Yes, I've been wanting to lock myself out of this casino for over half a year, and every time I try, I'm somehow talked out of it, both in the chat and by the VIP manager who's in contact with me via WhatsApp. I'm starting to find it really cheeky and unbearable. That's the only problem; nothing else, no money outstanding, no withdrawals, nothing. I just want to lock myself out of this casino because I'm no longer having fun playing, I've told him a thousand times.

Ja ich m?chte mich seit über einem halben Jahr aus diesem Casino aussperren und mir wird jedes Mal immer wieder irgendwie ausgeredet ja im Chat sowohl auch die VIP Managerin die mit mir über WhatsApp Kontakt hat ich finde das langsam richtig frech und nicht auszuhalten. Das ist das einzigste Problem sonst gar nichts kein Geld offen oder Auszahlung oder sonst irgendwas da ist nichts ich m?chte mich nur aus diesem Casino aussperren weil ich keinen Spa? mehr im Spiel habe habe ich den tausendmal gesagt

Dear Jeffboy83,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is [email protected].

Thank you very much in advance.

Best regards,

Katarina

Hi))

You stated the reason yourself earlier: I don't like playing online casino anymore. Because when you're not winning anything and you're just depositing, depositing, depositing, it seems very suspicious, and it's been going on for over six months. Then you lose the fun of playing.

Hi))

Den Grund hast du selbst vorhin ausgesprochen, ich mag das online casino spielen nicht mehr, weil wenn man gar nichts mehr gewinnt nur am einzahlen, einzahlen, einzahlen ist kommt ein das sehr verd?chtig vor und das geht schon über 6 Monate so.. Dann vergeht einem der Spa? am Spiel..

Dear Jeffboy83,

thank you for your message.

Please be advised that we cannot penalize the casino for its decision not to close your account. As profit-driven entities, casinos generally reserve the right to employ marketing strategies aimed at retaining customers. Given your confirmation that you do not have a gambling problem, we trust that you possess the necessary self-control to refrain from using this particular casino. Typically, casinos close inactive accounts within one year.

We are now closing this complaint. Please do not hesitate to contact us should you encounter any issues with this or any other online casino.

All the best,

Katarina