They declined my withdrawal for no reason, claiming several reasons, and they did this whilst I was still playing with other money I still had in account. Also they are refusing to give me any bonus or cashback that I am meant to get, saying that their system determines that. Not fing happy.

Dear montydardz,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or is it related to your account only?
• Were you able to request a new withdrawal of your winnings?

Looking forward to hearing from you.

Best regards,

Tomas

Dear montydardz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes all fully verified, and there only legit reason for not paying me now is cos whilst I was spinning with my left over money in account they reversed the withdrawl ( still no real reason for that) unbeknownst to me and I then spun what I had, thinking I must of had a few good wins along the way eventually loses what was there. Checked the process of my withdrawl and realized they had reversed it almost straight after I started playing and could not give any valid reason other then the fact that it had now been used!!! Sneaky dog tactics

I understand your frustration and negative experience.

Since the winnings were played down, we are unable to assist you further.

The player is ultimately responsible for his account, current balance, and all bets taking place. Under these circumstances, we are unable to penalize the casino. We also can't ask the casino to compensate you in the form of a bonus or in other way.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.