Good afternoon, I'm writing because I'm having issues with withdrawing funds from my gaming account at this casino. Specifically, I should be withdrawing 6500 euros. I already have three pending withdrawals of 500 euros each, made on November 23, 24, and 25. Due to the withdrawal limit, I can only withdraw 500 euros per day, but none of my withdrawals have been approved so far. Can you help me resolve this issue? Thank you in advance!

Buon pomeriggio, vi scrivo perché ho dei problemi per quanto riguarda I prelievi dal mio conto gioco su questo casino. Per l esattezza dovrei prelevare 6500 euro.. ho in sospeso già tre prelievi da 500 euro l uno .. fatti rispettivamente il 23, 24 e 25 Novembre. Dato il limite di prelievi posso prelevare solo 500 euro al Gorno..ma non mi hanno approvato neanche un prelievo fino ad ora.. potete aiutarmi a risolvere?? Vi ringrazio anticipatamente!

Dear merytrotta24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

All the checks have been done before I will wait the necessary time and let you know! Thanks for your help

Tutte le verifiche sono state effettuate già in precedenza attenderò il tempo necessario e le farò sapere! Grazie per il vostro aiuto

Thank you for letting me know. Since it has now been two weeks since the day you submitted your first withdrawal request, could you please update me if you have received any of your winnings yet?

Good morning no to date still nothing of my winnings...

Buongiorno no ad oggi ancora nulla delle mie vincite...

Thank you for your reply.

Could you please specify if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

What types of games did you play? Were they slots, live casino games, or did you make bets on sports only?

Also, did you accumulate your winnings with or without a bonus?

So yes of course the KYC verification has been completed.. I have never made withdrawals from this game account of mine.. I played in the live casino and I accumulated my winnings without bonuses but with my credits!

Allora si certo la verifica KYC è stata completata..non ho mai effettuato prelievi da questo mio conto gioco..ho giocato nel casino live e le mie vincite le ho accumulate senza bonus ma con i miei accrediti!

Thank you very much, merytrotta24, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I hope the problem gets solved

Spero il problema si risolva

Hi merytrotta24,

I have reviewed your case, and I’m sorry to hear about your struggles with the withdrawal process. I will assist you by contacting the casino to see what can be done regarding your situation.

Dear Kingmaker Casino,

I would like to invite you to join this conversation and participate in resolving the player's complaint. Could you please provide more information regarding this case? Specifically, could you clarify the current status of the player's withdrawal requests and when she can expect them to be processed?

I look forward to hearing from you. If you have any supporting evidence, feel free to send it to my email at [email protected].

Kind regards,

Natalia

Good morning, this morning two of my three withdrawals of 500 euros were credited to me... one withdrawal was magically cancelled, I don't know by whom... so I will have to wait forever to get it back...

Buongiorno questa mattina mi sono stati accreditati due dei miei tre prelievi di 500 euro ..un prelievo e stato annullato magicamente non so da chi...quindi dovrò riattendere l eternità per riaverlo...

Thank you for the updates, merytrotta24. Have you already requested further payouts? How many pending withdrawals do you have at the moment?

I requested one this morning and so I only have the one pending.. I can only request 3 in a month so the procedure will be quite long if I always have to wait 2 weeks for each withdrawal!! I hope the withdrawals are faster

Ne ho richiesto uno questa mattinata e quindi ho solo quello in sospeso ..posso richiederne solo 3 in un mese quindi la procedura sarà abbastanza lunga se per ogni prelievo dovrò attendere sempre 2 settimane!! Spero siano più veloci i prelievi

Dear Marianna,

We hope you find this message in good health! We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side on 11th of December 2024. The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.And we can also see there are three more pending withdrawals.

We would want to inform you that we aim to process withdrawal requests within 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal. Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.

In addition, bear in mind that in case you decide to revoke an existing pending withdrawal, the withdrawal process will recommence. Our team wishes you all the best for your future activities!

Best regards,

Kingmaker Team.

Thank you for the confirmation, Kingmaker Casino.

Dear merytrotta24, I hope that you will receive your last payment soon as the casino confirms it was successfully processed from their side. Please, keep us updated.

Sure I will keep you updated as soon as I receive the payment I will let you know ... I hope they are faster because I have more money to withdraw ...

Certo vi terrò aggiornati appena riceverò il pagamento vi farò sapere ...spero siano più veloci perché ho altro denaro da prelevare ...

My 3 withdrawals were approved this morning now I will wait for the funds to arrive in my account....

I miei 3 prelievi sono stati approvati questa mattina ora Attenderò che arrivino i fondi sul mio conto....

This is quite strange because in the previous withdrawals, as soon as I received the email that the withdrawal had been completed, the money arrived in my account... this time, however, the withdrawals are not complete but I don't see the money in my account I attach the screenshot I await responses thanks

La cosa è alquanto strana perché nei prelievi precedenti appena mi arrivò l email che il prelievo era stato completato i soldi sono arrivati sul mio conto ... questa volta invece no i prelievi risultato completati ma non vedo I soldi sul mio conto i allego lo screenshot ?? attendo risposte grazie

Thank you for keeping us updated, merytrotta24. After being processed, the payments may take a few days to arrive in your account. I hope you won't need to wait too long, but bear in mind that the payment provider may experience some delays as there might be bigger volumes of payments during the holiday season. Please, let us know as you have any updates.

This morning the money arrived! I am now waiting for the other 3 withdrawals that are pending! Thanks for the help!

Questa mattina sono arrivati i soldi ! Aspetto ora per gli altri 3 prelievi che sono in sospeso ! Grazie per l aiuto!

That's great, merytrotta24. Can you please specify how much is received overall and how much is still left to withdraw? I'll keep your complaint open until you confirm receiving the whole disputed amount successfully.

Yes of course in total I received 2500 euros and I still have 4000 euros to withdraw! Thank you, keep my complaint open!!

Si certo in totale ho ricevuto 2500 euro e mi resta da prelevare 4000 euro ! Grazie si tenga aperto il mio reclamo !!

Dear merytrotta24, do you have any updates about your next pending withdrawals?

No still nothing of my pending payments

No ancora nulla dei miei pagamenti in sospeso

Dear Marianna,

We are happy to confirm that your withdrawal requests has been processed, and the money has been sent from our side on 3rd of January 2025. The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Our team wishes you all the best for your future activities!

Best regards,

Kingmaker Team.

OK perfect !

Ok perfetto !

Dear merytrotta24, have you received any further payments?

Dear merytrotta24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.