Good evening, I have a big problem with this company, I have applied for a certificate of profit for the year 2019 from the junior, they asked me for papers that other companies did not ask for, but I sent them, and since then they have been making fun of me. After being pressured through messages over the past few months, I was told that the certificate was sent by mail (they refuse to send it electronically), after 1 month nothing came, so I contacted them again, after a week's jokes through messages, they told me that betrebels told them lies that he sent it so they also told me a lie. Also, all our conversations are locked and they don't let me in (because obviously in all the conversations it is clear that they have been making fun of me for so many months) and they have been telling me for 2 weeks that they can't send them to me via email or chat and that question to the technicians and they are waiting for an answer. Now I think that the company is illegal and does not respect the prefectures of Greece for this and they avoid sending the certificate of profits for the year 2019 (around € 10,000 net profits).

Καλησπερα σα?,εχω μεγαλο προβλημα με αυτην την εταιρια, εχω κανει αιτηση βεβαιωση? κερδων ετου? 2019 απο τον ιανουριο ,μου ζητησαν χαρτια που αλλε? εταιριε? δεν τα ζητανε ,τα εστειλα ομω?,και απο τοτε με κοροιδευουν. Μετα απο πιεσει? μεσω μηνυματων μετα το περα? μηνων ,μου ειπαν οτι απεσταλει ταχυδρομικω? η βεβαιωση(αρνουνται να την στειλουν ηλεκτονικα),μετα απο 1 μηνα δεν ηρθε κατι οποτε ξαναεπικοινωνησα,μετα απο κοροιδια μια? εβδομαδα? μεσω μηνυματων,μου ειπαν οτι η betrebels του? ειπε ψεματα οτι την απεστειλε οποτε μου μεταφεραν και αυτοι ενα ψεμα. Επιση? ολε? οι συνομιλιε? μα? εχουν κλειδωθει και δεν με αφηνουν να μπω( γιατι προφανω? σε ολε? τι? συνομιλιε? φαινεται ξεκαθαρα οτι τοσου? μηνε? με κοροιδευουν) και μου λενε εδω και 2 εβδομαδε? οτι δεν μπορουν να μου τι? αποστειλουν μεσω εμαιλ ουτε τι? συνομιλιε? και οτι εκαναν ερωτηση στου? τεχνικου? και περιμενουν απαντηση. Πλεον νομιζω οτι η εταιρια ειναι παρανομη και δεν τηρει του? νομου? τη? Ελλαδα? για αυτο και αποφευγουν την αποστολη τη? βεβαιωση? κερδων ετου? 2019 ( γυρω στα 10.000€ καθαρα κερδη).

Dear Ioannis,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I apologize, but I am not sure I understand your problem correctly. We will contact the casino and ask for their cooperation resolving this situation, but, before we do so, would you be so kind and describe your issue in more detail? Are you trying to send documents to verify your account? Are you blocked from contacting the casino?

Please, if there is some communication between you and the casino that could help us move further with your case, send it to my email address [email protected]. I hope, we will be able to help you to resolve this matter as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

exw kanei kanonika thn tautopoihsh, arnountai na mou aposteiloyn thn bebaiosh kerdwn etous 2019 gia na thn xrhsimopoihsw sthn forologikh mou dhlosh.

exw kanei kanonika thn tautopoihsh, arnountai na mou aposteiloyn thn bebaiosh kerdwn etous 2019 gia na thn xrhsimopoihsw sthn forologikh mou dhlosh.

Thank you very much Ioannis for your reply. I will transfer now your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ioannis.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the Interwetten Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Ioannis.

We have managed to establish communication line with the casino.They should provide us with the statement soon. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Ionnis. 

The Interwetten Casino expressed motivation in the resolution of the case. They are just experiencing difficulties in responding.

I am extending the timer one last time.

Best regards, Jozef

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef

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