Tervehdys kaikille,
Kiitos molemmille vastauksista ja lis?tiedoista, ja pahoittelen viiv?styst?.
Rakas sielunsisko ,
Selit?np? ensin muutaman asian.
KYC-vahvistus on pakollinen useimmissa nettikasinoissa, ja t?m? prosessi sis?lt?? yleens? pelaajien talletusten (k?ytetyn maksutavan omistajuuden) ja talletettujen varojen varmentamisen sen varmistamiseksi, ett? he ovat k?ytt?neet talletukseen/talletuksiin vain omia ja laillisia varojaan. Alan standardin mukaan kolmannen osapuolen maksutavan tai varojen k?ytt? talletuksiin on kielletty, ja se on vakava ehto- ja KYC-m??r?ysten rikkomus. V?it?t saavasi maksuja/"palkkaa" vain omaishoidontuen perusteella postitse. Jos ymm?rsin tilanteen oikein, kasinolla ei ole ongelmaa omaishoidontuen ja toimittamasi valtion my?nt?m?n asiakirjan kanssa, vaan pikemminkin todisteen kanssa siit?, miten varat ovat siirtyneet kasinotilillesi. Joten edellytt?en, ett? sinulla ei ole muita tuloja, kuten yll? v?itit, ja sinulla on rahaa vain valtiolta omaishoidontuen puitteissa, on tarpeen todistaa, miten n?m? varat ovat p??tyneet kasinolle. Siksi kasino pyysi sinulta tiliotteita maksutavoistasi, joilla teit talletuksen kasinolle. Jos saat "palkkasi" postitse, olisin eritt?in kiitollinen, jos voisit selvent??, miten kyseiset varat ovat siirtyneet postituksesta pelitilillesi LiraSpin Casinon talletuksina. Rehellisesti sanottuna en t?ss? vaiheessa osaa selitt?? sit? paremmin.
Nyt – kysymykset, koska jotkin asiat ovat viel? ep?selvi?.
- Mit? maksutapaa/-tapoja k?ytit kasinolle tehdess?si talletuksen/talletuksia?
- Voitko selvent??, mit? varoja talletettiin kasinolle ja miten ne p??tyiv?t maksutapaasi/maksutapoihisi?
- Jos k?ytit omaishoidontukea kasinolle teht?viin talletuksiin, voisitko selitt??, miten se yleens? siirtyy maksutavallesi/maksutavoillesi, jos saat sen postitse?
- Voitko todistaa n?iden varojen alkuper?n (sinulla tulisi olla virallisia lausuntoja/vahvistuksia omaishoidontuestasi, kun ne saapuvat sinulle ja joiden perusteella nostat tai siirr?t n?m? varat maksutavallesi/maksutavoillesi) ja miten ne siirtyiv?t "postista" LiraSpin Casinon tilisi saldolle?
Pelaajien maksutapojen tiliotteiden/tapahtumahistorian toimittaminen on yleinen tapa, jolla nettikasinot tarkistavat k?ytt?jien maksutavat, heid?n omistajuutensa, tulonl?hteens? ja muita tietoja, kuten henkil?tiedot/osoitteet.
Valitettavasti, jos et pysty toimittamaan kasinolle lis?asiakirjoja, jotka vahvistavat tulosi ja tavan, jolla olet tallettanut ne pelitilillesi, emme valitettavasti voi tehd? enemp?? auttaaksemme sinua asiassa.
Kiitos ymm?rryksest?si. Odotan innolla yhteydenottoasi.
Greetings all,
Thank you both for your replies and additional information, and I am sorry for the delay.
Dear soulsister,
Let me please explain a few things first.
The KYC/verification is mandatory in the vast majority of online casinos, and this process usually includes verification of players' deposits (ownership of the used payment method) and the deposited funds, to confirm that they used only their own and legal funds for deposit(s). It is an industry standard that it is prohibited to use a 3rd party payment method or funds for deposits, and doing so means a serious breach of the Terms and Conditions and KYC regulations. You claim that you receive payments/'salary' only based on your Carer’s Allowance, by post. If I understood the situation correctly, the casino does not have a problem with your Carer’s Allowance and the provided government-issued document, but rather with proof of how the funds moved to your casino account. So, provided that you do not have another income, as you claimed above, and you have money only from the state, within the Carer’s Allowance, it is necessary to prove how those funds got to the casino. Therefore, the casino asked you for bank statements from your payment methods through which you deposited into the casino. If you receive your 'salary' by post, it would be highly appreciated if you could clarify how those funds moved from the way you got them (post) to your gaming account as deposits to LiraSpin Casino. To be honest, at this point, I do not know how to explain it better.
Now - the questions, because some things are still unclear here.
- What type of payment method(s) did you use for deposit(s) made to the casino?
- Can you clarify what funds were deposited into the casino, and how they got to your payment method(s)?
- If you used your Carer’s Allowance for deposits to the casino, can you please explain how it usually moves to your payment method(s) if you receive it by post?
- Can you prove the origin of these funds (you should have some official statements/confirmation about your Carer’s Allowance when they come to you and based on which you withdraw or transfer these funds to your payment method(s)) and the way they moved 'from post' to your account balance at LiraSpin Casino?
Providing bank statements/transaction history from players' payment methods is a common way how online casinos to verify users' payment methods, their ownerships, source of income, and other information, such as personal details/addresses.
Unfortunately, if you are not able to provide the casino with additional documents verifying your income and the way you deposited it to your gaming account, I am afraid there is nothing more we can do to further help you with the matter.
Thank you for understanding. Looking forward to hearing from you.
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