Good evening, I opened a casino and won €300. I made a withdrawal and the next day I went in to see where my withdrawal was. My account had been blocked and they still haven't unblocked it, and the money is gone.

Καλησπ?ρα ?νοιξα καζ?νο και ?κανα μια ν?κη 300€ ?κανα αν?ληψη και την επ?μενη μ?ρα μπ?κα να δω που βρ?σκεται η αν?ληψη μου μου ε?χαν μπλοκ?ρει το λογαριασμ? και ακ?μα να το ξεμπλοκ?ρουν και τα λεφτ? τ?ποτα

Dear konstantinosleventis,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with MrPunter Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• When did you create your casino account?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Dear konstantinosleventis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening, I have verified and I did not have a bonus. I opened the account about 2 weeks ago. They are not answering me in support. Please help with the game. It was Rise of Olympus 100.

Καλησπ?ρα ?χω κ?νει τη? επαλ?θευση? και δεν ε?χα μπ?νου? ανοιχτ? το λογαριασμ? το ?νοιξα πριν 2 εβδομ?δε? περ?που δεν μου απαντ?νε στο support σα? παρακαλ? βοηθ?στε με το παιχν?δι ?ταν το rise of Olympus 100

Thank you very much for your reply, konstantinosleventis. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you very much, konstantinosleventis, for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Do we have any news on my case?

?χουμε καν?να ν?ο απ την υπ?θεση μου

Hello, konstantinosleventis,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear MrPunter Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

What I have said and what is above I have nothing else to add what will happen I have to wait 1 month please help me

Αυτ? που ?χω πει και ποιο π?νω δεν ?χω τ?ποτα ?λλο να συμπληρ?σω τι θα γ?νει 1 μ?να περιμ?νω βοηθ?στε με σα? παρακαλ?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

We apologize for the delay in our response, please note the following point from our general Terms and Conditions regarding the closure of the account:

Clause 3.9: We reserve the right to deny opening of an account or close an existing account without prior notice or justification.

Furthermore, we would like to clarify that as a goodwill gesture, we will pay the player 20 EUR of his initial deposit and his winnings of 280 EUR. A total of 300 EUR. As long as the player completes the verification process on his gaming account.

We would like to take this opportunity to clarify that the specific documentation pending is: Proof of Address, A valid form of identification (ID), A selfie holding your ID and Proof of ownership for the following cards: CC****7068 and CC****0432

Please note that all information is provided in the player's verification tab on his profile. Once the account has been successfully verified, all necessary steps will be taken to process the player's pending withdrawals without delay.

Kind Regards,

Mr. Punter Team.

Okay, I'll send whatever you need, where can I send it?

Ωρα?α θα στε?λω ?τι χρει?ζεστε που να τ στε?λω

Good evening, I sent you to support what is needed to verify my account, I am waiting for a response, thank you.

Καλησπ?ρα σα? ?στειλα στο support ?τι χρει?ζεται για να γ?νει επαλ?θευση του λογαριασμο? μου περιμ?νω απ?ντηση σα? ευχαριστ?

I have sent everything but they have not replied to me.

εχω στε?λει τα π?ντα αλλ? δεν μου ?χουν απαντ?σει