Dear Casino Guru Team,

I am writing to formally file a complaint regarding Maxibetcasino, which I discovered through your platform and assumed to be a trustworthy operator.

I made a deposit to my Maxibetcasino account using cryptocurrency — a method that was conveniently available and promoted on their website. However, after playing and managing to win, I was surprised to discover that the option to withdraw via cryptocurrency has mysteriously vanished from their available methods. One would think that a casino offering crypto deposits would also support crypto withdrawals, but apparently, that logic does not apply here.

What’s more concerning is that I have been trying to resolve this issue with their support for several days now. Unfortunately, all I’ve received so far are vague responses and stalling tactics. It’s beginning to feel less like a misunderstanding and more like a deliberate attempt to avoid paying out my legitimate winnings.

I have fully verified my account, exactly as requested by their support team. Additionally, I have screenshots and written confirmation from their agents promising that the issue would be resolved — yet nothing has happened. It’s difficult not to feel misled and ignored at this point.

I would like to kindly ask for your assistance in mediating this issue. I am genuinely worried that I may never see my funds again — or at least not in the manner in which I deposited them. A casino that encourages users to deposit using a certain method and then refuses to honor that method for withdrawals raises serious red flags.

I trusted this operator based on your listing, and I hope Casino Guru will uphold its reputation by helping ensure fair treatment for players like myself. I’m not asking for anything unreasonable — just to be allowed to withdraw my own money using the same method I used to deposit.

Thank you in advance for your attention and support.

Risto V********

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing with your withdrawal.

Please note that the availability of payment methods is not solely determined by the casino. Various factors—such as licensing regulations, your location, agreements with payment providers, and banking restrictions—can all impact which options are available. Even if a method was accepted for deposits, it doesn’t guarantee it will also be offered for withdrawals, and unfortunately, these options can change at any time. In many cases, casinos have limited control over this.

• Could you please let us know if the casino has offered you any alternative withdrawal methods?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello Petronela,

Thank you for your reply.

The casino has offered me a bank withdrawal, but I do not wish to use that method. When I created my account and made a deposit, there was no information or warning stating that I would be unable to withdraw using the same method I used to deposit — cryptocurrency.

They had no issue accepting my deposit via crypto, but now that I wish to withdraw, suddenly it’s a problem. Had I known this in advance, I would have never deposited or played on their site in the first place.

Frankly, I’m starting to feel like I’m dealing with scammers rather than a legitimate casino.

I kindly ask Casino Guru to assist me if you can and are willing to, because this situation is far from fair.

All I want is a clear and honest answer from Maxibet Casino: can I withdraw via cryptocurrency or not? It’s unacceptable that they are avoiding emails and refusing to communicate properly.

If you are unable or unwilling to help, I may have no choice but to consider filing a formal complaint with the relevant authorities.

Best regards,

Risto V********

Hi,

Thank you very much for your follow-up.

I completely understand your frustration — it’s certainly disappointing when a withdrawal method used for deposits suddenly becomes unavailable, especially without prior warning. However, I would like to kindly clarify a few points that may help explain the situation.

• The availability of specific payment methods — including cryptocurrencies — is not determined solely by the casino. Factors such as licensing requirements, regional restrictions, agreements with payment processors, and local banking regulations can all affect whether a particular method is supported for both deposits and withdrawals. In many cases, changes can occur with little notice, and unfortunately, casinos often have limited control over these decisions.

While it’s reasonable to expect consistency between deposit and withdrawal options, regulatory or technical limitations sometimes prevent that. This is not necessarily a sign of bad intent or misconduct by the casino, though we agree it would be more transparent if such limitations were clearly communicated in advance.

Given the situation, we strongly recommend that you follow the casino’s instructions and proceed with the alternative withdrawal method they have offered — in this case, a bank transfer. This would be the most direct way to access your winnings without further delays.

Dear vlacicristo1998,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
www.kpvfaw.com