@Paul - previously on my old account we discussed timings etc. In your experience what you reckon if you don’t hear the merchant response in 2 weeks you usually win these things?

was E0000480 refunded directly by the merchant without the banks involvement?

It's definitely worth a try. Was your money refunded by the bank or the merchant? What does the bank ask of you? I'll raise the issue with my bank in a few days, I wanted to do some more research first

Sicuramente vale la pena tentare. I soldi ti sono stati rimborsati dalla banca o dal commerciante? Cosa ti chiede la banca? Io a giorni solleverò la questione alla mia banca, volevo prima fare qualche altra ricerca

Yes - then bank did the additional amounts linked to foreign transaction fees.

Nothing yet, Chase have taken on the dispute but they take 10 working days to work through it before submitting.

Starting to now get multiple texts asking what games etc for Terraverse via Barclays, would imagine the excessive amount I have put through will have flagged something

Did you contact them by this email address [email protected]?

For what company?

transactions for E0000480

Cheers for that, I’ve 2 for them ￡170 and ￡150 that I’d not done the dispute for Revolut.

so I’ve sent them an email and then raised goods services not arrived with Revolut.

what a ball ache all this is ??

for what?

the email

[email protected]

And yes refunded directly

Hi Jim yes I found that 99% of the time

Agreed haha - I’ve had a series of texts from Barclays asking what games I have tried to buy, I’m either winning these or digging a giant hole….If they do go through I will write some form of template for anything digitally related.

amazing thank you. I was clearly using the wrong one

email sent

How long did it take?

Did it just turn up in your account without any notice?

Go into as much detail as you can with the items you say you’ve bought to make it sound believable