I made a withdrawal request and while I have sent the documents for identification, they sent me again to forward my card, IBAN number and my bank account via web banking. I did it yesterday and today they sent me a message again that they want IBAN and bank account while I have sent a photo of the IBAN from my web banking and because web banking has the bank account in the statements that they send me to web banking I sent it from there. I don't understand what they want since I have forwarded them and in terms of service they don't help me they tell me vague things general irrelevant information. Help me get my money it is 220 euros

Εκανα α?τημα αν?ληψη? και εν? ?χω στε?λει τα ?γγραφα για ταυτοπο?ηση μου ?στειλαν ξαν? να του? προωθ?σω την κ?ρτα μου, τον αριθμ? iban κ τον bank account μου μ?σω του web banking. Το ?κανα εχτ?? κ σ?μερα π?λι μου ?στειλαν μ?νυμα ?τι θ?λουν iban κ bank account εν? ?χω στε?λει φωτογραφ?α του iban απ? το web banking μου κ επειδ? το web banking τον bank account τον ?χει στα statements που μου στ?λνουν στο web banking το ?στειλα απ? εκε? . Δεν καταλαβα?νω τι θ?λουν αφο? τα ?χω προωθησει κ στην εξυπηρ?τηση δεν με βοηθ?νε μου λ?νε α?ριστα πρ?γματα γενικ?? ?σχετε? πληροφορ?ε? . Βοηθ?στε με να παρω τα λεφτ? μου ε?ναι 220 ευρ?

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.