The account is not verified, no one reacts. The support service asks each time to wait for a response from the financial department. Fin Nirazu department did not respond. I've been waiting for the third week. I want to withdraw my winnings. All the necessary documents provided, and the reaction 0.

Аккаунт не верифицируется, никтоиникак не реагирует. Служба поддержки просит каждый раз ждать ответа финотдела. Фин отдел ниразу не  отреагировал. Уже третью неделю жду . хочу вывести свой выигрыш. Все необходимые документи предоставила, а реакции 0.

Dear Marina,

I am very sorry to hear about your problem with the withdrawal. Could you please answer a few questions for me, so that I can fully understand what the reason for the delay might be? Is this your first withdrawal? What method did you use? Also, what was the last information you received from the casino?

In the meantime, I would like to ask you to be patient, as the delay might be caused by a thorough process of verifying the identity of a player to whom the money is being sent. None of the serious and licensed casinos take KYC lightly. Thank you very much in advance for your reply.

Best regards,

Satrio

Hello.conclusion one. withdrawal to the card with.which the credit was deposited in the casino. asked to wait 15 working days, but they have already passed ( Thank you

Hi Marina,

Thank you for your reply and I have contacted the casino regarding the issue you experienced. Hope they will get back to us soon.

Best regards,

Satrio

Dear Marina,

I have contacted the casino affiliate and they confirmed to us that they succeeded to send your withdrawal. Could you please confirm for us if you received your withdrawal?

Thank you,

Satrio

Hello, you really helped a lot. The finance department contacted me, my winnings in processing. ask for identity confirmation to receive funds. thank you very much.

Dear Marina,

Could you please confirm if you received the funds?

Best regards,

Satrio

Hello, I’ve got a win, thank you for your help)

Здравствуйте,  выигрыш получила,  спасибо вам за помощь)

Dear Marina,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.