Good afternoon, I have made 2 transfers of $15,000 through Mercado Pago to my Stake and they were not credited in the app. I have made several claims through the contact email of mystake and I have not yet received a response. In each email, I sent the corresponding proofs of the transfers. Honestly, I need a refund or credit of the money. The customer service through mystake's contact channels is very poor as no one responds or takes charge of this claim.

Buenos tardes realice 2 transferencias de $15.000 a través de mercado pago a my Stake y no fueron acreditados en la aplicación. Ya he realizado varios reclamos mediante el correo de contacto de mystake y aún no recibo respuesta. En cada correo envié los comprobantes correspondientes de las transferencias. La verdad que necesito la devolución o acreditación del dinero. Muy mala atención por las vías de contacto de mystake ya q nadie responde ni se hacer cargo de dicho reclamo

Dear emmanuelrossi09,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear emmanuelrossi09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.