The player from Ontario was unable to withdraw winnings from Grand Mondial Casino due to a bonus active on his account, despite the fact that he had informed the customer service prior to the deposit that he didn't want to participate in any bonuses. The player claimed that the casino had failed to fulfill their duties and had neglected his request. The casino had advised the player to submit a complaint with eCogra, promising to abide by their ruling. The player had followed through and lodged a complaint with the Kahnawake Gambling Commission and eCogra. The KGC sided with the casino, stating that the operator's actions were in line with the terms the player had agreed to when creating his account. The player disagreed with this decision. We were unable to investigate further due to lack of response from the player, leading to the rejection of the complaint.
Ontariosta kotoisin oleva pelaaja ei voinut nostaa voittoja Grand Mondial Casinolta h?nen tilill??n olevan bonuksen vuoksi, vaikka h?n oli ilmoittanut asiakaspalveluun ennen talletusta, ettei h?n halunnut osallistua mihink??n bonuksiin. Pelaaja v?itti, ett? kasino ei ollut t?ytt?nyt velvollisuuksiaan ja oli laiminly?nyt h?nen pyynt?ns?. Kasino oli neuvonut pelaajaa tekem??n valituksen eCogralle ja lupaamalla noudattaa heid?n p??t?st??n. Pelaaja oli seurannut asiaa ja tehnyt valituksen Kahnawake Gambling Commissionille ja eCogralle. KGC oli kasinon puolella ja totesi, ett? operaattorin toimet olivat sopusoinnussa niiden ehtojen kanssa, jotka pelaaja oli hyv?ksynyt tili??n luodessaan. Pelaaja oli eri mielt? t?st? p??t?ksest?. Emme voineet tutkia enemp??, koska pelaaja ei vastannut, mik? johti valituksen hylk??miseen.
Automaattinen k??nn?s:
