The player from Japan faced account cancellation at K8 Casino, which claimed it was due to suspected multiple account use, a claim the player disputed. Despite requesting a second investigation, the casino refused and stopped responding, leaving the player unable to access the remaining balance of approximately 400,000 JPY. The Complaints Team investigated and concluded that the casino's claims regarding the player's actions were supported by evidence of breaches of terms and conditions, specifically related to linked accounts. Consequently, the complaint was deemed unjustified.
Japanilaisen pelaajan tili peruutettiin K8 Casinolla, mik? v?itti sen johtuvan ep?illyst? usean tilin k?yt?st?, mink? pelaaja kiisti. Huolimatta toisen tutkimuksen pyynn?st? kasino kielt?ytyi ja lopetti vastaamisen, jolloin pelaaja ei voinut k?ytt?? j?ljell? olevaa noin 400 000 JPY:n saldoa. Valitustiimi tutki ja p??tteli, ett? kasinon v?itteet pelaajan toimista tukivat todisteita k?ytt?ehtojen rikkomuksista, jotka liittyv?t erityisesti linkitettyihin tileihin. N?in ollen valitusta pidettiin perusteettomana.
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