Team Casino Guru,

I had deposited an amount of INR 1850 to Grand Mondial casino on 11th if November,2023. But, the money was debited from my bank account but my casino account wasn't added any amount.

When I enquired with online agents of Grand Mondial casino they said I need to wait until 48hours .

But, now they are saying that the transaction was unsuccessful. But, it was a successful payment and I am attaching the screenshot of the successful payment please check. Any UPI payment which is successful will not be reversed back to the bank account.But, Grand Mondial casino says it will be reversed back.

Please resolve my issue

Regards

Irappa *****

My account number H***** with Grand Mondial casino

Please resolve

Dear ROCK21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear ROCK21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.