I started using Loot.bet last year. I enjoyed the platform. I have been playing, depositing and withdrawing without issues until January this year 2025 when I requested for withdrawal $200 (part of my balance) for more than a week it was pending which was strange. I was patient thinking it was due to the Xmas celebration. I became scared when the website started showing "under maintenance" for more than 2 weeks. Right now the website is currently down, it's no longer opening and I have around $300 stuck in there.

Hello Devino08,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LOOT.BET Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account is already verified and if yes, when exactly?
• Since when are you attempting to withdraw your winnings exactly?
• When was the last time you were in contact with casino support and what did you discuss?
• Do you have any saved conversations between casino support and you that you might share?

Thank you very much in advance for your reply.

Best regards,

Tomas

My account is fully verified since the year 2024.

I have been withdrawing without issues until January 2025 when my withdrawal remained pending until the website went down till date.

I have been trying to contact customer support. I have chatted them in live chat and sent emails but no reply.

I have no saved conversion due to they haven't come online to reply my messages.

Thank you very much, Devino08, for providing the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Devino08,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your issue. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite LOOT.BET Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state how will the casino handle the process of the player's withdrawal and when it will be processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Devino08,

I am sorry for long waiting period, but since the casino still appears to be closed and support unreachable, we were not able to get any clarification from their side yet. Currently, we are still trying to get in touch with the casino representatives, and discussing the issue internally. I will inform you, if there are any updates.

Thank you for your patience.

Dear Devino08,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operated without a valid license and didn′t refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino opens, and decides to react, we will reopen the complaint and you will be notified by email.

I am truly sorry we could not be of more help on this occasion.

Best regards,

Martina