Good afternoon

Enter to play a promotional machine that decoa hot

I had a balance of 121,000 clp

I made a couple of plays and realized that I had a balance of 26,000

They asked me to see the betting records and I was surprised that the first transaction on that machine was a bet for 100,000 CLP. I made the claim and they insisted that it was done voluntarily, and perhaps by mistake I entered the maximum bet, which is impossible. several reasons

1. If so, I would have gotten a discount of the 121,000. What did I have?

2. In the records of the plays there are differences of seconds between the bets, which if it had appeared to me on the first throw that it exceeded the amount of the second bet and the transaction would take longer

However, they are correlative to each other, 100,000 jumps to 200. 200 200 and so on and after a while another transaction appears for 1000 and returns to 300 300 300. It is not strange

Please, what can I do about this?

Buenas tardes

Entre a jugar a una maquina en promocion que decoa hot

Tenia in saldo de 121000 clp

Realice un par de jugadas y me percate que tenia un saldo de 26000

Me pideron ver los registros de apuesta y me encuentro con la sorpresa que la primera transaccion en esa maquina es una apuesta por 100000 clp realice el reclamo y me insisten que fue realizado voluntariamente que ta? vez ppr error ingrese la apuesta maxima lo cual es imppsible ppr varias razones

1. De ser asi me hubiera hecho e? descuento de los 121000. Que tenia

2. En los registros de las jugadas hay difwrencias de segundos entre las apuestas ppr lo cual si me hubiera aparecido al primer tiro que exedia el monto de la segunda apuesta y la transaccion tardatia mas tiempo

Sin embargo estan correlativas una de otra de 100000 salta a 200. 200 200 y asi suceaivamente y al rato aparece otra transaccion ppr 1000 y vuelve a 300 300 300. No es raro

Favor que puedo hacer al respecto

Hello.

I probably do not understand the issue. You made a bet on 100,000 CLT, which you are unaware of.

What is the problem, please? Are you convinced that this was a kind of error? By that time, have you played with a bonus, perhaps? Was this bet considered a violation of the maximum bet rule?

Anyway, according to your complaint, Nick needs your betting history; can you provide it?

I hope you can.

I entered to play on that machine for the first time. Therefore, it is not logical that I would voluntarily want to bet 100,000clp. Having a total balance of 121000clp.

It was real money that I had requested to withdraw two days ago. But I had to send documents for validation until it was validated I had to wait.

Been playing at the casino for a couple of weeks

Regarding the history, I also asked them to review since I had never made a bet that exceeded 450 clp.

I will send Nick the betting history as soon as possible.

Thank you

Entre por primera vez a jugar en esa maquina. Por lo cual no es logico que yo voluntariamsnte quisiera apostar 100000clp. Teniendo un saldo total de 121000clp.

Era dinero real que yo habia solicitado dos dias atras retirar. Pero tenia que enviar documentos para validat mientras no fuece validado tenia que esperar.

Llevava jugando en el casino un par de semanas

Respecto al historial tambien les pedi que revisaran ya que nunca habia realizado una apuesta que superara los 450 clp.

Le enviare a nick el historial de apuestas a la brevedad

Gracias

Yes, I understand. I think that such a bet would be too risky and when you write that you have never made a bet more than 450 CLP, it is strange. 

As for the verification, has it been successful yet? 

In the context of the betting history it would be appropriate to add Nick to the complaint exactly as you wrote. 

I hope that this case will be resolved and everything will be fine.

Request the history from Vulkan support as soon as I get it, I will upload it.

Anyway, I entered this casino less than a month ago. The games I played regularly were

Aviator, pyramid king garage. Fruit cocktail mustand gold.

And always jyego with values of 25 or 50 or 75. clp. Aviator 100 or 200 pesos at most 75 pesos.

Greetings

Solicite el historico a soporte de vulkan apenas lo obtenga lo subire.

De todos modos entre a este casino hace menos de un mes atras. Los juegos que jugue regularmente eran

Aviator, pyramid king garage. Fruit cocktail mustand gold.

Y siempre jyego con valores de 25 o50 o 75. clp. Aviator 100 o 200 pesos a lo mas 75 pesos.

Saludos

Fine, Nick will certainly put the history to good use.

What about the verification? Have you passed? I hope you have!

We'll be here for an update.????

Magically all the documents I had uploaded are no longer there. And it is the user who is to blame, everything is very strange

Magicamente todos los documentos que habia subido ya no estan. Y es el usuario el culpable ya es muy raro todo

Hmmm, that seems quite strange even to me, if I'm honest. According to scrennhsot, did you send the documents again or did you try to ask the casino how is it possible that when you uploaded them, they are not there? 

As for the complaint, Nick should get to you soon and we'll see what happens next. Hopefully everything will be sorted out. 

If you have anything new again don't hesitate to let me know. 

The evidence is in sight

Make a withdrawal request on October 2 for 130,000 in total

I currently have 0 balance

In the game history, the last time I played was on the 28th.

How did you lose the money you earned, where are the transactions that support that.

Las pruebas estan a la vista

Realice una solicitud de retiro el dia 2 de octubre por 130000 en total

Actualmente tengo saldo 0

En el historial de juego la u?tima vez que jugue fue el dia 28.

Como perdi la plata ganada donde estan las transacciones que sustentan eso.

Somehow information is being lost, I have a feeling. Your funds disappeared from your account ? Is your withdrawal pending or not even showing ? 

I think it's good that you have so much evidence and Nick will find it useful. He should get to you shortly. I really hope everything gets sorted out. 

I have been waiting for a long time for these scoundrels to respond, they only blame the customers for their mistakes and brag about being an honest casino

Can someone tell me which institution oversees, regulates and licenses these scoundrels to publicly denounce them.

I'm sure it's a common practice and I'm not going to rest easy until I untangle them.

Llevo mucho tiempo esperando que estos sinverguenzas respondan solo culpan a los clientes de sus errores y se jactan de ser un casino honesto

Alguien me puede se?alar que institucion fiscaliza regula y licencia a estos sinverguenzas para denunciarlos publicamente.

Estoy seguro que es una practica habitual y no me voy a quedar tranquilo hasta desenmaacararlos

I've been watching the development of your complaint and it looks like Nick has figured out where the stumbling block was.

As for the license, they have a Curaccao- Antillephone License.

I can add a guide here where you can see how and where to file a complaint if you think it's appropriate: http://www.kpvfaw.com/licensing-authorities/curacao-license 

If you try it, let me know.