Hi, after the completion of all the documents required for the withdrawal of the money, only then was the money won that was already being withdrawn totally removed.

They talked to me about having played more than 30% in a bet ... But honestly I played out of 50 paid at some point in the winnings 10 euros which corresponds to 20% .... But do you know what happened? I had refused to deposit the bonus ..... Bonus that was credited to me while I was playing or 25 euros ... And so to not pay me they saw clearly that the bet calculation was done on 25 euros bonus and therefore max bet 7.5 Euro.

Basically I had paid 50 euros.

DO NOT TRUST, DEFY FROM CERTAIN WEBSITES .... IT HAD NOT BEEN THIS IT WOULD SAFE INVENTED OTHERWISE.

PLAY AAMS AND JUST YOU WILL HAVE MORE CHANCE TO CONTEST ANY PROBLEMS.

THESE SITES HAVE ONE SINGLE MANAGER ... I WAS SEEING OTHER IDENTICALS TO JEALLY BEAN WITH AN IDENTICAL GAME INTERFACE.

LOSE LOSE .... THEY ARE DISCONNECTED

Salve, dopo l espletamento di tutti i documenti richiesti per il prelievo del denaro, solo in seguito mi è stato tolto totalmente il denaro vinto che era già in fase di prelievo. 

Mi hanno parlato del mio aver giocato più del 30 % in una bet... Ma sinceramente io ho giocato su 50 versati ad un certo punto della vincita 10 euro che corrisponde al 20 %.... Ma sapete cosa è successo? Avevo rifiutato in fase di deposito il bonus..... Bonus che mi è stato invece accreditato mentre stavo giocando ovvero 25 Euro... E quindi per non pagarmi hanno visto bene di dirmi che il calcolo della bet è stato eseguito sui 25 Euro di bonus e quindi max bet 7.5 Euro. 

Fondamentalmente io avevo versato 50 Euro.... 

NON FIDATEVI, DIFFIDATE DA CERTI SITI.... NON FOSSE STATO QUESTO AVREBBERO SICURAMENTE INVENTATO ALTRO. 

GIOCATE AAMS E BASTA AVRETE PIù PROBABILITà DI CONTESTARE EVENTUALI PROBLEMATICHE. 

QUESTI SITI HANNO SPESSO UN UNICO GESTORE... MI è BASTATO VEDERE ALTRI IDENTICI A JEALLY BEAN CON INTERFACCIA DI GIOCO IDENTICA. 

LASCIATE PERDERE.... SONO DISONESTI

Hello, Giuseppe.

Thank you very much for submitting your complaint. We are very sorry to hear about your situation, but since you have breached bonus T&Cs, there is nothing we can do for you. We are aware that the casinos should enforce rules like this, but it is the industry standard in most casinos. We also recommend you check our reviews every time you are picking a new casino, because we inform about bonus rules in our reviews and this casino is not recommended on our website. 

However, there is one uncertain aspect which you have mentioned. You have received the bonus, but you contacted the casino to turn it off (before you played with this bonus) and they didn’t turn it off, is that right? 

Best regards, Jozef

Dear Giuseppe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.