I’ve got a balance in my account that I’ve tried to withdraw on countless occasions via a bank transfer. The only withdrawal methods available are bank transfer and crypto currency. I’ve emailed support multiple times asking why the cash out is rejected every time and they just send you in circles. "It appears to be incorrect account details", "your address needs to be updated", "we’ve now updated your profile post code" etc etc etc. All false claims and delay tactics I’m assuming they use to try and wait for people to give up and wager (and lose) their balance. I’ve asked them to provide alternative withdrawal methods (e.g. to withdraw to the debit card used to deposit) and they just ignore and keep responding to requests as if it’s a new issue each time. I’m getting to the point where I feel like it is impossible to successfully receive the funds I have legitimately won.

Dear Just_checking,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Just_checking, could you please confirm whether you were ever able to successfully request a withdrawal—meaning the request was submitted without being immediately rejected or canceled?

Have never been able to have a successful withdrawal. Not once. Always rejected.

Dear Just_checking, could you please let me know if the casino has contacted you via email with any update, as they promised?

Have they provided any further explanation about the technical issue causing the withdrawal rejections?

Also, have you tried submitting a new withdrawal request recently?

They keep telling me to try the withdrawal again. So I do, and always immediately rejected in their payment process system. The most recent communication they said that many other people are having the same issue with this withdrawal method. They are not proactively contacting me with a solution, the only time they email is when I submit the withdrawal, it gets rejected and then I email asking why it’s been rejected again. I’ve submitted and had the withdrawal rejected 13 times!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Just_checking,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika