T?ll? sivulla esiintyv?t kolmannen osapuolen operaattorit esitet??n ei-kaupallisin perustein, eik? niihin liity palkkioita.
21+. Rahapeliongelmia? Soita 1-800-GAMBLER.
KotiValituksetPlayMoola Casino - Pelaajan tili j??dytetty v?itetyn v??rink?yt?n takia.
PlayMoola Casino - Pelaajan tili j??dytetty v?itetyn v??rink?yt?n takia.
Automaattinen k??nn?s:
M??r?:
6 000 €
PlayMoola Casino
Turvallisuusluokitus:Uusi kasino
Turvaluokitus
Arvostelumenetelm?mme mukaisesti olemme laskeneet kasinon turvallisuusluokituksen yli 20 tekij?n pohjalta, mukaan lukien taloustiedot, k?ytt?ehtojen reiluus, pelaajavalitukset ja paljon muuta. Mit? korkeampi turvallisuusluokitus, sit? todenn?k?isemmin saat voittosi ongelmitta.
7.3
PlayMoola Casino on uusi nettikasino, mink? vuoksi sen arvioiminen on vaikeampaa. Nykyisten l?yd?stemme perusteella sen turvallisuusluokitus on 7,3. Tutustu t?m?n kasinon turvallisuusluokitukseen
L?hetetty:
29.3.2024
|
Suljettu : 26.4.2024
Suljettu
Tuomiomme
Aiheeton valitus
HYL?TTY
Yhteenveto tapauksesta
1 vuosi sitten
K??nn?s
The player from Japan had his account suspended due to alleged abusive wagering with a bonus. However, the player insisted that he had adhered to the game and betting limits. He was requesting his game history for verification. The player claimed that he had not activated the bonus at the time of deposit and used it only after he had requested a withdrawal. The Complaints Team reviewed his gameplay and determined that the player was not eligible for the bonus and the winnings from the bonus because they had withdrawn their deposit before activating it, which went against the casino's bonus terms and conditions. The decision was made to reject the complaint. The team suggested that the casino should have clarified its conditions regarding bonus eligibility and listed games considered risky for potential bonus abuse.
Japanilaisen pelaajan tili j??dytettiin v?itetyn bonuksen v??rink?yt?n vuoksi. Pelaaja kuitenkin vaati, ett? h?n oli noudattanut peli- ja vedonly?ntirajoja. H?n pyysi pelihistoriansa vahvistusta. Pelaaja v?itti, ett? h?n ei ollut aktivoinut bonusta talletuksen yhteydess? ja k?ytti sen vasta kotiutuspyynn?n j?lkeen. Valitustiimi tarkasti h?nen pelins? ja totesi, ett? pelaaja ei ollut oikeutettu bonukseen ja bonuksen voittoihin, koska h?n oli nostanut talletuksensa ennen sen aktivointia, mik? oli kasinon bonusehtojen vastaista. Valitus p??tettiin hyl?t?. Tiimi ehdotti, ett? kasinon olisi pit?nyt selvent?? bonuskelpoisuusehtojaan ja listata pelit, joita pidet??n riskialttiina mahdollisen bonusten v??rink?yt?n kannalta.
Paljon kiitoksia valituksen l?hett?misest?. Olen todella pahoillani PlayMoola Casinoa koskevasta ongelmastasi. Sallikaa minun kysy? teilt? viel? muutama kysymys, ennen kuin jatkamme eteenp?in.
Voisitteko kertoa, onko tilisi jo vahvistettu ja jos on, mist? l?htien tarkalleen? Millaisen bonuksen lunasit? Milloin viimeksi puhuit kasinon kanssa ja mist? siin? oli kyse?
Odotan innolla vastaustasi.
Terveiset,
Nick
Hello andandjonnyx,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayMoola Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you claim? When was the last time you spoke to the casino and what was it about?
Kasino selitti minulle, ett? bonus on "bonus, jota voi k?ytt?? nostohakemuksen tekemisest? siihen asti, kun nosto on suoritettu", joten k?ytin bonuksen heti nostohakemuksen j?lkeen.
Kuitenkin juuri ennen vedon suorittamista tapahtui virhe, ja kun otin yhteytt? kasinoon, minulle kerrottiin, ett? olin k?ytt?nyt sit? v??rin.
Kasino ei selitt?nyt, mist? v??rink?yt?st? oikein oli kysymys.
Your account has already been authenticated.
I think it was about 2 weeks ago.
I have applied for a deposit bonus.
The casino explained to me that the bonus is 'a bonus that can be used from the time you apply for a withdrawal until the withdrawal is completed', so I used the bonus right after I applied for the withdrawal.
However, just before the wager was completed, an error occurred and when I contacted the casino, I was told that I had misused it.
The casino did not explain what exactly was the abuse.
Kiitos andandjonnyx kaikista antamistasi tiedoista. V?lit?n nyt valitukseni kollegalleni Michalille ( [email protected] ), joka auttaa sinua t?st? eteenp?in.
Toivotan sinulle onnea sen ratkaisemiseen.
Terveiset,
Nick
Thank you andandjonnyx for all the information provided. I will now forward your complaint to my colleague Michal ([email protected]) who will be assisting you from now on.
Haluaisimme pyyt?? kasinoa vastaamaan t?h?n valitukseen. Jatkamme ajastinta 7 p?iv?ll?. Jos kasino ei vastaa asetetussa ajassa, suljemme valituksen "ratkaisemattomana", mik? voi vaikuttaa negatiivisesti sen luokitukseen.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Halusin tarjota sinulle p?ivityksen. Keskustelen parhaillaan kasinotiimin kanssa, tarkistan pelaamistasi ja pyrin l?yt?m??n ratkaisun valitukseesi. Koska olet pelannut monien pelien, t?m? tarkistus kest?? jonkin aikaa. Arvostan k?rsiv?llisyytt?si t?m?n prosessin aikana.
Dear andandjonnyx,
I wanted to provide you with an update. I'm currently in discussions with the casino team, reviewing your gameplay and working towards a resolution for your complaint. Given the variety of games you've played, this review will take some time. I appreciate your patience during this process.
We are reviewing your whole gameplay and as there are over 15000 entries you can imagine this takes time.
However, I do have a question. Why did you request a withdrawal while you still had an active bonus?
Are you aware of this casino rule?
7.17 Players can request a withdrawal of their deposit prior to meeting the wagering requirements. However, in this case, the bonus and any resulting winnings will be forfeited.
You wagered the deposit amount, but the bonus funds that were activated alongside the deposit bonus remained un-wagered. I'm awaiting your clarification on this matter.
T?ll? s??nn?ll? ei ole t?ss? tapauksessa merkityst?.
T?m? johtuu siit?, ett? bonusta ei ole viel? aktivoitu talletushetkell?.
Voin aktivoida bonuksen tai olla aktivoimatta sit? talletuksen yhteydess?.
Talletuksen tekemisen j?lkeen n?kyviin tulee ponnahdusikkuna ja bonus aktivoituu painamalla aktiivista.
T?ss? tapauksessa bonus katoaa nostopyynn?n mukana.
Jos painat jonopainiketta, se aktivoituu nostopyynn?n l?hett?misen j?lkeen.
Bonus katoaa, kun nosto on suoritettu.
Siksi minua kehotettiin k?ytt?m??n bonusta nostopyynn?n ja sen suorittamisen v?lisen? aikana.
Tarkemmin sanottuna he sanovat, ett? jos painat jonoa, bonus tulee voimaan vasta noston j?lkeen.
(voimassa heti, kun lopetat kotiutuksen ja aloitat bonuksen kierr?tt?misen)
Joten alun perin bonus ei katoa nostamisen j?lkeen (kuten toisella fairgame-kasinolla), mutta t?m?n kasinon j?rjestelm?n vuoksi bonus katoaa my?s noston j?lkeen.
That rule is irrelevant in this case.
This is because the bonus has not yet been activated at the time of deposit.
I can choose to activate or not activate the bonus at the time of deposit.
After making a deposit, a pop-up will appear and the bonus will be activated by pressing active.
In this case, the bonus will disappear with the withdrawal request.
If you press queue, it will be activated after the withdrawal request is sent.
The bonus then disappears once the withdrawal is completed.
Therefore, I was instructed to use the bonus between the time I request a withdrawal and the time it is completed.
To be precise, they say that if you press the queue, the bonus will only take effect after the withdrawal.
(effective the moment you finish your withdrawal and start wagering with the bonus)
So originally the bonus does not disappear after the withdrawal is completed (as is the case with another fairgame casino), but due to the system of this casino, the bonus also disappears after the withdrawal is completed.
En ole saanut kasinotiimilt? mit??n tietoa, ett? sinua olisi kehotettu aktivoimaan bonus, kun oikean rahasi kotiuttaminen on k?sitelty. Voitko jakaa t?m?n keskustelun kanssani? Kuten minulle kerrottiin, mainittu s??nt? koskee edelleen sinua.
Dear andandjonnyx,
I have not received any information from the casino team that you were advised to activate the bonus once the withdrawal of your real money is processed. Can you please share this conversation with me? As I was informed, the rule mentioned still applies to you.
T?ll? kasinolla, nosta rahaa ja bonus katoaa, meille kerrotaan.
Ja koska t?m? kasino on yleinen j?rjestelm?, bonukset ovat saatavilla vain nostopyynn?n j?lkeen.
Siksi voit k?ytt?? bonuksen vain, kun olet hakemassa nostoa.
(Muut sidoksissa olevat kasinot (reilu peli) k?ytt?v?t bonusta kotiutuksen j?lkeen v?ltt??kseen ongelmia, kuten ep?onnistuneita nostoja. T?ll? kasinolla bonus kuitenkin katosi heti kun nosto oli suoritettu, joten ihmettelin syyt? ja otin yhteytt? kasinoon saadakseni vastausta!)
Joka tapauksessa t?ll? kertaa en aktivoinut bonusta talletukseni yhteydess?.
T?m?n kasinoryhm?n perusj?rjestelm?n? on valita, aktivoidaanko se talletuksen yhteydess? vai noston j?lkeen.
(T?m? ei ole kasinon neuvo, vaan se on k?ytt?j?n harkinnan mukaan.)
Kasino ei my?sk??n maininnut siit? mit??n.
Olisi ajanhukkaa tutkia asiaa.
Share emails from the casino.
In this casino、Withdraw money and the bonus will disappear, we are told.
And as a common system in this casino, bonuses are only available after a withdrawal request has been made.
Therefore, you can only use the bonus while you are in the process of requesting a withdrawal.
（Other affiliated casinos(fair game) use the bonus after the withdrawal has been completed to avoid problems such as failed withdrawals. However, at this casino, the bonus disappeared the moment the withdrawal was completed, so I wondered why and contacted the casino for an answer!）
Anyway, this time I did not activate the bonus at the time of my deposit.
It is a basic system of this casino group to choose whether to activate it at the time of deposit or after withdrawal.
(This is not advice from the casino, but is at the user's discretion.)
The casino didn't mention anything about it either.
It would be a waste of time to investigate about it.
En ole varma, ymm?rsitk? s?hk?postin oikein. Ymm?rt??kseni kasinotiimi kirjoitti, ett? kun pyyd?t nostoa ja sinulla on saldossasi bonus, t?m? ("burn out") mit?t?ityy tai menetet??n. Vaikka bonus saattoi olla "jonossa", lunasit bonuksen talletuksellasi, mik? tarkoittaa, ett? bonuss??nt? koskee sinua. Tarkistan t?m?n edelleen kasinotiimin kanssa, mutta t?m? on melko vakio useimmissa kasinoissa. jos teet kotiutuksen, kunnes bonus kierr?tys on p??ttynyt, bonus ja kaikki bonuspelist? saadut varat mit?t?id??n/menetet??n.
Dear andandjonnyx,
I'm not sure you understood the email correctly. To my understanding, the casino team wrote that once you request a withdrawal and you have a bonus in your balance this will ("burn out") be voided or forfeited. Although you might had the bonus "in the queue" You did claim the bonus with your deposit meaning that the bonus rule applies to you. I will still double-check this with the casino team, but this is quite standard in most casinos. if you submit a withdrawal until the bonus wagering is finished, the bonus and all the funds gained by the bonus play will be voided/forfeited.
T?m?n kasinon j?rjestelm?st? johtuen ne kuitenkin katoavat noston j?lkeen, joten ne on k?ytett?v? v?litt?m?sti nostopyynn?n l?hett?misen j?lkeen.
Mainitsit my?s, ett? peliss?ni on 15 000,
T?m? on luultavasti kaikki pelaaminen t?ll? kasinolla.
Mit? tulee t?ll? kertaa k?ytt?m??ni bonukseen, sen ei pit?isi olla niin paljon.
Lis?ksi kiistana on, pelasinko kielletty? peli? vai ylitink? kierr?tysrajan.
Joten kaikki mit? sinun tarvitsee pyyt?? kasinolta, on yll? oleva historia.
Submit additional images.
As you can see, the bonus queued after the deposit,
available after the withdrawal is completed. (7.17 does not apply)
However, due to the system of this casino, they disappear after the withdrawal is completed, so they must be used immediately after the withdrawal request is submitted.
Also, you mentioned you have 15,000 in my game play,
That is probably all gameplay at this casino.
As far as the bonus I used this time, it should not be that much.
Furthermore, the point of contention is whether I played a prohibited game or exceeded the wagering limit.
So all you need to request from the casino is the above history.
Olet j?lleen kerran kohdannut tilanteen, jota ei ole n?hty kenenk??n muun pelaajan kohdalla PlayMoola Casinolla t?h?n menness?. Kasinotiimi on ilmoittanut minulle, ett? he ovat havainneet, ett? olet saanut ep?oikeudenmukaisen edun joissakin Spribe-peleiss?.
Tiet??kseni yht?k??n pelaamistasi peleist? ei ollut rajoitettu, etk? ylitt?nyt enimm?ispanosta. Pelisi her?tt?? kuitenkin kysymyksi?. Koska t?m? ainutlaatuinen tilanne ja se, ett? et ole vain satunnainen pelaaja, minun on neuvoteltava kollegoideni kanssa siit?, kuinka k?sittelemme t?t? valitusta.
Dear andandjonnyx,
You've once again encountered a situation that hasn't been seen with any other player at PlayMoola Casino thus far. The casino team has notified me that they detected that you gained an unfair advantage in some of the Spribe games.
To my knowledge, none of the games you played were restricted, nor did you exceed the maximum bet. However, your gameplay raises some questions. Given this unique situation and the fact that you are not just a casual player, I'll need to consult with my colleagues on how we'll address this complaint.
Pelaajan on itse p??tett?v?, miten saamansa bonukset k?ytet??n. Yleisen? ajatuksena on, ett? ehdoissa on m??r?tty t?h?n tarkoitukseen k?ytett?v?t pelit ja kierr?tyssummat, mutta muita rajoituksia ei ole.
Pelit, joissa on korkea RTP ja suuri potentiaali suuriin voittoihin, mutta helppo h?vitt?? bonuksia.
Jos niit? on saatavilla, k?ytt?jien pit?isi olla yleist? hy?ty? t?st?.
Vaikka en olisi satunnainen pelaaja, kasino olisi voinut ryhty? riitt?viin toimiin t?m?n est?miseksi rajoittamalla bonuksen lunastamista.
Se oli kasino, joka teki pelit saataville bonuksilla, mik? olisi voinut antaa minulle ep?oikeudenmukaisen edun. En tehnyt mit??n erityist?. Miksi kasino ei kielt?nyt t?llaisia pelej??
Juuri kasinot, jotka ovat tarjonneet t?llaisia pelej?, voivat antaa niille ep?oikeudenmukaisen edun normaalissa peliss?.
N?in tekem?tt? j?tt?minen ja vastuun asettaminen k?ytt?j?lle on selv?sti ep?reilu p??t?s.
M??rit? omat pelisi ja v?it? sitten, ett? on ep?reilua, ett? k?ytt?j?t todella k?ytt?v?t niit?.
T?llaista typeryytt? ei voi mitenk??n hyv?ksy?.
It is up to the player to decide how to use the bonuses received. The general idea is that the terms and conditions stipulate the games and wagering amounts that can be used for this purpose, but there are no further restrictions.
Games with high RTP and high potential for big payouts but easy to lose bonuses.
If they are available, it should be common talk for users to take advantage of this.
Even if I were not a casual player, the casino could have taken sufficient steps to prevent this by limiting the amount I could cash out of the bonus.
It was the casino that made the games available for bonuses in the first place that could have given me an unfair advantage. I did not do anything special. Why didn't the casino ban such games?
It is the casinos that have made available such games that may give them an unfair advantage in normal game play.
Failing to do so and placing the responsibility on the user is clearly an unfair decision.
Set up your own available games and then claim that it is unfair when users actually use them.
There is no way that this kind of foolishness is acceptable.
Harkittuamme perusteellisesti kaikkia meille toimitettuja tietoja ja todisteita, olemme tulleet seuraavaan johtop??t?kseen.
Totesimme, ett? pelaaja ei ollut oikeutettu bonukseen ja bonuksen voittoihin, koska h?n peruutti talletuksensa ennen sen aktivointia, mik? on vastoin kasinon bonusehtoja. Lis?ksi pelaaja sai ep?reilun edun, kun h?n ei vaarantanut omaa talletustaan lunastaessaan bonusta, koska h?n peruutti talletuksen ennen varsinaisen bonuksen kierr?tt?mist?. Ep?ilemme my?s, ett? pelaaja oli tietoinen kelpaamattomuudestaan bonukseen, koska samanlainen bonus peruutettiin aiemmin samanlaisessa tilanteessa talletuksen tekemisen j?lkeen. Siksi p??timme hyl?t? t?m?n valituksen ja p??t?ksemme on lopullinen.
Lis?ksi suosittelemme, ett? kasino selvent?? ehtoa pelaajan kelpoisuudesta bonukseen, jos h?n nostaa talletuksensa, tai ilmoittaa h?nelle etuk?teen, kun talletus peruutetaan ponnahdusikkunalla. Lis?ksi listaa rajoitettujen pelien joukossa selke?sti pelit, joita pidet??n riskialttiina mahdollisen bonusten v??rink?yt?n kannalta, tai mieluiten poista t?llaisten pelien saatavuus, kun bonus on aktivoitu.
Jos et ole tyytyv?inen p??t?kseemme, voit vapaasti ottaa yhteytt? Gaming Cura?aon viranomaiseen ( [email protected] ) ja l?hett?? heille valituksen. Kerro minulle, miten he vastasivat tai miten he p??ttiv?t [email protected]
Valitettavasti emme voineet auttaa sinua t?ss?, mutta ?l? ep?r?i ottaa meihin yhteytt? tulevaisuudessa, jos kohtaat ongelmia t?m?n tai jonkin muun kasinon kanssa, ja yrit?mme parhaamme auttaaksemme sinua.
Parhain terveisin,
Michal
Kasinon guru
Dear andandjonnyx,
After thorough consideration of all the information and evidence provided to us, we have come to the following conclusion.
We determined that the player was not eligible for the bonus and the winnings from the bonus because they withdrew their deposit before activating it, which goes against the casino's bonus terms and conditions. Additionally, the player gained an unfair advantage by not risking their own deposit while claiming the bonus because they withdrew the deposit before engaging in wagering the actual bonus. We also suspect that the player was aware of their ineligibility for the bonus, given that they had a similar bonus revoked in a similar situation in the past after making a deposit. Therefore, we decided to reject this complaint and our decision is final.
Furthermore, we suggest that the casino clarify the condition regarding a player's eligibility for the bonus if they withdraw their deposit or notify them in advance when a deposit is withdrawn with a pop-up message. Additionally, explicitly list the games considered risky in terms of potential bonus abuse among the restricted games, or ideally disable the availability of such games when the bonus is activated.
If you are not satisfied with our decision you are free to contact the Gaming Cura?ao Authority ([email protected]) and submit a complaint to them. Please let me know how they responded or how they decided at [email protected]
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino, and we will try our best to help.
www.kpvfaw.com on riippumaton tietol?hde, joka tarjoaa tietoa nettikasinoista ja nettikasinopeleist?. Se ei ole mink??n rahapelioperaattorin tai muun instituution ohjaama. Kaikki arvostelumme ja oppaamme tehd??n rehellisesti, riippumattoman asiantuntijatiimimme parhaan tiedon ja arvostelukyvyn pohjalta. N?m? arvostelut ja oppaat on kuitenkin tarkoitettu vain tarjoamaan tietoa, eik? niit? voi pit?? lainopillisina neuvoina tai luottaa niihin sellaisina. Varmista aina, ett? t?yt?t kaikki s??d?sten asettamat vaatimukset, ennen kuin pelaat mill??n kasinolla.
