Ive not heard back from you guys , im trying my hardest to get me money back from johnny kash kings casino, its been an online constant battle , ive tryed everything ..... they took money with out authorisation, bank statements show my money had gone to cyprus, they are using faulse names refuse to provide any information, I had asked them to provide documentation as my bank advised me to ask them, refusing to show the are licensed and they are not authorised legally to be up and running, they take money out of your account than accuse you of playing it yourself when I threatened them with the bank and police they refunded 1000, they originally owed $4150, after constant on line chats with them, going backwards and forwards they caved and refunded 1000 only im still missing 3,150 ... im fine with 3,000 .....! I've tryed everything to get my money back..... I just provided them with 3 -4 emails after they said they will refund me another 1000..... which I still have not received. ????????, they are scammers and frauding..... I asked them where they were based, I got multiple answers curacao, Netherlands and carribeans ????, I asked them 4 documentation they did not provide me with anything, I questioned why they had taken my money and why is it going to cyprus as thats what is showing on my bank statements..... I said to them there is no legal gaming in cyprus, there replie to everything, I can not provide you with any further information, your in inquiry has been escalated and the operations team will be with you, please allow 24 to 48 hours ??, I have bank statements txt messages to prove everything! If someone played there money accordingly they wouldn't refund you of anything.......! So they vertically just gave there own confession by putting funds back into my account..... this casino is mentally draning my life and my anxiety is threw the roof.... ive cried so much that I can't believe I got scammed and frauded...... please can u help me ...... ! Elaina ***????????????????????, ive basically caught them out even spoke to them over the phone , they pretended to put a lawyer on the phone both were indian individuals and playing a role, as soon as my mum got on the phone they heard her voice they hung up the phone......! Im still struggling to receive my money ive tryed everything, police banks , pleading with them that my dad is sick and needs surgery which is true, I have to threatened them with police to get any kind of response......! Man they frauded out of my account, they were not authorised legally to be accepting or taking money off anyone 4 that matter! I want my money back i got enough evidence to support everything the bank westpac was telling me make sure you keep note of everything and the police officer advised me as well to record as much as I can , I have done so...... ! Police did say it is a long process through them , so im trying every alternative! Elaina ***

Dear Elaina,

Thank you very much for submitting your complaint and forwarding all the relevant communication and screenshots. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise if the funds have been deducted from your bank account and credited to your casino account? Have you ever deposited funds into your casino account willingly? When did you notice that funds are being deducted from your bank account without your consent?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Elaina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes I did deposit funds willingly about 200 the rest was all them without my consent, I noticed money missing around late November when a bank representative said to me do you know you have money going to cyprus, that's when I started investigating and realised they were taking my money out

Thank you very much, Elaina, for your reply and for forwarding your bank statement earlier. Could you please clarify when you have opened casino account and deposited funds? When the first transaction took place?

The first transaction was October the 12th i think..... ! Look bottom line is i spent $200 , the rest was all transactions made by them. Ive been trying to get my money back & I can't. They are not licensed and not authorised legally to be taking any money at all especially when they are frauding out of people's accounts! They have had enough complaints coming out against them by multiple customers, are u able to get me some money back!!!! Its not right they took my money and they win and get away with this ??????, I work hard for my money....! They frauded and made fun of me over the phone laughed and than they hung up on me, I haven't heard from them since......????

Guys haven't heard back from use are use able to do something to get my money back from them ????

Thank you very much, Elaina, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Elaina.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Please contact me when you have done so they are refusing to give me anything back, ive try and tryed from time again and they are frauding from me and others.....

No response from u guys ..... have you heard anything from the casino

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Elaina.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation.

Best regards, Jozef

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