I have been attempting to withdraw every 2 hours for an entire day, and it gets constantly cancelled. Either there's a technical issue on their end, or there's a problem with my bank card. And then there's again the technical error. Whenever I file a complaint with support, they just tell me there's a technical issue and then redirect me to another support. This just keeps happening. It's a scam. You have all my details, my passport, my home address, my bank card, and you still won't let me withdraw my money, just constantly delaying it. I am going to file a complaint against you for having all my data. This is fraud!!! I have yet to receive my money!!!!

Ich versuche seit einen ganzen Tag jede 2 Stunde auszuzahlen und dauernd wird es storniert, entweder ist ein technischen Fehler bei denen oder meine bankkarte hat eine St?rung dann wieder technischen Fehler und wen ich eine Beschwerde bei den suporrt mache schreibt er er hat einen technischen Fehler und verbindet mich weiter der n?chste suporrt verbindet mich auch weiter dauernd weiter verbinden. Das ist Betrug ihr habt meine ganzen daten mein Reisepass meine wohn adresse meine bankkarte und wollt nicht das geld auszahlen, tut es die ganze zeit verz?gern. Ich werde eine Beschwerde gegen euch einreichen das ihr alle meine Daten habt das ist Betrug!!!!! Ich habe bis jetzt mein Geld noch immer nicht erhalten!!!!

Dear Domi2101,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

• Could you please advise how much is the disputed amount?

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello!

We contacted the support service of the payment provider to find out the reason for difficulties in withdrawing funds. We were told that the error occurs on the side of the recipient bank, you need to contact your bank to clarify the reason. Everything goes well from our side, but due to difficulties on the side of your bank there is an error and the funds are returned to the casino.

Perhaps you should try to create a withdrawal request using another card.

I have verified myself completely, it is €200 and NO, my bank has personally confirmed to me that everything is approved and permitted. First they tell me there is a technical error and then suddenly I clarify it with the bank. Every time a payout was canceled the same story was always the case, either there was a technical problem with the bank the next time it was canceled. Then suddenly it was approved but there was a technical problem. Constant excuses. You have all my data, my home address, even my bank card, passport and now you are delaying the payout and constantly making excuses that this is fraud. You ask for my bank card and then there's always a technical problem. And no, I only have one bank card and at every casino the withdrawal was approved immediately without any technical glitches every day!!!!! I have paid out with bank cards at every casino where I am registered, so they don't tell me stories that the bank is the problem, the bank has confirmed to me that everything is fine!!!

Ich habe mich vollst?ndig verfiziert, es handelt sich um 200€ und NEIN meine Bank hat mir pers?nlich best?tigt das alles genehmigt und erlaubt ist. Zuerst sagt man mir es liegt ein technischen Fehler dann pl?tzlich mit der Bank kl?ren. Bei jede Auszahlung was storniert wurde kam dauernd die selbe Geschichte entweder gab es ein technischen St?rung bei der n?chsten Stornierung pl?tzlich mit der Bank. Dann pl?tzlich es wurde genehmigt aber es gab ein technisches problem. Dauernd Ausrede. Ihr habt meine ganze Daten meine Wohnadresse sogar meine Bankkarte , Reisepass und jetzt z?gert ihr die Auszahlung und habt dauernd ausreden, das ist Betrug. Ihr verlangt meine Bankkarte und dann gibt's dauernd eine technischen St?rung klaaar. Und nein ich habe nur eine Bankkarte und bei jeden Casino wurde die Auszahlung sofort genehmigt ohne technische St?rungen jeden Tag !!!!! Ich habe bei jeden Casino wo ich registriert bin mit der Bankkarten ausgezahlt, also erz?hlen sie mir keine Geschichten das die Bank das Problem ist, die Bank hat mir best?tigt dass alles gut ist!!!

Dear Dominik, 

We deeply regret that you experienced difficulties in withdrawing your funds. We sincerely apologize for any inconvenience this may have caused. After carefully analyzing your situation, we have found a solution and sent you an email with brief instructions for a successful withdrawal. We appreciate your patience and are ready to provide you with all the support you need.

Thank you very much, Gama Casino Team, for your assistance.

Dear Domi2101,

Could you please advise if the email with further instructions was received and if there was any development? Looking forwrd to hearing from you.

Dear Domi2101,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.