Good evening! I had made a deposit with a card at this casino of 40 euros last Sunday! To clarify, I did not get ANY registration bonus and NO free spins from the casino. I only played the money I deposited. Then I withdrew 200€ to my card! The same card that I made a deposit with in the same way. I entered the casino normally yesterday and asked what was happening with the withdrawal because 3 days have already passed since then and they told me it was being processed. I tried to enter again today to see what the status was and suddenly I saw my account blocked! I contacted the live chat support and at first they told me that there was a mass blocking of accounts yesterday without telling me the reason. I contacted them again after a while and they told me that my account has been blocked FOREVER! I asked them the reason and they told me that they do not know the reason, they just blocked it. They took the 200 euros I won... they closed my account and never even told me the reason or, in general, if there was any reason!

καλησπ?ρα! ε?χα κ?νει μια κατ?θεση με κ?ρτα σε αυτ? το καζ?νο 40 ευρ? την περασμ?νη Κυριακ?! Να διευκριν?σω δεν π?ρα ΚΑΝΕΝΑ μπ?νου? εγγραφ?? και ΚΑΝΕΝΑ free spin απ? το καζ?νο. ?παιξα μ?νο τα χρ?ματα τα οπο?α ?βαλα. Μετ? ?κανα αν?ληψη χρημ?των 200€ στην κ?ρτα μου! Την ?δια κ?ρτα στην οπο?α ?κανα και κατ?θεση με τον ?διο τρ?πο. Μπ?κα κανονικ? χθε? στο καζ?νο και ρ?τησα τι γ?νεται με την αν?ληψη δι?τι ?χουν περ?σει ?δη 3 μ?ρε? απ? τ?τε και μου ε?παν ε?ναι σε επεξεργασ?α. Προσπ?θησα π?λι σ?μερα να μπω να δω π?λι σε τι κατ?σταση ε?ναι και ξαφνικ? ε?δα τον λογαριασμ? μου μπλοκαρισμ?νο! Επικοιν?νησα με το live chat support και στην αρχ? μου ε?παν πω? υπ?ρξε μαζικ?? αποκλεισμ?? λογαριασμ?ν χθε? χωρ?? να μου πουν τον λ?γο. Ξαν? επικοιν?νησα μετ? απ? λ?γη ?ρα και μου ε?παν πω? ο λογαριασμ?? μου ?χει αποκλειστε? για ΠΑΝΤΑ! Του? ρ?τησα τον λ?γο και μου ε?παν πω? δεν ξ?ρουν τον λ?γο απλ? τον απ?κλεισαν. Μου π?ραν τα 200 ευρ? τα οπο?α κ?ρδισα.. μου ?κλεισαν τον λογαριασμ? και δεν μου ε?παν ποτ? καν το λ?γο και γενικ?τερα αν υπ?ρχει κ?ποιο? λ?γο?!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear giannhsbolovinos26,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina