I know that waiting is sometimes quite annoying, especially when money is involved. 

However, if your case has not moved anywhere, in that situation I would recommend, as mentioned above, to file a complaint. 

Are you going to go for it or do you feel you will wait a little bit ?

How do I register the complaint? Yes, I want to make a complaint

Como registo a reclama??o? Sim quero fazer a reclamacao

Hello!

Just use this link: http://www.kpvfaw.com/complaints/create

Please be ready to cooperate with the Complaint Team once you're ready.

To get a better idea of what to expect, keep in mind this guide called: Complaint Resolution Information and Instructions

Thank you!

It's not just a matter of waiting, being patient and delaying the withdrawal for players from South America.

Deliberately this casino allows 2 or 3 withdrawals, later the withdrawals start to give errors, they are rejected, they are not just pending, until they block you in the chat, including blocking the account of some players. It is a standard modus operandi for all players, the rating must be downgraded, this casino must be reported, it acts with flagrant bad faith.

N?o é só quest?o de aguardar, ser paciente e demorar o saque para jogadores da america do sul.

Deliberadamente esse casino permite 2 ou 3 saques, posteriormente os saques passam a dar erros, s?o rejeitados, n?o ficam apenas pendentes, até te bloquearem no chat, inclusive bloqueando a conta de alguns jogadores.é um modus operandi padr?o para todos os jogadores, a nota deve ser rebaixada, esse casino tem que ser denunciado, age com flagrante má fé.

Hey there!

Then I suggest submitting a complaint through the licensing authority too.

http://www.kpvfaw.com/licensing-authorities/curacao-license

I made a withdrawal request and it keeps coming back and they don't explain what is happening....Ice casino

Fiz pedido de saque e fica voltando e eles n?o explicam o que está acontecendo....Ice cassino

Hey, how long has your situation been going on that your withdrawal keeps coming back to you. Do you already have a verified casino account ? Have you had any successful casino withdrawals in the past ? 

However, I think a response from the casino would be useful in this case so that we know why this is happening and why your money keeps coming back. 

I will wait for the answer.

Hi, I would ask you to keep the conversation about this casino in the casino to which it belongs and thus here: http://www.kpvfaw.com/moonwin-com-casino-review#tab=js-tab-discussion , because you are writing to a completely different casino with which your post has nothing to do. 

However, as for what you write, I think it is quite related to RTP and I will post a guide to this topic: http://www.kpvfaw.com/learn-about-games-of-chance-rtp-variance

However, it would probably be necessary to have some evidence because according to what you described it is not an unusual situation because the casino always has an advantage over the player in a long run. 

I will wait for your response.

Did you get your money in the end or not?

Dostal jste se nakonec ke svym peněz?m nebo ne?

Hello, do you have a problem with selection in this casino even when you ask? What happened if I may know?

Could you please describe a little more so that I have some insight and try to help if possible?

Ahoj, má? problém s vyberom v tomto kasíne aj ty ke? sa pyta? ? ?o sa udialo ak smiem vedie? ?

Mohol by si prosím popísa? tro?ku viac aby som mal nejaky preh?ad a pokúsil sa pom?c? ak to bude mo?né ?

Hello. I have a problem with ice casino. For 5 days I have been waiting for the refund of a bonus that I did not receive when recharging. I have been hearing for five days please wait our managers are working on your issue. I wonder why they are so slow. It's the same thing with free bonuses. When you request it in the chat, you wait 24 hours for it to be approved. It's a horror. I am asking for help to get the bonus I paid for.

Здравейте. Имам проблем с ice casino. От 5 дни чакам възстановяването на бонус който не получих при презареждане. От пет дни чувам моля изчакайте нашите мениджъри работят по въпроса ви. Чудя се защо са толкова бавни. Същата работа е с безплатните бонуси. Когато го заявиш в чата чакаш 24 часа за да бъде одобрен. Това е ужас. Моля за помощ за да получа бонуса за който платих.

Hmm, we probably won't be able to help you with that, since the casino itself determines who they give bonuses to and who they don't. But if they promised you a refund of the bonus, then I would also like to know what is taking them so long. Have you had any communication with them where they told you that they would refund it? Should they give you a new bonus or what exactly is the compensation?

Last Tuesday 19. I made two deposits one is 20 euros with a bonus of 100% of the amount of the deposit and the other is 26 euros for 150 free spins. I didn't get any of the bonuses. They said it was a technical error and forwarded my inquiry to the appropriate suit. I have to wait for an email to refund both bonuses. No answer for a whole week. I am very disappointed.

Миналият вторник на 19. Направих два депозита единят е от 20 евро с бонус 100% от сумата на депозита деугият е 26 евро за 150 безплстни завъртания. Не получих нито единят от бонусите. Казаха че е техническа грешка и са препратили запитването ми до съответният одел. Трябва да чакам отговор по емеил да ми възтановят и двата бонуса. Цяла седмица няма отговор. Много съм разочарована.

Oh well, I'm sorry, if it was a technical error on their part, it's not pleasant. But the money stayed in your player account, right? If nothing could be resolved with the casino, you can at least still withdraw the money if there are no bonuses on it. 

I wonder if they will come back to you or not. Have you written to them again at what stage the situation is being resolved?

I received my bonus today. Only the one that is for 20 euros, but I didn't get it unfortunately

Да получих бонуса си днес. Само този които е за 20 евро деугият не го получих за съжаление

I'm a bit lost. So did you get one of those bonuses you had or not? Did you get cash or FS? According to what you described, you should get cash on deposit. Is that right and did you get it or what other bonus are you talking about???

they don't pay, they blocked my account and rejected the withdrawal with invalid reason

Just want to add the latest info to the subject:

http://www.kpvfaw.com/forum/casinos/icecasino---general-discussion/30#post-169992

You don't have to respond to this - I will get back to you in the other thread. ??

i have same problem

Hey there.

Sorry for stepping in; I just browsed your complaint and want to say that I would like to stay in touch to see how it ends. I hope all will be resolved soon!