casino does not pay out for more than a month, incompetent support staff say that the account is verified, wait a day and the payment will come or wait for your account to check .What there to check is unclear, help say goodbye to this idiotic casino .My deposit was more than 100 dollars and after a week of play decided to leave, they do not give .also they do not confirm my last photo, although before that instantly rejected .in the chat assured that my account is verified and everything .violate their own rules of withdrawal up to 24 hours and in general mock the player .disgusting casino 

Dear lalkabageton,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Greetings, no did not withdraw and on bonuses did not play.after filing a complaint, my account was blocked, winnings of 83 dollars canceled, the reason was not announced to me. promised to give the deposit, but the second day nothing, this is not a casino - this is a real garbage.

Also, my account has been registered for over 2 years, but I only recently decided to play on the good reviews of this crap. 

I apologize for not replying sooner.

What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports) 

I hope we will wait for n1bet's reply and see the justification of such actions 

I am sorry for any misunderstanding, but please reply to my previous question, lalkabageton

• What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports) 

Dear lalkabageton,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

casino and sports

Thank you very much, lalkabageton, for providing the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, lalkabageton!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hello,

We regret to inform you that your account has been closed for the following reason (taken from our terms and conditions):

2.22. If a player is suspected of foul play, Sportsbook reserves the right to block the account and investigate all bets made. The period of verification of bets cannot exceed 180 days. If there is evidence of fraudulent activity (Sportsbook recognizes the fraud activity), Sportsbook has the right to cancel all bets of the player for the entire period of the game with the subsequent blocking of the account. Sportsbook is not obliged to provide the player with evidence of fraudulent activity.

The player's deposit has been refunded in full.

please tell me which of my two bets in live were investigated and for what reasons (not me, but casino guru )

I believe that this casino is a fraud and using its rules cheats honest players and I would very much like the casino guru to sort out this issue 

lalkabageton, Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.