I sign up to the casino, upload about 250 euros, win 7000 euros and from that day the agony begins. first they impose withdrawals of 500 per day for a maximum of 3 withdrawals in the queue, then after the waiting days, they invent excuses saying that they have problems with the payments in the queue. today after 9 days of which 7 working days they still have not accepted my first withdrawal, forcing me to leave my money in the game account. impossible to contact, impossible to receive news, good only to cash out without paying. a disgrace that I do not recommend to all casino enthusiasts, I only hope to be able to recover my funds.

HIGHLY NOT RECOMMENDED:

Mi iscrivo al casino, carico circa 250 euro , vinco 7000 euro e da quel giorno inizia l'agonia. prima ti impongono prelievi di 500 a giorno per massimo 3 prelievi in coda,poi passati i giorni di attesa, inventano scuse dicendo che hanno problemi con i pagamenti in coda. oggi dopo 9 giorni di cui 7 lavorativi ancora non hanno accettato il mio primo prelievo , obbligandomi a lasciare i miei soldi sul conto gioco. impossibile da contattare, impossibile ricevere notizie , buoni solo ad incassare senza pagare. una vergogna che sconsiglio a tutti gli appassionati di casino, spero solo di riuscire a recuperare i miei fondi.

SCONSIGLIATISSIMO:

Dear antonio1989,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

These are scammers. Still nothing. They don't ask for documents, they don't ask for anything, they just ignore the chicken that has come under fire.

Shame

Questi sono truffatori. Ancora niente. Nin chiedono documenti non chiedono niente, semplicemente ignorano il pollo che è capitato sotto tiro.

Vergogna

Dear antonio1989,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear antonio1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Just communicated via email to the company.

As soon as I get a response I'll write to you and update my status.

Appena fatta comunicazione via mail alla società.

Appena ho risposta vi scrivo e aggiorno il mio status.

Dear antonio1989, have you received any response from the casino?