Hello,

I've been trying to withdraw my money and the hot bet since 03/16/2023, every day there's a different excuse for not transferring it, I've already sent him all the documents including my bank information and they keep inventing things to not pay me , they even said that I canceled a withdrawal and it was a lie.

Olá,

Venho desde 16/03/2023 tentando sacar o meu dinheiro e a hot bet, todo dia da uma desculpa diferente para n?o transferir, eu já enviei todos os documentos para ele inclusive com a informa??o do meu banco e ficam inventando coisas para n?o me pagar, até falaram que eu cancelei uma retirada sendo que foi mentira.

Dear aivansousa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear aivansousa,

Have you received your withdrawal from the casino yet?

Not yet!

Ainda n?o!

every time I ask they say that there is something wrong, and in fact there is nothing, they are just excuses not to pay.

toda vez que pe?o eles falam que tem uma coisa errada, e na verdade n?o tem nada, só s?o desculpas para n?o pagar.

Thank you for your reply, aivansousa. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus?

Dear aivansousa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.