Samar complaint as ( sayes ) at house of pokies... wondering if he got his money as I’m also now waiting

Dear Liam,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Is this complaint about House of Pokies Casino or 1ACasino? Please, could you clarify what the exact problem with delayed withdrawal is? Has your account been fully verified? Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to [email protected] (or, you can post screenshots here).

I hope, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

A1 casino was just the first box I had to pic, when it asked what casino. I didn’t know what to click. But it is house of pokies.

so I have heard back from them saying that my ID is being checked abd could take 5 days...

why can’t they just transfer it straight back just the same as TAB dose....

anyways do now I’m waiting for up to 5 days for the ID check to clear.

could you let me know if other players on house of pokies received there money please. There’s a complaint by the name "Sayas" for the same issue as me. Could you find out if he got his money.

thanks Kristina

I believe you are referring to this complaint:

http://www.kpvfaw.com/house-of-pokies-casino-player-s-withdrawal-has-been

Unfortunately, as you can see, this complaint was closed as unresolved, because the casino failed to reply to the complaint in the given time frame. We are not informed if the player received his money or not.

I would suggest you to wait for a few more days. If your account hasn't been verified, I would recommend you finding out if there are any other missing documents and provide them asap. Without successfully completed KYC you won't be able to withdraw.

Thanks. I went back to the account last night and seen the money still there.

anyways got it up to 5k n withdrew it, the money then left the account...

so hopefully this is good new

at first this was very confusing and I prob jumped the gun a bit as soon as I seen bad reviews for house of Pokies.

fingers crossed they pay up

thanks for your time Kristina

ill let you know what happens next

Thank you for letting me know Liam! I will keep this complaint opened until you successfully receive your withdrawal.

So with the 5000$ returned to my account yet again

I started playing some of it.

now to spend over 5k and only get 2 features seems a bit sus....

more like I was set up to spend it without a return at all

who has ever spent 5k n got 2 features CUNTS set me up regardless I was never going to get any money back from them.

as far as I’m concerned they have stolen for me n rig games up for me not to win a dam cent.

$10 , $15, $20 a and about 6 $40 bets

this is not possible.

min a way it’s theft and legal action should be taken agents these scamming dogs

PLEASE FUK THEM UP FOR ME AND EVERYONE ELSE THEY HAVE FRAUDED

Do I understand it correctly, that you lost all your money, please? Is there any balance left?

Yer like 10$

im not the only victim to this company. All the complaints are the same

house of pokies need to be audited

Liam, I completely understand your frustration, and that this would never happened if your first attempt to withdraw would be successfull, but if you lost all your winning, there is, unfortunately, nothing we can do. We can only test this casino and then mention it in our review.

Also, I would recommend sharing your experience in our Forum http://www.kpvfaw.com/forum, where it will be accessible and visible for more of our visitors. Please let me know if there is anything else, I could do for you in this matter, otherwise, I will be forced to close your complaint. Thank you for your understanding. 

Yer I completely understand there’s nothing you could do.

i will outline though that I made at least 5 attempts to withdraw

on each occasion asked for pic ID, witch I did so.

i knew I wouldn’t see my money hence why I gambled it because one way or another I was NEVER going to see it.

they are a scam company that needs to be audited and criminal charges laid.

im just one person that lost 5k

how manny millions are they scaming a year.

please do what you can to stop these scum

Thank you for understanding Liam. We reviewed this casino, and we would never recommend it to anybody as it has a very bad reputation (1.6/10), and you can check out our review and see many other complaints about this casino (each of those complaints is negatively influencing the casino's rating):

http://www.kpvfaw.com/house-of-pokies-casino-review

Please, share your experience in our forum (as I mentioned in my previous message), to reach more players:

http://www.kpvfaw.com/forum

Unfortunately, at this point there is not much we can do regarding this case, because you lost your winnings (which this complaint was about) and I have to close it. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.