T?ll? sivulla esiintyv?t kolmannen osapuolen operaattorit esitet??n ei-kaupallisin perustein, eik? niihin liity palkkioita.
21+. Rahapeliongelmia? Soita 1-800-GAMBLER.
KotiValituksetGolden Billy Casino - Pelaajan kotiuttaminen ep?onnistuu ja kasino ei vastaa.
Golden Billy Casino - Pelaajan kotiuttaminen ep?onnistuu ja kasino ei vastaa.
Automaattinen k??nn?s:
Mustat pisteet: 284
M??r?:
1 500 €
Golden Billy Casino
Turvallisuusluokitus:Keskitason yl?puolella
Turvaluokitus
Arvostelumenetelm?mme mukaisesti olemme laskeneet kasinon turvallisuusluokituksen yli 20 tekij?n pohjalta, mukaan lukien taloustiedot, k?ytt?ehtojen reiluus, pelaajavalitukset ja paljon muuta. Mit? korkeampi turvallisuusluokitus, sit? todenn?k?isemmin saat voittosi ongelmitta.
The player from Portugal had attempted to withdraw 1,500 euros from her casino account, but the transaction had failed. The funds had not returned to her account and she could not access customer support through chat or email to solve the issue. She had previously successfully withdrawn using the same method. Despite our team's attempts to contact the casino and resolve the issue, the casino had not responded. The complaint had been marked as 'unresolved', potentially affecting the casino's rating. We had advised the player to contact the Curacao Gaming Authority for further assistance.
Portugalilainen pelaaja oli yritt?nyt nostaa kasinotililt??n 1 500 euroa, mutta kauppa ep?onnistui. Varat eiv?t olleet palanneet h?nen tililleen, eik? h?n p??ssyt asiakastukeen chatin tai s?hk?postin kautta ratkaisemaan ongelmaa. H?n oli aiemmin onnistuneesti vet?ytynyt samalla menetelm?ll?. Huolimatta tiimimme yrityksist? ottaa yhteytt? kasinoon ja ratkaista ongelma, kasino ei ollut vastannut. Valitus oli merkitty "ratkaisemattomaksi", mik? saattaa vaikuttaa kasinon luokitukseen. Olimme neuvoneet pelaajaa ottamaan yhteytt? Curacaon peliviranomaiseen lis?apua varten.
Joulukuun 18. p?iv?n? tein Jetonille 1500 euron nostopyynn?n, joka ep?onnistui. Sen j?lkeen varat eiv?t ole palanneet kasinotililleni. Olen yritt?nyt k?ytt?? chat-ominaisuutta napsauttamalla painiketta, mutta se ei vastaa. Olen kokeillut eri selaimia ja tietokoneita, mutta en silti p??se k?ytt?m??n chat-ominaisuutta. On kulunut yli viikko siit?, kun chat on toiminut, eiv?tk? rahani ole viel?k??n palanneet kasinotililleni, jotta voisin tehd? uuden noston.
Olen l?hett?nyt useita s?hk?posteja tukeen ilman vastausta. He eiv?t yksinkertaisesti koskaan vastaa s?hk?posteihin. Haluan vain, ett? varat palaavat kasinotililleni, jotta voin tehd? uuden kotiutusyrityksen. 1500 euroa ei kuitenkaan ole palannut tililleni, enk? saa heihin yhteytt? ??
En tied? mit? tehd? nyt. Olen yritt?nyt kaikkea mahdollista. Auttaisitko minua.
Kiitos
Good day,
On December 18th, I made a Jeton withdrawal request of 1500 euros which failed. Since then, the funds have not returned to my casino account. I've attempted to use the chat feature by clicking the button but it doesn't respond. I've tried different browsers and computers, but I am still unable to access the chat feature. It has been over a week since the chat has been functional and my funds are still not back in my casino account for me to make a new withdrawal.
I've sent numerous emails to support without a response. They simply never reply to the emails. All I want is for the funds to return to my casino account so that I can make another withdrawal attempt. However, the 1500 euros have not returned to my account, and I am not able to reach out to them ??
I don't know what to do now. I've tried everything within my power. Please help me.
Thank you
Bom dia,
Fiz um pedido de levantamento Jeton de 1500 euros no dia 18 de Dezembro e falhou. Desde ent?o o dinheiro n?o voltou para a conta de casino. Tento entrar no chat, carrego no bot?o e n?o dá. Já tentei em vários browsers e no computador e continuo sem conseguir entrar no chat. Há mais de uma semana que o chat n?o funciona e que os meus fundos n?o voltam para a conta de casino para poder fazer novo levantamento.
Já enviei vários e-mails para o suporte, sem resposta. Eles nunca respondem aos e-mails. Eu só quero que o dinheiro volte para a conta de casino para depois conseguir fazer um novo levantamento. Mas os 1500 n?o voltam para a conta e n?o tenho meio de falar com eles ??
N?o sei que fazer. Já fiz tudo o que estava ao meu alcance. Ajude-me por favor.
Paljon kiitoksia valituksen l?hett?misest?. Ik?v? kuulla ongelmastasi. Sallikaa minun esitt?? teille muutama kysymys, jotta ymm?rr?n koko tilanteen t?ysin.
Oletko aiemmin k?ytt?nyt Jetonia voittojesi kotiutusmenetelm?n??
Onko sinun ja kasinon v?lill? ollut yhteyksi? ep?onnistuneen tapahtuman j?lkeen?
Onko sinulle annettu tietoa vaihtoehtoisista maksutavoista voittojen nostamiseen?
Jos sinulla on asiaan liittyv?? viestint??, v?lit? se osoitteeseen [email protected] .
Toivon, ett? voimme auttaa sinua ratkaisemaan t?m?n ongelman mahdollisimman pian. Kiitos etuk?teen vastauksestasi.
Parhain terveisin,
Petronela
Koska valitusten m??r? on lis??ntynyt t?h?n aikaan vuodesta, pyyd?mme k?rsiv?llisyytt?si vastauksiamme odotellessa. Pyrimme julkaisemaan jokaisen valituksen 48 tunnin kuluessa l?hett?misest?, mutta varaamme enint??n 7 p?iv?? aikaa vastata my?hempiin kommentteihin. Huomaa lis?ksi, ett? valituksesi osoittaminen ratkaisijalle saattaa kest?? hieman kauemmin, sill? k?sittelemme t?ll? hetkell? yli 900 valitusta.
Arvostamme suuresti ymm?rryst?si. Toivotamme sinulle ihanaa lomakautta, ja palaamme asiaan mahdollisimman pian.
Dear patesteves91,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you previously used Jeton as a withdrawal method for your winnings?
Have there been any communications between you and the casino since the unsuccessful transaction?
Have you been provided with information about any alternative payment methods for withdrawing your winnings?
If there’s any relevant communication, please forward it to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Olin jo suorittanut onnistuneen Jeton-kyselyn. Kuitenkin 17-12-2023 minulla oli Jeton-nosto, joka my?s ep?onnistui, mutta muutaman tunnin kuluttua summa lis?ttiin takaisin kasinotililleni ja pystyin tekem??n uuden noston. T?ll? kertaa pankkisiirrolla.
18. p?iv?n? sain taas voittoja ja yritin tehd? Jetonin kotiutuksen, mutta se ep?onnistui TAAS, enk? sen p?iv?n j?lkeen ole saanut kasinotililleni summaa, jotta voisin tehd? kotiutuksen uudelleen. Siit? p?iv?st? l?htien en ole pystynyt pit?m??n yhteytt? kasinon kanssa, koska chat ei ole k?ytett?viss? eiv?tk? he vastaa s?hk?posteihini. Siit? on yli viikko, enk? ymm?rr?, miksi en saa vastauksia s?hk?posteihini. Itse asiassa en ymm?rr?, miksi en saanut varojani takaisin kasinotililleni viikon kuluttua.
Good morning,
I had already carried out a successful Jeton survey. However, on 17-12-2023 I had a Jeton withdrawal that also failed but a few hours later the amount was added back to my casino account and I was able to make a new withdrawal. This time, by bank transfer.
On the 18th I had winnings again and tried to make the Jeton withdrawal but it failed AGAIN and since that day I have not received the amount in my casino account to be able to make a withdrawal again. Since that day, I have not been able to have any type of communication with the casino, as the chat is unavailable and they do not respond to my emails. It's been more than a week and I don't understand how I don't receive responses to my emails. In fact, I don't understand how I didn't receive my funds back in my casino account after a week.
Bom dia,
Já tinha efectuado um levantamento Jeton bem sucedido. No entanto, no dia 17-12-2023 tive um levantamento Jeton que também falhou mas pouca horas depois o valor foi adicionado novamente à minha conta de casino e consegui fazer um novo levantamento. Desta vez, por transferência bancária.
No dia 18 voltei a ter ganhos e tentei fazer o levantamento Jeton mas falhou NOVAMENTE e desde esse dia n?o recebo o valor na minha conta de casino para poder voltar a fazer um levantamento. Desde esse dia que n?o consigo ter qualquer tipo de comunica??o com o casino, visto que o chat está indisponível e que n?o me respondem aos emails. Já passou mais de uma semana e n?o percebo como n?o recebo respostas aos meus emails. Aliás, n?o entendo como n?o recebi novamente os meus fundos na conta de casino passado uma semana.
Paljon kiitoksia, patesteves91, ett? annoit kaiken tarvittavan tiedon. Siirr?n nyt valitukseni kollegalleni Natalialle ( [email protected] ), joka on apunasi. Toivon sinulle onnea ja toivon, ett? ongelmasi ratkaistaan sinua tyydytt?v?ll? tavalla l?hitulevaisuudessa.
Thank you very much, patesteves91, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Ongelma pysyy samana. Kotiutus pysyy "ep?onnistunut"-tilassa, eiv?tk? rahat ole palanneet kasinotililleni, jotta voin tehd? uuden noston.
T?m? ongelma on jatkunut l?hes kaksi viikkoa.
Kiitos
Good morning,
Thank you in advance for your help.
The problem remains the same. The withdrawal remains in a 'failed' status and the money has not returned to my casino account so I can make a new withdrawal.
This problem has persisted for almost two weeks.
Thanks
Bom dia,
Obrigada, desde já, pela ajuda.
O problema continua o mesmo. O levantamento continua em estado 'falhado' e o dinheiro n?o voltou para a minha conta de casino para que eu possa fazer um novo levantamento.
Olen juuri tarkistanut tapauksesi ja olen pahoillani, ett? vaivasi vet?ytymisen. Yrit?n auttaa sinua ottamalla yhteytt? kasinoon. Katsotaan mit? voidaan tehd?, kun he vastaavat.
Hyv? Golden Billy Casino, haluaisin kutsua sinut mukaan t?h?n keskusteluun ja osallistumaan pelaajan valituksen ratkaisemiseen. Voisitko yst?v?llisesti jakaa lis?tietoja tapauksesta? Voisitko t?sment??, mik? on pelaajan kotiutuspyynn?n nykyinen tila? Jos se hyl?t??n, miksi rahoja ei palauteta pelaajan saldolle?
Odotan innolla kuulevani sinusta. Jos sinulla on todisteita, l?het? ne s?hk?postiini [email protected] .
Yst?v?llisin terveisin,
Natalia
Hi patesteves91,
I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.
Dear Golden Billy Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request? If it is rejected, why the money is not returned to the player's balance?
I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email [email protected].
Valitettavasti minulla on edelleen sama ongelma. Kasino ei vastaa s?hk?posteihini. Olen l?hett?nyt s?hk?postia joka p?iv? yli kahden viikon ajan, enk? ole koskaan saanut vastausta. Chatissa saatavilla oleva tuki ei viel?k??n toimi, napsautan tukilinkki? eik? mik??n ikkuna aukea. Asiakkaille tarjottu apu j?tt?? paljon toivomisen varaa, minulla ei ole koskaan ollut t?m?ntyyppisi? ongelmia mink??n kasinon kanssa. Minulla ei ole mahdollisuutta puhua kenellek??n kasinooperaattorille ??
1500 euron kotiuttaminen n?ytt?? edelleen ep?onnistuneen historiassani, mutta rahat eiv?t palaa kasinotililleni, jotta voisin tehd? uuden nostopyynn?n.
Olen ollut t?ss? tilanteessa kaksi viikkoa, en tied? mit? muuta tehd? ??
Good morning,
Unfortunately, I still have the same problem. The casino does not respond to my emails. I have been sending emails every day for over two weeks and have never received any response. The support available in chat still doesn't work, I click on the support link and there is no window that opens. The help provided to customers leaves a lot to be desired, I have never had this type of problem with any casino before. I have no possibility of speaking to any casino operator ??
The withdrawal of 1500 euros continues to appear failed in my history, but the money does not return to my casino account so that I can make a new withdrawal request.
I've been in this situation for two weeks, I don't know what else to do ??
Bom dia,
Continuo, infelizmente, com o mesmo problema. O casino n?o me responde aos emails. Há mais de duas semanas que mando emails todos os dias e nunca obtive nenhuma resposta. O suporte disponível no chat continua sem funcionar, carrego no link do suporte e n?o há nenhuma janela que se abra. A ajuda fornecida aos clientes deixa muito a desejar, nunca tive este tipo de problemas com nenhuma casa de casino antes. N?o tenho possibilidade de falar com nenhum operador do casino ??
O levantamento de 1500 euros continua a aparecer falhado no meu histórico, mas o dinheiro n?o volta para a minha conta de casino para que possa efectuar uma nova solicita??o de levantamento.
Estou há duas semanas nesta situa??o, n?o sei que fazer mais ??
En ymm?rr?, miten kasinolla ei ole mahdollista puhua kenenk??n kanssa. Ei chatissa eik? s?hk?postilla. Eik? t??ll?k??n valituksessa vastata ??
Minulla on edelleen ep?onnistunut kotiutus, eiv?tk? rahat ole palanneet kasinotililleni. Olen ollut t?ss? tilanteessa joulukuun 18. p?iv?st? l?htien. Sit? ei my?nnet?.
Goodnight,
Does the casino manager not respond?
I don't understand how it's not possible to talk to anyone at the casino. Neither in chat nor by email. And here in the complaint they don't respond either ??
I still have a failed withdrawal and the money has not returned to my casino account. I've been in this situation since December 18th. It is not admitted.
Boa noite,
O responsável do casino n?o responde ?
Eu n?o entendo como n?o é possível falar com ninguém do casino. Nem no chat, nem por email. E aqui na reclama??o também n?o respondem ??
Continuo com o levantamento falhado e o dinheiro n?o voltou para a minha conta de casino. Estou nesta situa??o desde o dia 18 de Dezembro. N?o se admite.
Haluaisimme pyyt?? kasinoa vastaamaan t?h?n valitukseen. Jatkamme ajastinta 7 p?iv?ll?. Jos kasino ei vastaa asetetussa ajassa, suljemme valituksen "ratkaisemattomana", mik? voi vaikuttaa negatiivisesti sen luokitukseen.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Olen yritt?nyt ottaa yhteytt? kasinoon toistuvasti, mutta en onnistunut. Pelk??n, ett? ilman sen yhteisty?t? ei voida saavuttaa paljon. Merkitsen valituksen j?rjestelm?ss?mme "ratkaisemattomaksi". Ymm?rr?n, ett? t?m? ei ole tyydytt?v? ratkaisu ongelmaasi. Ratkaisemattomien valitusten aiheuttama luokituksen lasku saattaa kuitenkin auttaa muuttamaan kasinon l?hestymistapaa. Jos kasino p??tt?? reagoida, avaamme valituksen uudelleen ja saat ilmoituksen s?hk?postitse. Sill? v?lin suosittelen ottamaan yhteytt? Curacaon peliviranomaiseen ( [email protected] tai heid?n verkkosivuillaan olevan Ota yhteytt? -painikkeen kautta) ja l?het? heille valitus. Peliviranomaisella on enemm?n vaihtoehtoja ja ty?kaluja pelaajien auttamiseksi. Kerro minulle, jos tarvitset apua valituksen l?hett?misess? tai kuinka he vastasivat, jos voit tehd? sen itse ( [email protected] ). Olen pahoillani, etten voinut olla avuksi t?ss? tilanteessa.
Parhain terveisin,
Natalia
Dear patesteves91,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority ([email protected] or via the 'Contact' button found on their website) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.
www.kpvfaw.com on riippumaton tietol?hde, joka tarjoaa tietoa nettikasinoista ja nettikasinopeleist?. Se ei ole mink??n rahapelioperaattorin tai muun instituution ohjaama. Kaikki arvostelumme ja oppaamme tehd??n rehellisesti, riippumattoman asiantuntijatiimimme parhaan tiedon ja arvostelukyvyn pohjalta. N?m? arvostelut ja oppaat on kuitenkin tarkoitettu vain tarjoamaan tietoa, eik? niit? voi pit?? lainopillisina neuvoina tai luottaa niihin sellaisina. Varmista aina, ett? t?yt?t kaikki s??d?sten asettamat vaatimukset, ennen kuin pelaat mill??n kasinolla.
