Rakas Natalia,
Kiitos nopeasta vastauksestasi ja MrPachon kierr?tysvaatimusten selvent?misest?. Ymm?rr?n t?ysin, ett? useimmat vedonv?litt?j?t ja kasinot k?ytt?v?t 1x tai korkeampaa kierr?tysvaatimusta ennen kotiutuksia, ja tied?n, ett? t?m? on alan standardi.
Nykyinen huolenaiheeni ei kuitenkaan liity vedonly?ntiehtoon, vaan pikemminkin vetojeni asianmukaiseen selvitykseen ja saldossani puuttuviin varoihin.
Selitt??kseni yksityiskohtaisesti:
05.05.2025 asetin 27 erillist? 200 ?:n vetoa (yhteens? 5 400 ?) otteluun Criciúma U20 vs. Brusque U20. Jokaisen vedon kerroin oli 1,9, ja kaikki 27 vetoa ratkesivat "voitetuiksi" vetohistoriassani.
Normaalissa ratkaisussa kunkin vedon tuoton tulisi olla:
200 ? x 1,9 = 380 ?
27 vedolle: 380 ? x 27 = 10 260 ?
Vaikka vedot oli merkitty tilill?ni "voitetuiksi", saldoni pysyi kuitenkin muuttumattomana, enk? saanut panosta (5 400 ?) enk? voittoja (4 860 ?). Tililt?ni puuttuu k?yt?nn?ss? 10 260 ?.
Olen l?hett?nyt s?hk?postiisi n?ytt?tallenteet kaikista 30 000 ?:n talletukseni j?lkeen tehdyist? vedoista, jotka n?ytt?v?t sek? voitot ett? tappiot, mukaan lukien n?m? 27 vetoa, joita ei hyvitetty oikein.
Kiitos avustasi, ja odotan innolla pikaista ratkaisua.
Yst?v?llisin terveisin. 
Dear Natalia,
Thank you for your prompt response and for clarifying the wagering requirement terms at MrPacho. I fully understand that most bookmakers and casinos implement a 1x or higher rollover requirement before withdrawals, and I acknowledge that this is an industry standard.
However, my current concern is not about the wagering condition, but rather an issue with the proper settlement of my bets and the missing funds in my balance.
To explain in detail:
On 05/05/2025, I placed 27 separate bets of ?200 each (totaling ?5,400) on the match Criciúma U20 vs. Brusque U20. Each of these bets had odds of 1.9, and all 27 bets were settled as "won" in my bet history.
Under normal settlement, the return for each bet should be:
?200 x 1.9 = ?380
For 27 bets: ?380 x 27 = ?10,260
However, despite the bets being marked as "won" in my account, my balance remained unchanged, and I did not receive either the stake (?5,400) or the winnings (?4,860). In effect, ?10,260 is missing from my account.
I have sent screen recordings of all bets placed since my ?30,000 deposit to your mail, showing both wins and losses, including these 27 bets that were not properly credited.
Thank you for your assistance, and I look forward to a resolution soon.
Best regards. 
Automaattinen k??nn?s: