Hi all,

I quick note to all players: don’t ever play on slotmonkey.io!

Slotmonkey.io takes away ALL winnings manually if you use a deposit bonus. You automatically play every bet with 50% real money and 50% bonus money. All your winnings above your deposited amount will be seen as bonus money and will vanish when you want to withdraw, they will give a reason why the conditions were not met. Complete scam! Don’t ever play there, they just took thousands out of my account.

Is all this written somewhere in the bonus terms, though?

It is important to read the full terms, and then every player can choose to play with the bonus or, better, avoid it.

Hi Romi,

thanks for your sharing ??

But they state something different at the offer. They literally explicitly say: bonus money will be removed. Bonus money.

Honestly, I'd say it is poor translation and strongly depends on what value is actually deducted upon the withdrawal. Consider the specific application of this rule by the casino; that's what matters the most.

Can you elaborate on that, please?

It may be that once the withdrawal request is set, the bonus money must first be converted to a withdrawable balance before it can be withdrawn; this is very common. Which means there is no longer bonus money because a portion of the bonus money above the max bonus cashout, if there is any, gets deducted. No bonus money is left; the bonus ended.

Hi Radka,

I understand your reply, but the case is different ??

To get specific:

• made a 500 euro deposit, it is kept on your real money balance
• you get 500 euro bonus, it is kept on your bonus money balance
• every bet is 50% real money. After 2 days, I made it up to 2.250 real money balance, and 2.250 bonus money balance
• I managed to meet the x35 wagering requirements. The 2.250 bonus money balance was now transferred to my real money balance.
• i cash out.
• -4.000 euro got confiscated, because my bet size has been above 5 euro per spin. This was a bonus term. I accept that therefore the bonus money (2.250) is taken away, but they also take the 1.750 euro real money balance, all profits. Only the deposit amount remained in the balance.

so that means: you can deposit up to € 1.500 with a 100% welcome bonus. As soon as you place a bet of 5 euro or more, ALL winnings, bonus money and real money, are confiscated. So lets say you put 100 euro on red on casino. It automatically consists of 50% real money and 50% bonus money. Bet gets accepted. You lose, -100 euro. If you win, you think you win 200 euro’s, but you can’t win. As well the bonus money gets confiscated, as the 50 euro profit on the real money gets confiscated. You simply can not win when you have a bonus running, except if all your bets have been under 5 euro’s.

Did you bet over the limit many times, though?

Usually when a player bets over the maximum bet as a mistake, we are on his/her side and believe that the casino should pay the winnings.

So, our complaint team will investigate the whole matter, and hopefully we'll be able to help you solve your case.

But also the players shouldn't play over the maximum bet, as it is a term violation, of course. That is why it is very important to read the full terms of the bonus.