Hi

I deposited 40 euros on ivibet and won on my odds and now have 165 euros in my account, but can't get my money paid out at all. Tried several different methods but it rejects and says the pages are not registered as "payment".

See you have helped someone before me on this page too

Hoping for help

Sincerely

Andreas ****

Hej

Jeg indbetalte 40 euro p? ivibet og vandt p? mit odds og har nu 165euro p? min konto, men kan slet ikke f? mine penge udbetalt. Pr?ver flere forskellige metoder men den afviser og siger siderne ikke er registret som "payment".

Kan se i har hjulpet nogen f?r mig p? denne side ogs?

H?ber p? hj?lp

Mvh

Andreas ****

Dear Misser21,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Could you advise which method you used to deposit in the casino and which payment method you tried to request your withdrawal with? Have you contacted casino support about the issue? What did they say? Would you be able to provide us with a screenshot of the error?

I hope we will be able to help you to resolve this issue. Looking forward to hearing from you.

Best regards,

Tomas

Hello again

I used a card to pay with.

And yes, I have contacted support and they say I have to deposit from either skrill or neteller so that I can use them to pay out with, but would rather not throw more money in there, but rather have it out...

You can choose paido, skrill, neteller and various crypto sites, I just know nothing about crypto or any of the others

Hej igen

Jeg brugte kort til at indbetale med.

Og ja har kontaktet support og de siger jeg skal indbetale fra enten skrill eller neteller for at jeg kan bruge dem til at udbetale med, men vil helst ikke smide flere penge derind men derimod have dem ud...

Man kan v?lge paydo, skrill, neteller og forskellige krypto sider, jeg aner bare intet om krypto eller nogen af de andre

Thanks for your reply, Misser21.

It's common practice to require a deposit with a payment method that is to be used for withdrawal. Unfortunately, not all deposit methods are necessarily available for withdrawal as well. While it's not very customer-friendly, often times the casino doesn't have a choice in the matter as this might be entirely determined by the payment provider and your country.

I encourage you to deposit with the payment method the casino recommends for your country. Make sure to ascertain how much is the minimum deposit with the casino support to prevent further issues when withdrawing your funds. Usually, it can be 5-20 € or equivalent in your currency. Let me know about the result.

I'll look forward to your reply.

Dear Misser21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.