Hello...I have requested the withdrawal of a part of the account multiple times. First, I was told that my xrp (crypto) address was incorrect, and that's why they rejected it. I verified and it is correct. Later, I tried with another crypto and faced the same rejection from them.

I am a verified user on the platform. I made several bets, but they aren't allowing me to withdraw the balance.

I hope you can help me.

Buenas... he solicitado el retiro de una parte de la cuenta varias veces(primero me dijeron que era erróneo mi dirección de xrp(cripto) por eso lo rechazaron. Verifique y esta correcto. Luego intente con otra cripto, mismo rechazo por parte de ellos.

Soy un usuario verificado en la plataforma. Realicé varias apuestas, pero no me dejan retirar saldo.

Espero me puedan ayudar.

Dear Alexisyago,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I am verified on the account. I requested the withdrawal, within hours they rejected me. I go to see the reason and the problem or solution is not mentioned.

Estoy verificado el la cuenta. Solicité el retiro, a las horas me rechazan el mismo. Voy para ver el motivo y no se menciona el problema o solución.

Thank you for your reply, Alexisyago. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Thank you very much... yesterday mysteriously, I was able to withdraw from a crypto (which I couldn't before) a little of the balance on the platform. I'm going to try again to be able to withdraw what I'm missing and finish with this casino.

Muchas gracias... ayer misteriosamente, pude retirar desde una cripto(que antes no podia) un poco del saldo en la plataforma. Voy a intentar denuevo poder retirar lo que me falta y terminar con este casino.

Alright. Please, let me know as soon as you receive the remaining balance. Thank you in advance.

Dear Alexisyago,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry. I did not answer. If I received my withdrawal, it was with another more expensive withdrawal method. But hey, I got out of there. I have 1 USD and cents left, I'll leave it to you as a remedy for MyStake.

Disculpa. No respondí. Si recibí mi retiro, fue con otro método de retiro más caro. Pero bueno, salí de ahí. Me queda 1 usd y centavos, se los dejo de remedio MyStake.

Dear Alexisyago,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

www.kpvfaw.com