Illegal delivers, so they don't close my account even though the requested mail has been sent a million times

Dear anzelika33,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I will be waiting for your reply patiently.

Best regards,

Kristina

A person close to me has sent them a request 100 times to close my game account, and it's not how it works.

Thank you for your reply, anzelika33. I am afraid I am still a bit confused. Do I understand correctly that someone else asked the casino to close your account? Have you ever personally ask them to close it? Do you currently have access to your casino account?

Dear anzelika33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My relative has personally asked, not me, I've been watching from the sidelines as he asks for the account to be closed 4 weeks in a row, but the account has been open so far

Oma sukulainen henkil?kohtaisesti on pyyt?nyt, ei min?, olen seurannut sivusta ,kuinka h?n pyyd? 4 viikkoa per?k??n ett? tili? suljetaan ,mutta kuin tili on t?h?n menness? avoin 

So your relative is asking the casino to close your account? Could you please explain why you can't contact the casino yourself?

Dear anzelika33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.