Hello,

I have written nearly 10 times to [email protected] requesting to close my account.

Before that, I had already contacted support over 10 times and communicated my wish to close my account. Each time, they tried for half an hour to persistently keep me at the casino with various bonuses. I declined each time and stated that my account should be deleted. In the end, I was told to send an email to [email protected] with my cancellation request.

When I mentioned that I had already written there multiple times without receiving any response, the only answer I received was that they would respond as quickly as possible.

The first email to support was sent on 11/14/2024! This casino is so customer-unfriendly that it has been over a month, and my account deletion has been denied, and not even acknowledged.

I have sent emails to [email protected] on 12/01/2024, 12/07/2024, 12/11/2024, 12/12/2024, and 12/13/2024 and have still not received any response.

I want this casino to finally delete my data and my account, and I hope you can assist me in this regard.

Hallo,

ich habe nun schon fast 10 mal an [email protected] meinen Kündigungswunsch geschrieben.

Zuvor habe ich mich schon über 10mal beim Support gemeldet und meinen Wunsch weitergegeben. Jedesmal wurde erst eine halbe Stunde versucht mich penetrant beim Casino zu halten mit irgendwelchen Bonis. Habe jedesmal abgelehnt und gesagt das mein Konto gel?scht werden soll. Am Ende wurde mir gesagt ich soll eine Mail an [email protected] mit der Kündigung schreiben.

Nachdem ich sagte, dass ich da schon mehrmals hingeschrieben habe, jedoch keinerlei Reaktion erfolgt, kam nur die Antwort, dass schnellstm?glich geantwortet wird.

Die erste Mail an den support ging am 14.11.2024 !! Dieses Casino ist so kundenunfreundlich, dass eine Kontol?schung seit über 1Monat verwehrt wird und noch nichtmal reagiert wird.

An [email protected] hab ich schon am 1.12.2024, 07.12.2024, 11.12.2024, 12.12.2024, 13.12.2024 Mails geschrieben und noch immer keine Antwort erhalten.

Ich m?chte das dieses Casino endlich meine Daten und mein Konto l?scht und hoffe das sie mir dahingehend helfen k?nnen.

Dear Unikat,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

Could you please specify the reason for closing your account?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is [email protected].

Do you have any balance in your casino account?

Thank you very much in advance. 

Best regards, 

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Dominika,

the credit amounts to 1 cent.

I have forwarded the inquiries.

The reason is that I am not satisfied there and the customer support is not good and therefore I would like to delete the account.

VG

Hallo Dominika,

das Guthaben bel?uft sich auf 1cent.

Die Anfragen habe ich weitergeleitet.

Der Grund ist, dass ich dort nicht zufrieden bin und den kundensupport nicht gut finde und deshalb das Konto l?schen m?chte.

VG

Dear Unikat, although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

So casinos don't respond when you delete your account and you don't care? This site is no help either, delete my account here

Also antworten Casinos nicht bei L?schung des Kontos und euch ist es egal? Diese Seite ist ebenfalls keine Hilfe, l?scht mein Konto hier

Dear Unikat, do I understand that you wish to delete your account on our website?

yes delete my account and my data

ja l?scht mein Konto und meine Daten

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion.