms and conditions?, does the player have any duplicate accounts?...then you do few more checks and then you can approve the withdrawal.

I guess you can imagine that it can take a lot of time.

Then how is possible for a casino to pay you in few minutes after you request withdraw like i had on casinouniverse? Cause what you say there is taking alot of time