Hello everyone, since November 18th, numerous deposits on my player account have been pending and despite multiple inquiries, nothing has been resolved. These involve different payment methods, but mostly Bytlab Cardiff. Everything has been deducted from my account. The bank says I need to contact the casino. I have written multiple times, providing transaction numbers, receipts, etc. I was always just given the runaround. A few days ago, a VIP manager contacted me, but still, nothing happened. I even messaged him on WhatsApp but received no response. I believe they’re just stalling. Now with Christmas approaching, my money is stuck in limbo and I don't know what else to do. Has anyone ever experienced something like this? Can anyone help me? Best regards

Hallo zusammen, seit dem 18.11 sind etliche Einzahlungen auf meinem Spielerkonto im status pending und trotz vielfacher Nachfrage tut sich nichts. Es handelt sich um verschiedene Zahlungensmethoden aber am meisten um bytlab Cardiff. Alles wurde bei mir abgebucht. Die Bank sagt ich muss mich an das Casino wenden. Ich habe etliche Male geschrieben. Mit Transaktionsnummern, Belegen etc. Ich würde immer nur vertr?stet. Vor ein passt Tagen schrieb mich ein vip Manager aber auch daraufhin erfolgte nichts. Ich schrieb auch über seine WhatsApp Nummer, aber bekam keine Reaktion. Ich glaube es ist alles nur um mich hinzuhalten. Jetzt Weihnachten vor der Tür und mein Geld ist im nirgendwo und ich wei? mir nicht mehr zu helfen. Hat jemand so etwas schon einmal erlebt? Kann mir jemand helfen? Liebe Grü?e 

Dear Kermu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

At the beginning, all deposits worked. Then one of 500 euros, and not just me, was told that this happens sometimes and takes 1-2 days. Then fewer and fewer deposits worked the first time and I was put off saying that it would be checked and the money would be returned or credited. It started on November 18th up until today, I have asked every day and the answer is: it will take another 1-2 days. In my opinion, that is intentional. I have deposited from different banks using different methods. And the problem is apparently only with me and they are working on it every day. But not even half or anything happens yet. The supposed updates never came once! So I always get in touch and I am put off. Today!!!! I was actually asked again to send my receipts and for the 20th time they are working on them with priority. I was really stupid to trust, because that is the casino's scam. I am very annoyed with myself. If you're playful it's one thing, but if you let yourself be taken for a fool like that, I'm very ashamed.

Zu Beginn haben alle Einzahlungen geklappt. Dann mal eine von 500 Euro nicht nur mir wurde gesagt, das kommt mal vor und dauert 1-2 Tage. Dann haben immer weniger Einzahlunhen beim ersten Mal geklappt und ich wurde vertr?stet, dass geprüft wird und das Geld zurück kommt oder gutgeschrieben wird. Angefangen hat es am 18.11 bis heute habe ich jeden Tag nachgefragt und es lautet: es dauert noch 1-2 Tage. Das ist in meinen Augen Absicht. Ich habe von verschiedenen Banken mit verschiedenen Methoden eingezahlt. Und das Problem ist angeblich nur bei mir und jeden Tag wird dran gearbeitet. Aber nicht mal die H?lfte oder irgendwas passiert noch. Die angeblichen Updates kamen nicht einmal! Ich melde mich also immer und werde vertr?stet. Heute!!!! Wurde ich tats?chlich wieder gebeten meine Belege zu senden und zum 20 mal wird mit Priorit?t daran gearbeitet. Ich war wirklich s**doof zu vertrauen, denn das ist Masche vom Casino. Ich ?rgere mich sehr über mich selber. Wenn man verspielt ist es eine Sache, aber wenn man sich so dumm verkaufen l?sst, sch?mt ich mich schon sehr.

For your information: I have not received an update and the money has not been in my player account or bank account. I contact them regularly. I am being kept waiting and have to send receipts again and again.

Zur Info: Ich habe weder ein Update bekommen noch das Geld auf dem Spielerkonto, noch auf dem Bankkonto. Ich melde mich regelm??ig. Werde hingehalten und soll immer wieder Belege senden.

Dear Kermu,

I hope this message finds you well.

Please ensure that all deposits made from different accounts belong to you and were not processed through third-party payments. Additionally, kindly forward the deposit confirmation for the uncredited deposits, along with the complete deposit history from the casino, to [email protected] for further review.

We look forward to your response.

Best regards,

Nick

Dear Kermu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Nick, I've already sent you part of it. More will follow. Thank you very much!

Hallo Nick, einen Teil habe ich dir schon zugesendet. Weiteres folgt. Vielen Dank!

Thank you Kermu for all the information provided. I will now forward your complaint to my colleague Branislav ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Nick, hello Brankslav, because of the financial difficulties I got into, I got help from a lawyer and a bank. Up to now, the deposits have not been posted, neither on the player account nor back on the bank account. I was asked again and again for receipts and was put off. Even with the instant payment method (isx Financial also Cyprus) there are several reviews that the money disappears. The only method that you could use to deposit without problems was Paysafe. Credit card, also Apple Pay, disappears into oblivion. Now I have been able to sort out the most important things and thank you very much for your effort. Please take a closer look at the provider. Everything went well at the beginning, but then.... Kind regards

Hallo Nick, hallo Brankslav, durch die Geldnot in die ich bekommen bin, habe ich mir durch Rechtsanwalt und Bank helfen lassen. Bis zum jetzigen Zeitpunkt wurden die Einzahlungen nicht gebucht gewesen, weder auf dem Spielerkonto, noch zurück auf das Bankkonto. Ich wurde immer und immer wieder nach Belegen gefragt und vertr?stet. Auch bei der sofortzahlungsmethode ( isx Financial auch cypern) findet man mehrere Bewertungen, dass das Geld verschwindet. Die einzige Methode mit der man ohne Probleme einzahlen konnte, war Paysafe. Kreditkarte auch Apple Pay, verschwindet im Nirvana. Nun habe ich das gr?bste kl?ren k?nnen und bedanke mich ganz herzlich für eure Mühe. Bitte schaut euch aber den Anbieter noch einmal genauer an. Zu Beginn lief alles gut, aber dann…. Ganz liebe Grü?e

Hello, Kermu,

I am sorry to hear about your trouble and apologize for the delay. From now on, I will assist you with the matter. However, after reading the update you provided in your last post, I am not completely sure about the current status of your disputed pending deposits. Therefore, before I invite the casino representative to the thread, I have a question.

Can you please provide me with an update and clarify in more detail what is happening there now?

I can see you mentioned something regarding a lawyer and a bank, and that you have been able to sort out the most important things, but without details. So, since I understand you maybe did not want to share something sensitive here, no worries. If we are talking about any sensitive information, and you would not like to share it publicly, please inform me about it in your next post, and I can mark your post as 'private', so it will be completely hidden from the public, visible only to the involved parties. Just let me know.

If needed or if it suits you better, feel free to reply via email ([email protected]).

Thank you.

Dear Kermu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, Kermu,

Thank you for the additional information, and I am sorry for the delay.

Your last post is marked 'sensitive', as requested.

Now let's ask the casino for more details.

Dear QuickWin Casino Team,

Could you please look into the player's issue and explain the situation in more detail? What happened there?

If needed, feel free to use my email ([email protected]).

Thank you.

Hello all,

We had shared an email to Branislav on February 3rd 2025.

We are too waiting for an update.

QuickWin team.

Greetings all,

I am sorry for the delay.

Dear QuickWin team,

I replied to your email a while ago. Can you please check it and provide the requested information/details?

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Branislav,

Thank you for the patience.

Kindly be informed that we are checking your reply with priority and we would get back to you as soon as possible.

Best Regards

QuickWin Team

Alright. No problem, QuickWin Team.

Feel free to inform us when additional details are provided.

Thank you. Looking forward to hearing from you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Branislav, 

We would kindly request to check the information provided via email. 

For any additional questions please contact us.

Kind Regards,

Quickwin Casino Team

Dear Kermu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime. However, we will need the requested information/details to proceed.

Thank you very much, QuickWin Casino Team, for providing information and cooperation!

Best regards,

Branislav, www.kpvfaw.com