I been battling to get my winnings , done all play through , every time they say they have not receive some docs , it now 11 days after acknowledgment they received everything , now they say weekends not incl, I could only request. 2500 of 18900 , but it still show in progress , not even done it will take for ever if they pay

Hello Bean8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kings Chance Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Hi , after numerous times , sending all that they asked , and folllowing up , every time a new thing BSB CODE ect . I got a letter from my bank and fwd via 3rd party authenticator on live help and support mail . My docs show vierified . Then every next day I get told no some other story , or the dep got 5 - 7 days not incl weekends . This been going on from the 6/04 . I only able to withdraw 2500 sa rand that +_ 150 usa dollars , abd they tell me my next withdraw j also only 2500 sa rand , abd I could not even put the next withdraw in , by this rate I will not see my money by Christmas

This casino is just have delay tactics , no customer relations , how would anybody play there , I can’t believe they running a business of only take and hope never to pay . Plse help , this is not acceptable abd this casino should get the review , so that people don’t get this treatment and trap , thanks ,

I believe they don’t have a lic , I will go all way to stop there wAys if I don’t get all my winnings soon

Thank you Bean8 for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Bean8,

I looked at your complaint and will do my best to help you. I would like to invite Kings Chance Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Greetings all,

We are indeed still missing payout details in the account. My deputy Anabelle will be reaching out to you via email Bean8 to help you along. Just communicate with her, follow her instructions, and we should be able to get things moving for you.

Best wishes,

Nick and Kings Chance

Dear Bean8,

keep me informed about your progress, please.

Dear Bean8,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.

The player can ask to reopen this complaint anytime.