I made a deposit of 35.00 reais and won 50 spins in the slot, completed the 40x rollover, requested the withdrawal of the amount I had left of $70.00 on 04/08/2023 via Pix where the deadline is 12 hours, however today on 04/13 they say they have instability problems, I saw that other people are experiencing the same problem where months have passed and they have not received it. I've already spoken to them via chat 6 times and via email, I've sent 4 emails and so far they haven't paid me.

Fiz um deposito de 35,00 reais e ganhei 50 rodadas no slot, conclui o rollover 40x, solicitei o saque do valor que me sobrou de $70,00 no dia 08/04/2023 via Pix onde o prazo é de 12 horas, porém hoje dia 13/04 eles dizem estar com problemas de instabilidade, verifiquei que outras pessoas est?o passando pelo mesmo problema onde já passaram meses e n?o receberam. Ja falei com eles pelo chat 6 vezes e pelo e-mail ja mandei 4 e-mails e até agora n?o me pagaram.

Dear Lopesrez,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Lopesrez,

Have you received your withdrawal from the casino yet?

Good evening, thank you for your help. Shortly after my complaint they paid me. I tried to close the complaint, however, I did not find the place to finalize.

Thanks!

Boa noite, fico agradecido pela ajuda. Logo após minha reclama??o, eles me pagaram. Tentei fechar a reclama??o, porém, n?o encontrei o lugar para finalizar.

Meus agradecimentos!

Dear Lopesrez,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

www.kpvfaw.com