I made a request for account verification, which I successfully passed. They then asked for video verification, which I submitted to them via email. Now, they're simply ignoring me. My withdrawal has been blocked and essentially they've stolen 1565 dollars from me. Their support keeps telling me to wait, and the waiting period has now exceeded 5 days. Please help me get my money back.

Mystake, запросил верификацию аккаунта, я ее успешно прошел, попросили видео верификацию, ее я скинул им на эмэйл и теперь они просто игнорят. Вывод средств мне заблокировали и по сути украли 1565 баксов, поддержка пишет мол ждите, время ожидания составило больше 5 дней, помогите вернуть мне мои деньги

Dear Yaroslavlosyd311,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please illustrate the situation using screenshots from your account with the error visible?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, if we talk about communication, they just write to me that I need to wait, at first they wrote me saying 72 hours they have time for verification, and then they just write that you wait and don’t give me more time, you can top up your account, but you can’t withdraw). I have already passed all verifications and photos and videos.

Привет, если говорить о общении они просто пишут мне, что нужно ждать, сначала отписали мол 72 часа у них есть время на верификацию, а потом просто отписывают что ждите и больше сроков не дают, пополнить счет можно, а вот вывести нет). Прошел уже все верификации и фото и видео.

If it is possible to add a representative from Mystake here, I would be grateful, otherwise I see the security index is high, but in fact, the winnings and deposit were stolen and they constantly write that I need to wait, the question is how long and why if everything is verified..... you understand the amount is impressive

Если есть возможность добавить сюда представителя с Mystake был бы благодарен, а то индекс безопасности я вижу высокий, а по факту украли выигрыш и депозит и постоянно пишут, что мне нужно ждать, вопрос в том сколько и почему если все верифицировано.....сами понимаете сумма внушительная

Have you received any response from the casino since you filed a complaint?

Could you please specify if you accumulated your winnings with the help of a bonus?

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I haven’t received any response, it’s the 3rd week and I’m still waiting, I haven’t used any bonuses, I bet on sports, I topped up with USDT cryptocurrency

Ответа не получил никакого, 3я неделя идет и все еще жду, бонусы никакие не использовал, ставил ставки на спорт, пополнял с криптовалюты USDT

I apologize for not replying sooner, asamikot

As you might know, our forum www.kpvfaw.com, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear Yaroslavlosyd311,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Please write a list of sites where they can help me

Напишите пж список сайтов, где мне могут помочь

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.