I made a withdrawal of €500 which was approved within 24 hours, but I did not receive the money in my personal account, contacting my bank they informed me that the transfer they made went into error and therefore I would not receive the money, I then tried to contact the live chat but I realized that the selection button of the latter does not lead to anything and therefore I cannot contact them to ask to make the transfer again

Ho effettuato un prelievo di 500€ che mi è stato approvato in 24 ore, ma non ho ricevuto i soldi sul mio conto personale, contattando la mia banca mi hanno informato che il bonifico da loro effettuato è andato in errore e quindi non avrei ricevuto i soldi, ho provato allora a contattare la live chat ma mi sono accorto che il pulsante di selezione di quest’ultima non porta a niente e quindi non riesco a contattarli per chiedere di effettuare nuovamente il bonifico

Dear sermoneto,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear sermoneto,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have not yet received the new withdrawal made on April 23, I spoke to them and they told me that it will be processed shortly, I will update you tomorrow thank you very much

non ho ancora ricevuto il nuovo prelievo effettuato in data 23 aprile, ho parlato con loro e mi hanno dette che verrà processato a breve, vi aggiorno domani grazie mille

Dear sermoneto,

As you have requested a new withdrawal, the 14 days recommended process starts again.

I would advise not to cancel any withdrawal as it will be keep prolonging the payment.

Let us know in case of any update.

Regards,

Nick

Okay thank you very much

Va bene grazie mille

Dear sermoneto,

Would it be possible to give us an update regarding your payment - have you received it or were there any trouble with it since your last post?

Awaiting your response.

Regards,

Nick

It's been 16 days and I still haven't received the intimate withdrawal of €500

Sono passati 16 giorni e non ho ancora ricevuto l’intimo prelievo di 500€

It should be reported guys

Sarebbe da denuncia ragazzi

It's been 18 days and I still haven't received the money, what should I do? I don't get any response from you now either

Sono passati 18 giorni e non ho ancora ricevuto i soldi, che cosa devo fare? Non ricevo più risposta neanche da voi adesso

Thank you sermoneto for all the information provided so far. I will now forward your complaint to my colleague Jana ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear sermoneto,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Legiano Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear all

Kindly be informed that all customer withdrawals that he had are complete or canceled and played down , there is currently nothing to be processed on our side.

Best Regards

Legiano Team

Dear sermoneto,

can you confirm that there is no pending balance to be withdrawn?

Dear sermoneto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
www.kpvfaw.com